Firefox Community Forum

Hello, I’m using Mozilla Firefox on Windows 10.

The issue happens mainly on YouTube: – Videos stutter every few seconds – Audio sometimes goes out of sync – This happens on 1080p and 720p – My internet speed is stable (~XX Mbps)

So I clicked into a video, and it did not play. Further troubleshooting showed it was a video hosted by vimeo, and youtube videos still worked. I tried on multiple vimeo hosted videos, on multiple unconnected websites (dropout, patreon, and directly on the vimeo website).

I tried the following fixes:

• I opened it in a private window and nothing played.
• I booted into safe mode, still nothing.
• I turned off all of my add-ons, nope.
• I cleared my cache and restarted, nothing.
• I cleared my browsing data and restarted, also nothing.
• I checked for updates: up to date.
• I created a test profile, and it works there.
• I opened Chrome and it worked there too.

The test profile/chrome thing suggests it's an add-on or something but the fact that I turned them all off and this still happened has me baffled.

Update: I fixed it. Was user error.

"I’ve been having trouble with choppy YouTube videos in Firefox. It happens on both Wi-Fi and Ethernet connections. My system is running Windows 10, and I’ve already tried disabling hardware acceleration and clearing my browser cache. The issue persists even when I’m in Safe Mode. I’m using the latest version of Firefox (XX.XX). Any suggestions on how to fix this?"

I have Win 11 dell computer that does not play or pick up sound from web sites videos .I checked and tested my sound using the Microsoft platform & buy playing a disc. It works OK

Whenever I play something in the browser while connected to my TV by HDMI, the sound still comes out of the laptop speakers. This happened suddenly, without any discernible reason, and I can't seem to fix it. Everything else works, only content played from Firefox remains in the laptop speakers. I've checked my audio mixer, nothing seems amiss, I've updated Firefox and refreshed the application, still nothing. Hell, I've even tried different cables and HDMI ports, but nothing works. What could be the issue? Why did my audio suddenly stop working, and what can I do about it?

Hello, I am facing an issue while playing YouTube videos in Firefox. The videos are lagging and not playing smoothly, even though my internet connection is fine. Please help me fix this problem.

There is an issue with MKV video playback with MP3 audio track in FireFox. The problem is that MKV video plays MP3 audio track without any sound. With AAC audio track the problem is that MKV video initially downloads whole video and only then plays it. In comparison with MP3 and AAC the benefit of MP3 is much better quality and it starts playing without downloading whole video like MP4.

It would be nice if you add support MKV video with MP3 audio playback.

Video file link: https://v01d.have.lv/vp/movies/test/fm/al.mkv

Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. Now it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning top, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing. If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just "hangs" ... This is extremely annoying - if it doesn't work, I have to switch browsers... What is also extremely annoying is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of switching. I'm just tired of it ...

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Since the last update, I believe, because this error occurs constantly and with EVERY video. This is often, not always, the case immediately after updating FF. it was fine for a while, but now it's so bad that I'm having trouble watching YT videos properly. Reason: Browser open, logged in to YT. I click on a video to play - video opens, plays maybe 10 to 20 seconds, then playback stops spinning gyro, I also found out during the last glitch after update that if I switch the resolution briefly, higher or lower doesn't matter - important is to leave the current resolution and switch to another one. And oh wonder - immediately, instantly with the change, the video starts playing (for a while at least maybe 5 Minutes maybe 30 Sek... i´m done with FireFox ...) If I wait for this - without doing anything myself, it sometimes takes 30 - 40 seconds for the video to start ... sometimes it just “hangs” ... This is extremely annoying - if it doesn't work, I have to switch browsers... What also bothers me extremely is that it occurs almost regularly after an update ... until the next one possibly, for unknown reasons, does not fix the error, but sometimes mitigates it. Now, however, the disruption/interruption is so massive and totally annoying that I'm thinking of changing. I'm just tired of it ... Please fix it or shoot me ... any suggestions ??

Recently I had a problem with Firefox opening a second icon on my Macbook. In order to fix it, I uninstalled and then re-downloaded Firefox. I tried to put everything back to the way it was before but I still have a problem with some websites not playing video. Most notably, Instagram and Blue Sky. I have attached screen shots. I have set Firefox to playback videos automatically but this has had no affect. Can anyone help?

Facebook videos in Firefox stop playing when clicking the Windows 11 Start button or opening Solitaire (after recent update)

This issue has just started after a Windows 11 update and restart. It has never happened before. I usually watch Facebook Reels while playing Solitaire at the same time — yes, I know, I don’t have a life.

This morning, after the update and restart, I opened Facebook and started watching a Reel as normal. As soon as I clicked the Windows Start button to open the list of programs, the video stopped. I then selected Solitaire, which opened to the taskbar. I restarted the video, clicked Solitaire to open the game fully, and the video stopped again. As soon as I minimize Solitaire, the video resumes playing.

I’ve tried all the suggestions I could find via Google, but nothing has worked so far. Note that this only affects videos playing directly on Facebook — videos playing in the Windows Media Player Legacy video player itself are not affected.

Any help would be greatly appreciated… and yes, as mentioned, I clearly don’t have a life 😅 Link to video showing what happens when I select Solitaire in the Taskbar. https://drive.google.com/file/d/1oKLIl3I4f9lfTZvbU-9pJ1gMbOU7h0zm/view?usp=sharing

Regards everyone.

More info... I run two monitors and it seem if I click on whatever I have open in the second monitor the FB video stops. So something has changed after I turned my computer on this morning and updated Windows. I even did a System Restore to a setting two days before this new update and nothing changed still have the problem.

Browsing this website article I can see that there are embedded Youtube videos in the article but they are not loading, instead I only see blank spaces. I've turned off all extensions, turned off tracking protection, cleared cache and cookies for both the website and Youtube.com, and tried viewing the website in troubleshoot mode.

When I full screen in YouTube, Firefox makes a Fade in animation. Can I disable it and make the default animation works?

Note: I notice that Firefox on Linux doesn't have this feature, I don't know why this feature is only for Windows.

System Information: Surface laptop has Windows 11.

Good evening Mozilla,

Well I am facing an issue, no sound coming from any website like netflix or youtube or prime from mozilla browser.

Could you please fix it for me.

Regards