Firefox Community Forum

Good afternoon!

I am writing to you regarding the blocking of my Mozilla account. The block occurred on August 5, 2026, after which I have been unable to use my login credentials to access the system.

I have constant access to the linked email. Prior to the block, I was able to log in successfully from my tablet, but when I tried to log in from my laptop, I immediately received a block on the first attempt. No verification code was received via email, nor did it appear in the spam folder.

I kindly ask you to investigate this situation and assist in restoring access to my account. I am ready to provide any additional information if required.

Best regards, Irina Walther

new computer. log into firefox, nothing is saved. pin an app, come back and it's gone. have to log into the app EVERY TIME. have to log into firefox too. why is it not saving anything???