Firefox Community Forum

Hello we have recieved several emails about our account needing us to sign in or the account will be removed - i am just checking if these emails come from you and i have now signed into the account and cannot see anything about the account being deleted

Many thanks Richard Ashton

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

I logged into my account and couldn't find my account details. My email address is [email removed]@gmail.com. Firefox logged me out, and when I tried to log back in, I was shocked to find all my account data deleted.

Please help urgently.

I just have received an email from <mozilla inform me that for years i do not use the products mozilla firefox relay however daily every day internet. is something p></mozilla>

Thank you very much

I was sent an email so I could reset my password, and Firefox said I was using windows 10, when in fact I'm using windows 11, unfortunately. Is this a bug? What gives?

I received this email: Do you want to keep your Mozilla account and data? Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. We noticed you haven’t signed in for 2 years. Your account and your personal data will be permanently deleted on Friday, Jul 3, 2026 because you haven’t been active.

I use Firefox every single day. I don't understand this message. Please explain.

Thank you, Cathy

I don't like the idea of multiple users having access to my phone , and as far a meta apps like FB and messenger there like wormhole virisus that open external page after external page while navigating there apps causing a multi tab over load on my browser not toention my battery drainage