Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

Firefox crashes when starting, even if I go to safe mode

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My … (tuilleadh eolais)

First of all, I'm using Mac. And so, if my firefox is not responding or still lagging, I always force quit it right away. However last night it didn't work like that. My firefox was usually fine after I forced quit it and started it again, but yesterday it crashed from when it was starting.

I'm flustered and try to open it a few more times, but the result was still the same, crash and crash again. Firefox tried to give me options by using the safe mode. I thought it could work if I went with the safe mode, but unfortunately even in safe mode, my firefox still crashed.

And just like that I also don't have a choice to access the troubleshooting menu in firefox because it crashed before I could go there. That's why I'm here to request help.

This is the report ID I just submitted a few minutes before posting this. bp-7dbf5090-1315-48b5-af5f-fe7d20180523

If you need details of the report just ask me. I've already copied that from the crash reporter. Thank you!

Asked by Reshalem 2 bhliain ó shin

Last reply by cor-el 2 bhliain ó shin

  • Cartlannaithe

firefox uninstalled & reinstalled itself without my consent

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen a… (tuilleadh eolais)

All information is lost. Was away from my computer for an hour and came back to firefox being FRESHLY installed. (noone home or has access to this computer.) Its screen asked if I wanted to import bookmarks from another browser. I DONT USE ANY OTHER. This is the THIRD time this has happened! Its lost everything. AGAIN. I may have to stop using Firefox and go to chrome. This is ridiculous. No other crash on my computer, no other updates, no changes at all, except this. If this isnt fixed, for the last time, Im leaving Mozilla.

Asked by Stacy 3 bliana ó shin

Last reply by FredMcD 3 bliana ó shin

  • Cartlannaithe

Firefox crashes during every start

Hi all , I used ArmBian as OS on my Cubiebord 3. After installing php7 and nginx firefox crashes everytime during it opens. (same effect with safe-mode) I added the first… (tuilleadh eolais)

Hi all , I used ArmBian as OS on my Cubiebord 3. After installing php7 and nginx firefox crashes everytime during it opens. (same effect with safe-mode) I added the first crash report after I deleted the firefox profile. At the moment I write on an other windows based system.

crash report: crash.main.2 1505720320 5da07e9f-bdc4-9344-63c3-fe35158a200a StartupTime=1505720317 SafeMode=1 ProductName=Firefox Vendor=Mozilla InstallTime=1505720317 ReleaseChannel=release FramePoisonSize=4096 FramePoisonBase=0000004041121792 ServerURL=https://crash-reports.mozilla.com/submit?id={ec8030f7-c20a-464f-9b0e-13a3a9e97384}&version=55.0.2&buildid=20170816210306 Version=55.0.2 StartupCrash=1 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} BuildID=20170816210306 CrashTime=1505720320 UptimeTS=3.4618055 ThreadIdNameMapping=23060:"Gecko_IOThread",23062:"Timer",23063:"Link Monitor",23064:"Socket Thread",23065:"JS Watchdog",23075:"Hang Monitor", MinidumpSha256Hash=a08e022e45bcaac366d9e3e0caf5a8c3b0340c3b884ac9275e99eba58bafd679


Kind regards dj_blue06

Asked by dj_blue06 2 bhliain ó shin

Last reply by FredMcD 2 bhliain ó shin

Why I can not open firefox when it have a new update.

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/… (tuilleadh eolais)

More than 3 years I start firefox with a command line, "rm -rf /Users/mr.suradetc./Library/Caches/Mozilla/updates/Applications/Firefox/updates/;/Applications/Firefox.app/Contents/MacOS/firefox". I have been updated mac os x from Sierra , High Sierra,Mojave and now Catalina but every os, I still got the same problem.

Asked by surdet 4 mhí ó shin

Last reply by FredMcD 4 mhí ó shin

  • Cartlannaithe

Firefox crashes on load, inc safe mode

52.3.0esr or newer builds will not open on Windows 2012r2 with terminal services and citrix xenapp if I delete the user profiles.ini file it will run, but only once. no c… (tuilleadh eolais)

52.3.0esr or newer builds will not open on Windows 2012r2 with terminal services and citrix xenapp

if I delete the user profiles.ini file it will run, but only once. no crash files are created, but window event logs are.

45.9.0esr works with no issues.


Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Firefox because of this error.

Program: Firefox File:

The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data Error value: 7EADC420 Disk type: 0


Faulting application name: firefox.exe, version: 52.3.0.6423, time stamp: 0x5982282e Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc000001d Fault offset: 0x00007ff908860019 Faulting process id: 0xc48 Faulting application start time: 0x01d336cf1689d484 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: unknown Report Id: 54424d18-a2c2-11e7-811f-00155d0b0b0e Faulting package full name: Faulting package-relative application ID:

Asked by netint53 2 bhliain ó shin

Last reply by FredMcD 2 bhliain ó shin

  • Cartlannaithe

I sent feedback that I was unable to install the latest version(s) of Firefox (since 47.0) and the answer I received was that I need to update to the latest ver

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to v… (tuilleadh eolais)

Seriously!! I have been trying to update to the latest version of Firefox since 47.0. Even though I have selected automatic updates and that is what was happening up to version 47.0 it has stopped working. Firefox used to just update itself everytime I opened it but now I keep getting a pop up window saying unable to install latest version (several times a day). I can download a new version but not install it. I sent feedback saying I could not install the latest version and the reply I received was that I needed to install the latest version. Any help would be appreciated.

Asked by JudithM532 3 bliana ó shin

Last reply by James 3 bliana ó shin

  • Cartlannaithe

how to reload Fiefox in hacked Windows 7 system upon reboot of 7?

trying to assist my sister. her Windows7 got hacked, Firefox is unresponsive. (She has no tech smarts. I do). Upon reboot of Win7, need to immediately load Firefox to qui… (tuilleadh eolais)

trying to assist my sister. her Windows7 got hacked, Firefox is unresponsive. (She has no tech smarts. I do). Upon reboot of Win7, need to immediately load Firefox to quickly load Bitdefender 2018. How do we reload Firefox, please.

Asked by congajim 2 bhliain ó shin

Last reply by cor-el 2 bhliain ó shin

  • Cartlannaithe

Does Firefox bundle Add-ons (like Bitdefender Wallet) to updates?

When I opened my browser today I had a pop up saying that Bitdefender Wallet was added (screen shot attached). I didn't ask for this to be done and was wondering how it … (tuilleadh eolais)

When I opened my browser today I had a pop up saying that Bitdefender Wallet was added (screen shot attached). I didn't ask for this to be done and was wondering how it happened? Anyway to contact Firefox to ask this question as I can't find a number online?

Any help is greatly appreciated!

Asked by mdayco 2 bhliain ó shin

Last reply by Happy112 2 bhliain ó shin

  • Cartlannaithe

Is "get a new computer" a satisfactory answer to "Firefox no longer works with OS 10.4.11"?

I just got home from a trip -- I left on 12/22 and returned on 1/3 only to discover that sometime in the interim, Firefox "no longer works." I have an expensive desktop … (tuilleadh eolais)

I just got home from a trip -- I left on 12/22 and returned on 1/3 only to discover that sometime in the interim, Firefox "no longer works." I have an expensive desktop Mac that I have not upgraded past 10.4.11 because it means buying a bunch of super expensive software. I feel like saying "F-you" Firefox.

Asked by melonmusic 3 bliana ó shin

Last reply by James 3 bliana ó shin

  • Cartlannaithe

Installed latest 64bit version, but screen is mostly black with a few white shapes and/or pixs

Install completed normally, but the pages only show some pixs and white shapes. Sometimes different areas/shapes flash white as the cursor moves over them. Seems to be … (tuilleadh eolais)

Install completed normally, but the pages only show some pixs and white shapes. Sometimes different areas/shapes flash white as the cursor moves over them. Seems to be only a video issue, since clicking on a spot with a function activates the function.

Running Win 7 64/bit, and duai Nvidia Geforce 8600GTS graphics cards

Asked by Rick49 2 bhliain ó shin

Last reply by FredMcD 2 bhliain ó shin

  • Cartlannaithe

Why does Firefox disappear from desktop and computer, a day after downloading?

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps".… (tuilleadh eolais)

I download and get an icon on the desktop and on the bottom menu. If I click on the icon on the desktop, a text box on the screen with two options: "Firefox" and "Apps". If I click on Firefox, the browser opens. If Aps, I go to App Store for no apparent reason.

After 1-2 days, all icons disappear and I cannot find them anywhere.

Asked by ryldisc 2 bhliain ó shin

Last reply by James 2 bhliain ó shin

  • Cartlannaithe

How do I get a Firefox downbload without the pesky Mail.com

I want to get rid of the pesky Mail.com from Firefox short of Uninstalling it forever. How do I do that, or can you send me a clean link? … (tuilleadh eolais)

I want to get rid of the pesky Mail.com from Firefox short of Uninstalling it forever. How do I do that, or can you send me a clean link?

Asked by fnyack 4 bliana ó shin

Last reply by James 4 bliana ó shin

  • Cartlannaithe

Does Mozilla have anything to do with Digital Dreams 76.73.236.8 ?

I keep seeing my computer connecting to IP's allocated to Digital Dreams. FireFox will not update unless I allow the connection. But, it does not appear to use D D's box… (tuilleadh eolais)

I keep seeing my computer connecting to IP's allocated to Digital Dreams. FireFox will not update unless I allow the connection. But, it does not appear to use D D's boxes during the update.

Thanks for your Time, Duke

Would not complete ' Uploading "FF Support 7-2-2017 12-26-01 PM.png"... '

Asked by DukeJinx 3 bliana ó shin

Last reply by FredMcD 3 bliana ó shin

  • Cartlannaithe

Firefox crashes after install/initial opening

Tried fresh re-install , repair etc. Still can`t get it to load after install. Same with Chrome. Downloaded latest version and am running windows 7 Here is the error mes… (tuilleadh eolais)

Tried fresh re-install , repair etc. Still can`t get it to load after install. Same with Chrome. Downloaded latest version and am running windows 7

Here is the error message :

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	54.0.1.6388
 Application Timestamp:	5953d1f8
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.23807
 Fault Module Timestamp:	5915f8e8
 Exception Code:	c0000005
 Exception Offset:	0002e0e6
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	7383
 Additional Information 2:	7383663bc8bf988319930dbd4e2fbd98
 Additional Information 3:	66b7
 Additional Information 4:	66b71dab98e4af3a8717556aa8c8c5c7


Any assistance would be greatly appreciated

Asked by Jomik 2 bhliain ó shin

Last reply by FredMcD 2 bhliain ó shin

  • Cartlannaithe

The new version of Firefox for Windows does not support working with about 1000 tabs. I can not update it from version 23.0.1. Could you fix it?

The new version of Firefox for Windows does not support working with about 1000 tabs. I can not update it from version 23.0.1. Could you fix it?

Asked by Viamo 2 bhliain ó shin

Last reply by cor-el 2 bhliain ó shin

  • Cartlannaithe

nightly update installer not working

I keep getting a pop-up message telling me to install the latest version of Nightly but every time it fails. I'm also getting horrendous playback and performance issues w… (tuilleadh eolais)

I keep getting a pop-up message telling me to install the latest version of Nightly but every time it fails. I'm also getting horrendous playback and performance issues with videos on YT.

Asked by malthus101 2 bhliain ó shin

Last reply by James 2 bhliain ó shin

  • Cartlannaithe

Preconfigurered Firefox ESR for organization (Custom Default Configuration)

Every laptop on our organization are installed with softphone apps which is x-lite. Thus, we had developing some portal on web to make it easier make some call. Basically… (tuilleadh eolais)

Every laptop on our organization are installed with softphone apps which is x-lite. Thus, we had developing some portal on web to make it easier make some call. Basically the portal contains sip link with some number followed by colons.

Our orginzation use Firefox ESR 52.7.3. To make firefox able to handle sip protocol, we add some configuration on about:config as bellow

   network.protocol-handler.expose.sip -> Value -> false

After that, whenever our user click some sip link, the browser would triggered x-lite application. At the first time, the pop up launch application will be shown and then end user will choose default application to handle sip link.

Our client running on Windows Machine.

However, for our user to change about:config and choose default application launcher are hard to do. Hence we need to develop simply way to approach that.

So we think to make a pre-configured Firefox ESR which is comes with custom build configuration and default launch application are the solution for our problem.

I had read from several article that talk about deploying firefor for enterprise that comes with some configuration on default/pref as this link refer https://developer.mozilla.org/en-US/Firefox/Enterprise_deployment_before_60#Configuration. But the Firefox it self aren't ready to download.

However, Is it that any possible way to pre-configured installed? How to customize the installer?

Thanks

Asked by NPEFOX 2 bhliain ó shin

Last reply by philipp 2 bhliain ó shin