Firefox Community Forum

I just have received an email from <mozilla inform me that for years i do not use the products mozilla firefox relay however daily every day internet. is something p></mozilla>

Thank you very much

Hello there,

Please protect my accounts from the hacker, any suspension by the malware attacks, you can directly email me for the activity.

Thank you very much.

Michie

I've had to replace my computer today and when I've installed Firefox and signed in it no longer shows than I paid for a year's Premium Relay in June this year. What to do?

I got the message see beloy (French text translated by Deepl into english). The full french message is attached. "Mozilla logo Your Mozilla account and data will be deleted in 7 days Your Mozilla account is used to access free privacy and browsing products such as Firefox sync, Mozilla Monitor, Firefox Relay and MDN. Your account and personal data will be permanently deleted on Thursday, May 15, 2025 due to your inactivity."

I can't understand this messsage as I use daily several times the Mozilla products Thunderbird and Firebird. Please dont cancel my account as it would have catastrophic consequences. Please tell me what I should do to avoid that cancellation.

I need to know if there is an account possibly: [email address] or [email address] or anything with my name Kathleen (aka Kathy) Higginbotham. I'm in an old Windows configuration. I have now switched to MAC and I still see files that read : Firefox password manager ext. Please help me to delete this account ASAP. If there is a paid support option, that's OK with me.

Thank you,

Kathy Higginbotham

I keep getting email from accounts@firefox.com saying my account is going to be closed since I haven't used it in two years. I use it constantly! I have it downloaded to my Dell laptop, and I use it all the time. Is this a scam?

I have opened a Firefox Account with a password. My Apple credentials are not syncing with my Firefox account. I created my password today for that reason I don't need to reset another password based on principle and keeping things simple. However I do have a Gmail account with Mozilla therefore I may be able to edit my accounts that way. I will also need to update and sync my Apple keychain passwords with my Firefox account. Thank You

I keep getting emails warning me that my Mozilla account and data will be permanently deleted on Monday, Nov 24, 2025 unless I sign in to my account. I have responded to these warnings by signing into my account numerous times. I'm logged into my account now, as a write this on the morning of Sunday, October 23. The log of my recent Mozilla account activity confirms that I logged into my account on July 5, October 2, November 20, and November 21 of this year (2025). Besides logging into my account, I recently added information to my profile, including a secondary email, a picture, and a display name. Yet I still received a "last chance" email from Mozilla on Saturday, Nov 22, 2025, at 10:45 PM warning me that my account and data will be permanently deleted on Monday, November 24 (please see attached image). I'm concerned that my recent Mozilla account logins are not being registered, and that consequently my account and data will be permanently deleted tomorrow despite my efforts to prevent this by logging in several times and even adding information to my profile. Please stop this from happening or instruct me on how I can stop this from happening.

Thank you, from Kirk Brown.

I'm having an issue removing a device from the Send to Device list on Firefox for Android. I have logged out of the device via my account settings, have logged out and in of Firefox Sync, and deleted all data held in the Firefox app but the old device is still showing up in the Send to Device list, despite the fact that my account isn't even logged in, so I'm very confused as to why this is happening. Does anyone have any advice or recommended troubleshooting steps? Thanks!

what is my full email????? I have gone thru seems millions of times thru the instructions ? Gave someone my password for Mozilla/Firefox...have never yet received remainder of email : atwellb@ WHAT ?