Firefox Crashes, Settings Change, and New Shortcuts Install on Desktop

I'm not certain who to turn to for support, but I'm starting here. I also can't tell if there is one sole cause of all of these issues or several, but please do your best… (tuilleadh eolais)

I'm not certain who to turn to for support, but I'm starting here. I also can't tell if there is one sole cause of all of these issues or several, but please do your best to explain what's going on.

1-2 months ago, some strange things started happening with my computer repeatedly. Consistently, a command prompt would open unexpectedly, saying something about Chromium failing to update. I couldn't do anything with that program, so I just X'd it out, and maybe around a minute later Firefox would crash and restart. Once that happened, my Firefox home page would be set to Yahoo.com, and the default search engine would also be changed to Yahoo!. And on my desktop, shortcuts for Internet Explorer and Chromium would be added, and the shortcut for Chromium would be automatically pinned to my taskbar.

Windows Security would then notify me that it's blocked a threat, so I'd go to check it out and remove said threat. Every time, it;d say the blocked threat makes changes to browser settings without proper permission, and the blocked threat is called "sodecitot.exe", located in a filepath like c:\programdata\{5b729525-380e-6a38-89c28-8402d0dace36}\sodecitot.exe (just in case it's some obscure ID, I've swapped out those numbers and letters with random numbers and letters). Then Windows Security reports "Remediation incomplete" on the same threat, implying it attempted to restore itself. That letter and number folder name notably follows the same format as a bunch of folders which were last modified when I first turned on this computer on January 1, 2019.

I was getting a lot of such reports from Windows Security on very similar threats, having various different letters and numbers for their folder names, and I figured it was likely malware, so I made several full scans with MSERT, Malwarebytes, Windows Security, and Windows Defender Online Scan, all to no avail.

I don't even know why Internet Explorer is installed, but its files were last modified in February 2019, so I think it's just a shortcut that was added.

I'm not sure what Chromium is or why it's installed either. I tried to look it up to learn more about it but found nothing useful, and its executable looks like a blue version of Google Chrome's logo. Some parts of Chromium's installation were last modified in October 2019, but most of its files were modified just today.

Notably as well, when these problems started happening 1-2 months ago, there were two instances of all of my desktop shortcuts having weird visual issues, one being the little arrows on the shortcuts (which indicates it's a shortcut and not an actual file) being replaced with a X's, and a separate instance where the Audacity logo was over top every other shortcut for a few minutes.

With the same events happening today, a new error message opened, saying something about Windows Explorer attempting to load the C runtime library incorrectly (screenshot included).

I also considered turning to Mozilla, Google, and/or Microsoft support when this was originally happening, but then it suddenly stopped. I had a bunch of screenshots of some of the weirder things, but since nothing was happening for a while I deleted them. Now, 1-2 months later, it's starting right back up and I don't know why. I suspect it all links back to Chromium, but I'm not sure if I can just delete its files and call it quits, because I don't know if it's supposed to be there. It seems like something by Google, but I can't even confirm that.

So yeah. Any suggestions?


My computer has a Windows 10 operating system. Mozilla Firefox is installed and constantly open, used for entertainment. Google Chrome is installed and constantly open, used for work. Apparently, some part of Google Chrome's installation trips off Malwarebytes whenever I make a scan. Removing it causes Chrome to crash, and once I open it again that part is replaced. Usually, I just remove it so I don't miss any other threats, and then just restore my closed tabs. Audacity is installed and has a desktop shortcut. Internet Explorer is apparently installed, and there is no uninstall executable as far as I can tell. Whatever it is, Chromium seems to keep trying to install itself, with parts of it already existing on my computer.

Asked by jcclay1 1 seachtain ó shin

Last reply by jcclay1 6 lá ó shin

Locked out of Firefox Account...

Hello, I have just had to reinstall WINDOWS 10 on my computer. In the process of doing this I forgot that I had 2-Step Verification switched on in the Firefox account (th… (tuilleadh eolais)

Hello,

I have just had to reinstall WINDOWS 10 on my computer.

In the process of doing this I forgot that I had 2-Step Verification switched on in the Firefox account (that I'm now locked out of), so when I downloaded Firefox and installed it again, I then went to log into my account to sync the numerous add-ons and bookmarks I'd saved over years.

Anyway, long story short, I missed entering the 2-step code and now it seems that I'm locked out of that account? And, I have tried many ways to access the account, without success.

Now, I don't have any 10 digit recovery codes and (see the attached image) any time I attempt to get a confirmation link via email NOTHING turns up in my inbox.

In short, I have no idea what to do here or what my options are?

Is there anyone here who can save me a great deal of grief and help me get back into my original Firefox Sync account. I would be enormously grateful to anyone who can help me sort this out.

Kenneth Doyle

Asked by ieltstutor.adelaide 1 seachtain ó shin

Last reply by ieltstutor.adelaide 6 lá ó shin

moteur de recherche

bonjour, depuis la dernière mise à jour (78,0,2esr), le moteur de recherche par défaut sélectionné (duckduckgo) dans le menu "préférences" n'est pas conservé en mémoire e… (tuilleadh eolais)

bonjour, depuis la dernière mise à jour (78,0,2esr), le moteur de recherche par défaut sélectionné (duckduckgo) dans le menu "préférences" n'est pas conservé en mémoire et revient à yahoo à chaque redémarrage. Y a t il une manip spécifique à faire pour le fixer ? merci cordialement jean paul

Asked by jp.soma 1 seachtain ó shin

Last reply by jp.soma 6 lá ó shin

back button not working with first anchor

I have a web page I created that has a list of clickable links at the top. These links go to named anchors down the page. This problem only exists in Firefox. I have trie… (tuilleadh eolais)

I have a web page I created that has a list of clickable links at the top. These links go to named anchors down the page. This problem only exists in Firefox. I have tried it in Internet Explorer and Edge and it works properly in both. Clicking the links follows them properly. It's when I use the back button to go back to the top of the page, and only on the first link, that the problem occurs. The button becomes dimmed as though it went back, but it didn't. It stayed at the location of the first named anchor. This only happens with the first one, not the others on the page. The back button works properly on all of the others.

I even put the page on my website to see if being online made a difference (since it has only been local up to this point). The first time I clicked the first link and then the back button, it worked. Every time after that it doesn't work. Again, this only happens with Firefox, so I am thinking it must be a bug.

Any help to get around this, or do I have to just accept that Firefox will have this issue until it doesn't?

More info:

I added another anchor before the first one to see if that would make a difference. It didn't, and now both the new anchor and the old first anchor had the same problem. I tried renaming the anchor. No go. Then I added an image to the top of the page (below the links, but before the first anchor). Lo and behold the (now) second anchor behaves properly and the back button returns to the top of the page, but the new first anchor still has the problem. I am starting to think Firefox has some minimum distance down the page it has to travel before the back button responds appropriately.

Asked by Wayne 1 seachtain ó shin

Last reply by Wayne 6 lá ó shin

Unresponsive script on different websites.

ABP 3.0.- latest. FF latest. Win10. Constant error. Also being forced into Outlook.com to address the error, while on another website. This error replaced the constant … (tuilleadh eolais)

ABP 3.0.- latest. FF latest. Win10.

Constant error. Also being forced into Outlook.com to address the error, while on another website. This error replaced the constant - a webpage is slowing down your browser. I remedied that w/a a different *about:* - but I do not remember what I inserted.

I tried disabling possibly troublesome addons. No help. I let the script run longer using about:config. No help. I am in safe mode, but no error now - which does not mean anything. In prior error (webpage slowing browser), safe mode did not alleviate the problem at all.

Cannot view FF or addons, which is why I did not put versions in. Andrew deleted my post.

Thank you.

Some errors: A script from the extension “Adblock Plus - free ad blocker” is running on this page, and making Firefox unresponsive.

It may be busy, or it may have stopped responding permanently. You can stop the script now, or you can continue to see if it will complete.

Script: moz-extension://a62ee157-7dfb-…148ca9499be/include.preload.js:12050272Script: https://pro.fontawesome.com/releases/v5.4.2/js/all.js:192376832 Script: https://pro.fontawesome.com/releases/v5.4.2/js/all.js:186986496 Script: moz-extension://a62ee157-7dfb-…148ca9499be/include.preload.js:190863384

Annoying as hell.

Thank you.

Asked by CiaoBella1 1 seachtain ó shin

Last reply by CiaoBella1 5 lá ó shin

Why sometimes tabs with different sites was mixed each other?

Why some times at the latest version 78.0.2 tab mixed out sites each other? I mean for example i try to see the site of bayer(Football team) and in this site i see some e… (tuilleadh eolais)

Why some times at the latest version 78.0.2 tab mixed out sites each other?

I mean for example i try to see the site of bayer(Football team) and in this site i see some elements from other tab i have for example site of team liverpool(Football team) and clear out when i go my mouse pointer on this spot. Why is that happening

Asked by Gregory 2 sheachtain ó shin

Last reply by Gregory 5 lá ó shin

History of the synchronized devices - Firefox Sync

Hello everyone, I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the e… (tuilleadh eolais)

Hello everyone,

I had Firefox Sync. on an old computer and I removed this computer from the devices synchronized around early September 2018. Is there a way to know the exact date when I've removed this synchronization ? It would help me a lot to know that.

Also, is there a way to know from which device bookmarks/history/preferences have been added/modified. I'd like to show that all the bookmarks I've added to my account have been added from my current device.

Thanks a lot for your precious help, Best regards, Quentin

Asked by quent.mondot 2 mhí ó shin

Last reply by quent.mondot 5 lá ó shin

On some website video streaming (webcamera) asks for Flash, yes or no but

if yes video is very bad quality as with other browsers as Chrome the video is displayed directly without Flash ... it is on Linux Mint Note that on the Demo USB Key Inst… (tuilleadh eolais)

if yes video is very bad quality as with other browsers as Chrome the video is displayed directly without Flash ... it is on Linux Mint Note that on the Demo USB Key Installation of Mint 19.3 it works fine as if it was with Chrome The problem is the same even from safe mode and with other profiles and defaults profiles on even other account of my OS

Asked by lu.menard 3 seachtaine ó shin

Last reply by lu.menard 5 lá ó shin

Lost all Bookmarks and Toolbar this morning

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that tw… (tuilleadh eolais)

This morning I started Firefox (78) in Windows 10 Pro (10.0.18363) I got a red message saying that something was wrong with my Bookmarks and click here to fix Did that twice Tried to do a fix that removed and then reinstalled a couple of files (can't find the fix nor the files location) that didn't work although it did replace the files. Still no bookmarks I am logged into my Firefox and synch is on.

This, nor any of the other FAQ/Help have not worked https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks

I have no restore ability either: https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

i have no idea what happened thanks for any/all help

Asked by dravafox 3 seachtaine ó shin

Last reply by dravafox 5 lá ó shin

Firefox mysteriously starts closing tabs in the background whenever I'm logged in to my other Mac user profile

Very strange behavior... when I switch from my primary user profile on my mac over to my work one (while leaving the primary one, and Firefox, open), my Firefox tabs star… (tuilleadh eolais)

Very strange behavior... when I switch from my primary user profile on my mac over to my work one (while leaving the primary one, and Firefox, open), my Firefox tabs start closing in my primary profile in the background, one by one.

And it's directly correlated to amount of time spent in the work profile... if I switch over to the work profile, then switch back a few minutes later, all FF tabs are still there. But if I remain in the work profile for 20+ minutes then switch back, a few tabs will have closed. If I'm in the work profile for hours, when I switch back 10 or 15 tabs will have closed.

I know it's not an add-on issue, because I've tested it while in Safe Mode, and it still happens. I don't even know how to begin troubleshooting this. Anyone have any ideas?

Asked by Michael 2 sheachtain ó shin

Last reply by Michael 4 lá ó shin

Random tab crashes - consistently with Google Calendar but others as well

If you go to Google Calendar and right click on an empty space Firefox consistently crashes. I've tried Firefox Safe Mode - still crashes. I've tried a new profile wit… (tuilleadh eolais)

If you go to Google Calendar and right click on an empty space Firefox consistently crashes.

  1. I've tried Firefox Safe Mode - still crashes.
  2. I've tried a new profile with the same installation - still crashes
  3. I've tried uninstalling and reinstalling Firefox but keeping the profile - still crashes.
  4. I've tried a new user account in Windows 10 and new profile - no crashes.
  5. I've tried ``sfc /scannow`` - integrity is good.

It's hard to get crash details but the last one I could get is - https://crash-stats.mozilla.org/report/index/6e2515a4-86cc-4bde-9d4e-06b060200716#tab-details

Does anyone have any idea before I start a new user account?

Asked by brisdaz 2 sheachtain ó shin

Last reply by brisdaz 4 lá ó shin

Firefox won't Download files ?

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it.. My problem is that Firefow will not download files. I have tri… (tuilleadh eolais)

Hi - I'm having an issue with Firefox, well its been ongoing for some weeks but just getting around to it..

My problem is that Firefow will not download files. I have tried the trouble shooting steps and its not a firewall issue because my other browsers will download - as a developer I have all the major browsers installed.

Also I changed the settings to have Firefox request the download folder for each downlod - but it doesn't. Anyway I am about to reinstall will post back then.

Maybe should have done that first.

C.

Asked by info2897 1 seachtain ó shin

Last reply by info2897 5 lá ó shin

Firefox can't update!

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automa… (tuilleadh eolais)

Hello, this is getting annoying, i already reinstalled Firefox and again i get this message in top right corner: "Firefox can't update". I have checked in setting: automatically install updates. However i disabled background service. I don't want to use it. And automatic updates are still enabled, so there shouldn't be reason for it - to not work. Thanks for answer.

Asked by empleat 3 seachtaine ó shin

Last reply by empleat 3 lá ó shin

Distorted colors in mp4 video

Colors are distorted in MP4 video as you can see in the attached screenshot. The distorted colors impact video on many sites including yourlearning.ibm.com, webex.com, tw… (tuilleadh eolais)

Colors are distorted in MP4 video as you can see in the attached screenshot. The distorted colors impact video on many sites including yourlearning.ibm.com, webex.com, twitter.com, mlb.com, etc. They do not impact youtube.com which displays video correctly. My Firefox version is 68.10.0esr (64-bit) and my OS is RHEL 7.8, kernel version 3.10.0-1127.13.1.el7.x86_64, Gnome Version 3.28.2

I have tried running in safe mode but the issue persists.

How do get Firefox to display MP4 video with correct colors?

Asked by scottwn 1 seachtain ó shin

Last reply by scottwn 3 lá ó shin

I can't access Wikipedia since the last automatic update of Firefox Browser

My Firefox Browser has just updated itself automatically to 78.0.2 (I use it with MacOs 10.14.16). Since then, I have been unable to access Wikipedia. Whether I enter an … (tuilleadh eolais)

My Firefox Browser has just updated itself automatically to 78.0.2 (I use it with MacOs 10.14.16). Since then, I have been unable to access Wikipedia. Whether I enter an url or I try a search through the search bar with the Wikipedia module the result is the same: nothing happens at all. If the url bar is empty it remains empty, if there was another url before it comes back instead of the wikipedia url I typed. The same thing is occurring on both my MacBook Air and my iMac which run under a previous version of MacOs.

Asked by Philippe Gindre 1 seachtain ó shin

Last reply by Philippe Gindre 2 lá ó shin

Username and passwords not autofilling where they supposed to

Username and passwords not autofilling where they supposed to on https://my.account.sony.com, and https://account.mozilla.org. will update the list if i encounter any mor… (tuilleadh eolais)

Username and passwords not autofilling where they supposed to on https://my.account.sony.com, and https://account.mozilla.org. will update the list if i encounter any more

Asked by Santas Little Helper 1 seachtain ó shin

Last reply by Santas Little Helper 14 uair ó shin

Single URL sites are redirecting to Google Search

I use Firefox for my office, and there are several URLs internal to my company that work with a single word. For example: "xyz/12345" is the same as "http://xyz.company.c… (tuilleadh eolais)

I use Firefox for my office, and there are several URLs internal to my company that work with a single word.

For example: "xyz/12345" is the same as "http://xyz.company.com/12345" which opens the resource 12345.

This used to work absolutely fine until the latest update.

Current: 78.0.1 (64-bit) on MAC OS 10.15.5

Now, xyz/12345 searches google instead of navigating to the website. I do still need google search on the browser bar, as I use it frequently as well.

Having to type out http://xyz/12345 is an overhead that I would like to avoid.

Please suggest if there are any workarounds that could be used to get this working again.

Asked by DetectiveShrek 3 seachtaine ó shin

Last reply by DetectiveShrek 7 n-uaire ó shin

Checkbox not selected

Hello, Since the last update, I noticed that the check-boxes were not checked after clicking. Test on firefox https://user-media-prod-cdn.itsre-sumo.mozilla.net/uploads/… (tuilleadh eolais)

Asked by huols4m 1 seachtain ó shin

Last reply by huols4m 2 uair ó shin

Firefox Sync: Can't log on -- Your e-mail was just returned

When I try to log onto Firefox Sync, I can enter my password and enter the code from my authentication app, but then I get "your e-mail was just returned". When I enter … (tuilleadh eolais)

When I try to log onto Firefox Sync, I can enter my password and enter the code from my authentication app, but then I get "your e-mail was just returned". When I enter one of the recovery codes, I get the same message. What do I do?

Asked by gsmith001 6 lá ó shin