Clearing Cache/cookies

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with t… (tuilleadh eolais)

Your instructions under "help" say to click on "Firefox" and click on "preferences". When I click on Firefox the menu does NOT have "Preferences" in it. What's up with that?? And how do I clear the cache and cookies?

Asked by 57ws2qwr9w 3 mhí ó shin

Last reply by cor-el 3 mhí ó shin

Download new version nag

I have been getting the "new version available, download now nag for over 2 weeks, and I have the latest version. Still get this issue repeatedly every day. Starting to b… (tuilleadh eolais)

I have been getting the "new version available, download now nag for over 2 weeks, and I have the latest version. Still get this issue repeatedly every day. Starting to become an every hour nag to update and install latest version of Firefox. Refuse to use Microsoft Edge or Chrome, and will switch off Firefox too if not rectified.

Asked by Grizz B 1 seachtain ó shin

Last reply by James 1 seachtain ó shin

Need help restoring browser bookmarks from backup

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was … (tuilleadh eolais)

This morning, I was unable to log into Discord to watch a livestream because my hard drive was overfull and it was unable to install a mandatory update. Because this was a time sensitive issue, I wiped a bunch of crap off my drive as fast as I could, and I guess somehow I deleted my browser bookmarks because the field now shows as empty when I open Firefox. I was able to track down the backup file, but it throws an error when I tell it to restore. Is there anything I can do about this?

Asked by 3gold5u 3 seachtaine ó shin

Last reply by cor-el 3 seachtaine ó shin

Can't get to Gmail

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able t… (tuilleadh eolais)

This is going to start out sounding like a Google problem, but please read the whole thing. I have a new Windows 11 Dell, and I normally run Firefox. When I wasn't able to attach a file to a gmail email I went to Google Account Help. It suggested that I delete cookies and cache, which I have now done several times. Now the problem is that I can't get to Gmail from Account Help. I have deleted everything that Firefox History will let me delete, and no matter how I try to get to it I cannot get to Gmail. It keeps me in Google Account Help.

Here's why I think I have a Firefox problem. In frustration I opened MS Edge. It let me get to Gmail, and it let me attach the file to my email. It seems to me that if I were having a Google problem, it wouldn't matter which browser I was in. As soon as it saw my email address it would put me in the same place. That's my reasoning anyway.

Please Help!!!

Asked by MikeO175 1 mhí ó shin

Last reply by mahnoor mahnoor 1 mhí ó shin

Hero Wars facebook game not loading in firefox browser

Hero Wars facebook game not loading in firefox browser and was working before and now not loading the games and games loading in all other browser like chrome and like… (tuilleadh eolais)

Hero Wars facebook game not loading in firefox browser and was working before and now not loading the games and games loading in all other browser like chrome and like using firefox browser

Asked by mohammed 2 mhí ó shin

Last reply by zeroknight 2 mhí ó shin

Firefox constantly freezing and locking up. Attempts to clear history paralyses browser.

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disa… (tuilleadh eolais)

I've noticed lately that my Firefox keeps freezing and hanging up at random periods for no apparent reason. I have very few plugins and it even happens with them all disabled and removed. I've tried resetting Firefox to default everything yet it makes no difference.

Also I can not clear history. I've tried multiple different clear history plugins but none of them work at all. And when I try the traditional way of clearing Firefox history the window pops up and then the entire browser just freezes while 'clearing' and never gives me back control, I have to force quit and restart to regain control. And then when I relaunch the history is still not cleared!

So aside from the constant lagging and lockups it seems that any attempt to delete history whether using the inbuilt function or adding plugins messes up the whole browser.

Googling this issue it seems others are having the exact same problem with Firefox and yet any suggested solutions (reset browser) don't seem to be working for may of them.. Or me.

Asked by godzoo 4 mhí ó shin

Last reply by zeroknight 3 mhí ó shin

Firefox crashing constantly in QuickBooks online

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in th… (tuilleadh eolais)

I am a bookkeeper and use QuickBooks Online (QBO)(AUS version) as my preferred accounting program, Intuit recommends using Chrome, but I had problems with that too, in that it has fields in QBO that will not work, I have switched to Firefox because it handles the 'black' look and the columns within the ledgers are more stable, however Firefox is constantly crashing it can recover most times to where I was, but it is most infuriating. Question is, is this a known problem and can it be fixed by changing the settings? Geoff Woodford

Asked by Geoffrey 2 mhí ó shin

Last reply by TyDraniu 2 mhí ó shin

Blocked web site jgonzalaez@lungdoctors.com first time this has occured I refreshed Firefox this morning and now Pocket comes in Do not want Pocket and how do I unblock web site which is my Pulmonary Dorcot

I have a website that is now being blocked for 1 week jgonzalez@lungdoctors.com this is my Pulmonary Doctor and have used this web site for at least 1 year. Being a nov… (tuilleadh eolais)

I have a website that is now being blocked for 1 week jgonzalez@lungdoctors.com this is my Pulmonary Doctor

and have used this web site for at least 1 year. Being a novice I refreshed my Firefox site and now I have

Pocket which I do not want.

Any ideas would be appreciated very much.

Thank you Judith B. Basch

Asked by baschmets358 2 mhí ó shin

Last reply by jscher2000 - Support Volunteer 2 mhí ó shin

firefox dosent play any sound on some sites like facebook vedio and also reels and some other sites

hello ppl i hope u guys doing good look in some sites firefox is not playing any sound no audio like on facebook reels or watching a vedio there i cant hear anything and… (tuilleadh eolais)

hello ppl i hope u guys doing good look in some sites firefox is not playing any sound no audio like on facebook reels or watching a vedio there i cant hear anything and some sites also when i watch vedio i cant hear any sound but in other browser everything work perfect but i like to use firefox its audio prblm and pls know thats the prblm is not from my windows i have windows 10 everything work fine pls help me fix this thx.

Asked by younes ferrah 3 mhí ó shin

Last reply by zeroknight 3 mhí ó shin

No Longer Staying Signed In to Outlook

I use Microsoft Outlook through GoDaddy for website-related correspondence. The Outlook sign-in page has a selectable option to remain signed in, which I check. This ha… (tuilleadh eolais)

I use Microsoft Outlook through GoDaddy for website-related correspondence. The Outlook sign-in page has a selectable option to remain signed in, which I check. This has worked for years: each time I open Firefox, I have been automatically signed in to my email account.

Until recently.

Now, I am NEVER signed in to my account, even though I check the "Keep me signed in" box at each login.

To experiment, I downloaded Google Chrome and have been using it for a few weeks. I stay signed in using that browser, with no issues.

Any ideas about fixing this issue?

Asked by Jeffrey Zens 3 mhí ó shin

Last reply by jonzn4SUSE 3 mhí ó shin

security settings do not allow me to access my router setup at https://192.168.1.1

I'm trying to configure my router and the instructions tell me to go to https://192.168.1.1. But the security settings will not allow me to get to that (local network) I… (tuilleadh eolais)

I'm trying to configure my router and the instructions tell me to go to https://192.168.1.1. But the security settings will not allow me to get to that (local network) IP address, and ther.is no option to bypass the warning

Asked by Allan and Gayle Richardson 4 mhí ó shin

Last reply by jonzn4SUSE 4 mhí ó shin

Why can't Firefox copy text anymore?

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using ver… (tuilleadh eolais)

Why can't Firefox copy text to the clipboard anymore? It won't copy text from a web page, from a URL, or even from about:support "Copy text to clipboard"!!! I'm using version 1.22 64 bit on windows 11. I've reinstalled Firefox but it doesn't make a difference. I've tried "Troubleshoot Mode" and it's still broken!!!

I can paste into Firefox but something has broken copy!

Asked by FirefoxUser73 3 mhí ó shin

Last reply by zeroknight 3 seachtaine ó shin

java script

I am not computer savvy as a warning. I have Firefox as my browser. I am having trouble because my email Yahoo and other situations are not working right because they s… (tuilleadh eolais)

I am not computer savvy as a warning. I have Firefox as my browser. I am having trouble because my email Yahoo and other situations are not working right because they say, " 'Java Script' is not enabled." I did not even know what Java Script was. How do I enable Java Script or what is a substitute that Firefox recommends that will work like Java Script? Thank you

Asked by Youarelovedwithaneverlastinglove 3 mhí ó shin

Last reply by cor-el 3 mhí ó shin

Printing with printer or to PDF

This problem occurs on My wife's and my machines. My wife has a printer. I do not. When we try to print the preview shows only a few lines or at best a half page. Even … (tuilleadh eolais)

This problem occurs on My wife's and my machines. My wife has a printer. I do not. When we try to print the preview shows only a few lines or at best a half page. Even if we want to print multiple pages that's all that shows up. We have "print all" as the default setting. The problem started about a month ago. I think it has something to do with the newer versions of Firefox.

Asked by Ira Sorkin 3 mhí ó shin

Last reply by jonzn4SUSE 3 mhí ó shin