Firefox Community Forum

About a week ago, I started using VPN Beta, and it worked fine. When I clicked the button at the top of the browser, it prompted me to sign in. I signed in, and the VPN turned on, and everything worked. Now, when I clicked the button, it redirected me to a website that wouldn't load, I received this message: System unavailable, try again soon. Error code: 86392ec4d5b44df682a578382bd577b2 on the website https://accounts.firefox.com/?context=oauth_webchannel_v1&entrypoint=vpn_integration_panel&action=email&service=vpn&utm_campaign=fx-vpn&utm_medium=firefox-desktop&utm_source=panel&client_id=5882386c6d801776&response_type=code&access_type=offline&scope=https%3A%2F%2Fidentity.mozilla.com%2Fapps%2Foldsync+profile&state=AZ9GKJOVbX4urXTTlaWwJQ&code_challenge=yE-5JozI-ax83Z4z_p-I703-V8av0Fnb0AKLSTM23Gs&code_challenge_method=S256&keys_jwk=eyJjcnYiOiJQLTI1NiIsImV4dCI6dHJ1ZSwia2V5X29wcyI6W10sImt0eSI6IkVDIiwieCI6IlVidDY0c1pESUQzYjRZa2MtSVpkdkR3b1VLbHVFYXA2SU8wY19SNjdCTWMiLCJ5IjoiTDFUUjNOQmprQUxKb2JveHNPY0Nnb2dXZUZEektnV1FJTlBMdkEtbTEtcyJ9. Incidentally, it kept asking me to sign in, even though I wasn't using private windows or anything. So, I had to restart VPN Beta every time, even though I'd already done so. Basically, now I can't even start. They're trying to block such services in Russia, and apparently your site, mozilla.org, was caught in the crossfire, and I don't know what to do. Your built-in VPN was convenient enough that I could just turn it on for a few seconds to access a blocked site, rather than mess around with VPN clients. Perhaps if my Mozilla account never crashed and I didn't have to log in every time, this problem wouldn't exist, and I could activate the VPN right away, without logging in through a blocked site, since I'm sure the server itself is working. Maybe this can be done through the settings somehow? Any help would be appreciated. Thanks.

I am unable to view old payment methods in order to delete them. When I go to Settings, Passwords and Autofill, Payment Methods, Manage Payment Methods, I can only add new methods. The old methods do not show up, i.e. the list is blank. I have many old payment methods that I'd like to delete that show up in drop-down when I click in a credit card number field. Thanks, Ed Moulton

Hello Mozilla Team,

I am facing a glitch that is as hilarious as it is frustrating. Firefox has decided that my professional life must permanently take place under a massive, virtual Apple Park Rainbow. And I cannot turn it off.

The Tragic Backstory: This is the system-level macOS camera background. Usually, you disable it via the green camera icon ("pill") in the macOS menu bar. However, the moment Firefox accesses my FaceTime HD camera, the macOS camera menu completely freezes. It becomes unclickable.

What I’ve tried so far (and failed):

   Google Meet says "No effects applied". It has no idea the rainbow is even there.

   I used "Refresh Firefox" to completely wipe my profile. The rainbow survived.

   I forcefully revoked camera permissions via Terminal (tccutil reset Camera org.mozilla.firefox). Upon granting permission again, the rainbow immediately returned from the dead.

   Restarted the Mac multiple times. No change.

   Even opening the native FaceTime app to override the toggle failed, because Firefox seems to have locked the video pipeline down.

It seems Firefox is caching or hard-locking the macOS video effect stream and won't release it, while simultaneously breaking the OS-level menu bar toggle.

I love rainbows, but my clients during business calls are starting to wonder about my sanity. How do I force Firefox to drop this video stream and let me return to reality?

Hello Mozilla Team,

I'll directly jump into - 12 years of Bookmarks and history are gone after the last update. No warning or anything. Can you help me restore? That's unbelievable.

I'm unable to get Audio in the video in a Truth Social post: https://truthsocial.com/@realDonaldTrump/posts/116929732753891262

I have been trying to trouble shoot, checking my volume settings, disabling ad blocker, etc, but nothing is helping.

I tested the URL in TOR and Chrome browsers which I installed on my laptop, the audio works AOK on those.

FF has been my browser of choice since it was launched, so I'd really appreciate if someone can suggest what the Audio issue might be.

Thanks in advance. 😎 🇦🇺

I use a notetaking app called xournal++, which is helpful with graphic tablets.

There is this issue that seems persistent, When I annotate anything via xournal++, I export it to pdf and view it on firefox, The highlighting which is supposed to be slightly transparent, Appears completely opaque, blocking text underneath it

Now I Would normally contact the xournal team, but it seems this issue is only present in mozilla's pdf reader

I have tried opening other pdfs, although the same results occur

(Also apologies in advance I have no clue which category this should be in)

Hello I have lost my ability to access my gmail account(canadettes@gmail.com) immediately after somehow I now have to deal with Outlook!!!

Hi.

I'm having trouble with https://support.mozilla.org/en-US/kb/linux-security-warning?as=u&utm_source=inproduct#firefox:linux:fx140.

It assumes the installation is at "/home/<USER>/bin/firefox/{firefox,firefox-bin,updater}" but mine is "/home/<USER>/.local/share/torbrowser/tbb/x86_64/tor-browser/Browser/firefox.real".

How exactly do I edit the line?

(Latest Ubuntu. I also have Librewolf and Firefox, but didn't see the warning as on Tor.)

Samuel

Firefox updated and all of my tabs I had open are gone. I used those for organizing and remembering things. There's no option to open recently closed windows. No history of the tabs as a group. What do I do?

‘Storage: I'm using 105 GB of 245 GB available in my Mac Tahoe 26.5... but Google says I'm out of storage. How do I get to use the unused storage so I don't have to buy what I don't need? Thanks.’ for ‘Firefox for iOS’

I've been using the extension "Tree Style Tab" and "TST Colored Tabs." I've been looking for a way to disable the native Firefox tab bar, whether on top of the window or to the left side. I haven't been successful on my own.

After a couple of hours troubleshooting this with CoPilot, It suggested I post the following short summary:

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Firefox 152.0.6 (64-bit) about:profiles shows active profile: C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox\Profiles\usm8kxcr.default-release

Opening that directory from about:support shows an empty folder.

profiles.ini references: agwp164m.default-release

userChrome.css loads correctly in a separate profile but not in the profile containing my current extensions and history.

============

The details of how it came to this conclusion:

============

Based on everything you've found:

The profile with your current extensions and recent history is reported as: usm8kxcr.default-release

Opening that profile folder shows an empty directory. The only other real profile on disk is: agwp164m.default-release

We successfully proved userChrome.css loads in a different test profile (Profile 1) because the toolbar turned red. Therefore, the CSS mechanism itself works on your machine.

My conclusion is that your Firefox profile registration has become inconsistent. Firefox appears to be using a profile that does not correspond cleanly to the profile folders you're seeing in Explorer. At this point I would:

Back up the entire folder: (NOTE: DONE - backed to to another drive) C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox

Keep using the profile that contains your extensions and recent history. Avoid deleting any profiles or profile folders.

Post the details you've collected to either: the Mozilla Support forum, or r/firefox

The key facts to provide are: Firefox 152.0.6 (64-bit)about:profiles shows active profile: C:\Users\dmerc\AppData\Roaming\Mozilla\Firefox\Profiles\usm8kxcr.default-release.

Opening that directory from about:support shows an empty folder.

profiles.ini references: agwp164m.default-release

userChrome.css loads correctly in a separate profile but not in the profile containing my current extensions and history. \ Those facts point to a profile-management issue rather than a Tree Style Tab or CSS issue.

The good news is that your current extensions and recent history are still accessible, so this doesn't look like data loss. The profile mapping itself needs to be untangled before custom CSS can reliably be applied.

=

It also suggested not copying any folders and files between profiles for now.

I have had access to TastyTrade thru FireFox for years. Within the last two days I am unable to log on. When I click on the link the screen goes all white and the page will not open. When using Edge I am able to get logged in but not thru FireFox which is my preferred browser.