Firefox not responding

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not respond… (tuilleadh eolais)

I am trying to log on to my account at SketchUp. At the login page i hit get started and a black page come up except in the top left corner is typed "Firefox not responding" the page hangs a few moments then it takes me back to SketchUp login. I have not had any recent updates done or required since last logged in and that was yesterday all worked well.

Asked by gobatt 3 seachtaine ó shin

Last reply by zeroknight 3 seachtaine ó shin

My Windows pc mozilla account is not accessible

Hello there.A couple of days ago my windows pc session creashed.After rebooting i attempted to log on but everything was different.All my bookmarks were disappeared and … (tuilleadh eolais)

Hello there.A couple of days ago my windows pc session creashed.After rebooting i attempted to log on but everything was different.All my bookmarks were disappeared and all my saved pages were not appearing.There was a yellow triangle appearing on the right side of the program mentioning the i was disconnected from my account..I attempted to use my account i used the correct credentials but it Never send me the pin code in order to reauthorize and re access my account. My ios mozilla sessions is operating fine so far and this is the one posting right now! Im looking forward for your reply in order to gain access again on my pc.Thank you!

Asked by Manolis Parlis 3 seachtaine ó shin

Last reply by cor-el 3 seachtaine ó shin

after updating newest version of Firefox the option to restore previous windows opened does not work

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reop… (tuilleadh eolais)

after updating newest the version of Firefox the option to" restore previous windows opened " does not work. Is there a work around when I close my browser and then reopen the browser so that all the tabs that I had opened before closing my browser return as if I never left?I went into my setting and have the "open previous tabs" is checked. I even restarted my browser but nothing simple seems to work. Thanks in advance

Asked by Jane Boyle 3 seachtaine ó shin

Last reply by jscher2000 - Support Volunteer 3 seachtaine ó shin

Desktop icons

The file icons on by desktop were always the standard color but now the are blue and white why did this happen. I know I can change each one back individually but how can… (tuilleadh eolais)

The file icons on by desktop were always the standard color but now the are blue and white why did this happen. I know I can change each one back individually but how can I change them in mass.

Asked by melankney 2 sheachtain ó shin

Repetitive update request

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. … (tuilleadh eolais)

I keep getting this message that pops up in a private window to restart to keep using firefox. Everytime I click restart Firefox, it closes my tabs and opens them again. However, 5 minutes later the window pops up again. Even after repeated attempts of updating, even doing a full restart on the computer, Firefox continues to send this window to me. The private window in the bar says about:restartrequired.

I've tried uninstalling Firefox with a fresh install as well as doing a Refresh of Firefox. Neither seem to solve this problem.

Asked by rxs621 1 mhí ó shin

Last reply by Paul 2 sheachtain ó shin

How to add a shortcut to Proton Mail sign in, to my MacOS 14 dock to use in Firefox for Mac

I use a MacBook AIr with OS 14.4.1 (Sonoma) and want to add a short cut link to Proton Mail (Free version) that I can put in my MacOS Dock. I am using Firefox 125.03 vers… (tuilleadh eolais)

I use a MacBook AIr with OS 14.4.1 (Sonoma) and want to add a short cut link to Proton Mail (Free version) that I can put in my MacOS Dock. I am using Firefox 125.03 version.

I used to have a link in my Mac Dock but then I tried the trial of their desktop app-- and when that ended recently, I did not know how to set the Dock link up again. I tried directions for other browsers but they did not help.

'The link I want the short cut to go to is' https://account.proton.me/mail so I can sign right in to check my email.

So I checked Proton's support site for help but it has directions to do this ONLY from Safari and another browser, NOT Firefox.

If you can give me some straightforward directions to add the shortcut to Proton Mail sign in back to my Mac Dock, I would be grateful!

I really enjoy and feel safer using Firefox, by the way! thank you

Howard Mangel

Asked by HowardNJ 1 seachtain ó shin

Last reply by cor-el 1 seachtain ó shin

Yahoo Homepage

My yahoo homepage on firefox looks totally different than it did last week. Chrome and edge still look like the home page should but firefox does not. I screen shared wit… (tuilleadh eolais)

My yahoo homepage on firefox looks totally different than it did last week. Chrome and edge still look like the home page should but firefox does not. I screen shared with yahoo and they said it was a firefox issue. Anyone know how to make the homepage look like chromes and edge? I added pics from edge and firefox for comparison.

Asked by sntstrohmetz 2 sheachtain ó shin

Last reply by cor-el 1 seachtain ó shin

firefox updates

I have firefox updates set to auto. But I want them to load updates when im not using the browser. What currently happens is I open the browser only to get shanghaid by t… (tuilleadh eolais)

I have firefox updates set to auto. But I want them to load updates when im not using the browser. What currently happens is I open the browser only to get shanghaid by the update process. I dont want that. when I open the browser I want to go straight to what i am doing. I dont want to have to sit there and wait while the browser updates. If it did updates once a month or less it wouldnt be such an issue but the damn browser is updating every few days or even every day and it always wants to do it when I want to do my own work. IS there not a way for the browser to update while im asleep at 3 am? When Im not wanting to use it. Its so irritating. It causes me to not bother with updates. I dont want to comply. When IM given a choice for any updating I set updates to install in the early hours when Im not inconvenienced by it. How can I do this with firefox?

Asked by uncleresry 2 sheachtain ó shin

Last reply by jscher2000 - Support Volunteer 1 seachtain ó shin

multiple issues with PiP on Ubuntu

For some time now, I've been experiencing the following issues with PiP: The floating window opens in a random (and annoying) place and does not place itself automati… (tuilleadh eolais)

For some time now, I've been experiencing the following issues with PiP:

  • The floating window opens in a random (and annoying) place and does not place itself automatically on the lower right corner as it used to (where I always move it, so it has no memory as it used to)
  • It's impossible to keep the "always on top" mode on by default, and I have to do it every single time
  • When I toggle windows, the PiP window is always the next one, even when it was not the one I switched from, and I have to always toggle twice for switching between two windows when I have a 3rd PiP window
  • When I change language using the keyboard shortcut, it changes the language on the PiP window, and I have to use the language icon bar. Then, the PiP window becomes activated, and I have to toggle back to the window I was working on before (on which I wanted to change language). I have the "separate languages for separate windows" option activated.

It's been some months now, and all those things were working before an update but never came back...

Does anyone know if there's a way of fixing these issues? I've tried things I found online but nothing seems to work.

Many thanks

Asked by gtpeonta 1 seachtain ó shin

Browser crash due to memory overflow

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen … (tuilleadh eolais)

This isn't the first time this has happened. After each occurrence, I have to completely uninstall the browser and reinstall it from scratch. This means I have to reopen all my tabs, which is very annoying. In Chrome, I have had a large number of tabs open for many years and it works fine.

With Mozilla, something terrible is happening... I have many tabs open in Mozilla, and there comes a moment when, upon launching the browser and opening two or three tabs, Mozilla starts consuming up to 10 gigabytes of RAM. If I open a few more tabs, the browser crashes. I don't need to open 50 or 100 tabs, just 7-8-10 tabs are enough to make the browser crash. Moreover, if I open a new tab and go to google.com, the browser takes a very long time to load, even if it's the second tab.

This problem has happened before. I don't do anything with the browser, just visit sites like YouTube.

Clearing the cache and other recommended actions do not yield positive results. This is very annoying. Mozilla is my first and favorite browser, which I have been using for almost 20 years. I wouldn't want to uninstall Mozilla.

//-------------------------------------- Detail from the browser crash report:

AdapterDeviceID: 0x9bc4 AdapterDriverVersion: 26.20.100.7985 AdapterSubsysID: 18df1043 AdapterVendorID: 0x8086 Add-ons: langpack-en-US%40firefox.mozilla.org:125.0.20240425.211020,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:4.0,jid1-93WyvpgvxzGATw%40jetpack:4.2.0,simple-translate%40sienori:2.8.2,jsonview%40brh.numbera.com:2.6.1,browsec%40browsec.com:3.84.1,cryptoplugin_ext_id%40privatbank.ua:1.0.2,touch-vpn%40anchorfree.com:5.0.18,formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,screenshots%40mozilla.org:39.0.1,webcompat%40mozilla.org:125.0.0,addons-search-detection%40mozilla.com:2.0.0,firefox-compact-dark%40mozilla.org:1.2,google%40search.mozilla.org:1.4,wikipedia%40search.mozilla.org:1.3,ddg%40search.mozilla.org:1.4 AvailablePageFile: 19423232 AvailablePhysicalMemory: 828993536 AvailableVirtualMemory: 138522262396928 BackgroundTaskMode: 0 BuildID: 20240425211020 CPUMicrocodeVersion: 0xe0 ContentSandboxCapable: 1 ContentSandboxLevel: 6 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1715266618 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 IPCFatalErrorMsg: SharedMemory::Create failed! IPCSystemError: 1455 InstallTime: 1714563604 JSActorMessage: APICall JSActorName: Conduits LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["devenum.dll","wscapi.dll","explorerframe.dll","ktmw32.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","ondemandconnroutehelper.dll","Windows.UI.dll","nlansp_c.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","twinapi.dll","directmanipulation.dll","dbgcore.dll","iertutil.dll","srvcli.dll","wininet.dll","dataexchange.dll","textinputframework.dll","Bcp47Langs.dll","urlmon.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","twinapi.appcore.dll","MMDevAPI.dll","linkinfo.dll","CoreUIComponents.dll","Windows.System.Launcher.dll","version.dll","npmproxy.dll","windows.staterepositorycore.dll","rasadhlp.dll","FWPUCLNT.DLL","winmm.dll","wshbth.dll","directxdatabasehelper.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mscms.dll","winhttp.dll","taskschd.dll","propsys.dll","msvcp110_win.dll","netprofm.dll","Windows.Security.Integrity.dll","wsock32.dll","msdmo.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","winnsi.dll","dwmapi.dll","DXCore.dll","resourcepolicyclient.dll","DWrite.dll","dbghelp.dll","avrt.dll","dxgi.dll","WinTypes.dll","windows.storage.dll","slc.dll","netutils.dll","winsta.dll","IPHLPAPI.DLL","dnsapi.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","gpapi.dll","cryptbase.dll","cryptsp.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","win32u.dll","ucrtbase.dll","KERNELBASE.dll","crypt32.dll","gdi32full.dll","bcrypt.dll","bcryptPrimitives.dll","msvcp_win.dll","wintrust.dll","ole32.dll","sechost.dll","shell32.dll","imagehlp.dll","kernel32.dll","oleaut32.dll","msvcrt.dll","rpcrt4.dll","advapi32.dll","SHCore.dll","combase.dll","nsi.dll","ws2_32.dll","setupapi.dll","shlwapi.dll","psapi.dll","clbcatq.dll","gdi32.dll","msctf.dll","imm32.dll","user32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140_1.dll","msvcp140.dll","VCRUNTIME140.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","osclientcerts.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} MozCrashReason: MOZ_CRASH(IPC FatalError in the parent process!) Notes: FP(D00-L1000-W0000100-T000) Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x2191, AdapterSubsysID2: 18df1043, AdapterDriverVersion2: 31.0.15.5222DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox RDDProcessStatus: Running ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 137 StartupCacheValid: 1 StartupCrash: 0 StartupTime: 1715266524 SubmittedFrom: Client SystemMemoryUsePercentage: 95 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240425211020","version":"125.0.3","vendor":"Mozilla","displayVersion":"125.0.3","platformVersion":"125.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16219,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":8,"cores":4,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i5-10300H CPU @ 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igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"26.20.100.7985","driverDate":"3-16-2020","GPUActive":true},{"description":"NVIDIA GeForce GTX 1660 Ti","vendorID":"0x10de","deviceID":"0x2191","subsysID":"18df1043","RAM":6144,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvami.inf_amd64_5a5c892944a7f61d\\nvldumd.dll","driverVendor":null,"driverVersion":"31.0.15.5222","driverDate":"4-11-2024","GPUActive":false}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":144,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Антивирусная программа Microsoft Defender"],"antispyware":null,"firewall":["Брандмауэр Windows"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"ru","intl":{"requestedLocales":["ru"],"availableLocales":["ru","en-US"],"appLocales":["ru","en-US"],"systemLocales":["en-US","ru-UA","ru-RU","uk-UA"],"regionalPrefsLocales":["ru-UA"],"acceptLanguages":["ru-RU","ru","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"UA","browser.search.widget.inNavBar":true,"browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1714324550,"media.gmp-gmpopenh264.lastDownload":1701803277,"media.gmp-gmpopenh264.lastDownloadFailed":1714324550,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: 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error","media.gmp-widevinecdm.lastUpdate":1697393572,"media.gmp-manager.lastCheck":1715210080,"media.gmp-manager.lastEmptyCheck":1715210080,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":6,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"%2528not%2Bset%2529","content":"%2528not%2Bset%2529","dltoken":"4e2cab6e-ce41-451a-b526-87a8f5318528","experiment":"%2528not%2Bset%2529","medium":"referral","source":"www.google.com","ua":"firefox","variation":"%2528not%2Bset%2529"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[addon]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":18771,"resetDate":19467,"firstUseDate":18771},"addons":{"activeAddons":{"jid1-93WyvpgvxzGATw@jetpack":{"version":"4.2.0","scope":1,"type":"extension","updateDay":19467,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Выделите 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Asked by Sanya_ln 1 seachtain ó shin

Search in News tab, they're all redirected to MSN, even when it's from another news source. Help to stop it?

No sure if this is the right topic. When I search something and go to the tab section, all the news sources are redirected from MSN. I don't want to see MSN holding the a… (tuilleadh eolais)

No sure if this is the right topic. When I search something and go to the tab section, all the news sources are redirected from MSN. I don't want to see MSN holding the article from a legit news source, I want to click the news article it comes from. I hate MSN, I just want to access the news from the original sources. (example MSN

How do I fix it so I get news sources that originally hold the articles?

This is such an irritation I will be forced to find a new search engine if this is not fixable.

Any help would be appreciated-- especially if you are able to walk me through the steps or provide me a link to a specific source as I don't know much about settings etc.

Thank you so much for taking the time to read and (hopefully!) help.

Asked by Maddyjames 1 seachtain ó shin

mic and speakers stopped working

As of Wednesday afternoon my internal/system mic and speakers are no longer working with FireFox. Geek Squad says it's a problem with FireFox. I'm running Win11 on a Dell… (tuilleadh eolais)

As of Wednesday afternoon my internal/system mic and speakers are no longer working with FireFox. Geek Squad says it's a problem with FireFox. I'm running Win11 on a Dell laptop that's about a year old. Firefox is up to date, and Windows should be as well.

Asked by cs.edwards 4 lá ó shin

Malvertising Notification after FF update

Hi Firefox. I have been using Firefox since the 90's. I love the feature that you can save a url complete with that website name, icon, and colors. My desktop is very col… (tuilleadh eolais)

Hi Firefox. I have been using Firefox since the 90's. I love the feature that you can save a url complete with that website name, icon, and colors. My desktop is very colorful. I just did an update on Firefox in the last two days. Lets just call it the last update. After the last update an hour ago I just received a notification that Malwarebytes blocked what the call Malvertising. As I said, I have been using Firefox since the 90's as my default browser and I have never seen this before on any browser. There were an few short periods in the last few months when Firefox would just lock up my pc, and I switched browsers to Chrome. But as soon as you corrected the issue, I switched back to Firefox. I got to admit that this Malvertising notification has disturbed me a little. I have Edge, Chrome, and Opera browsers installed as well but I like you the best. Please explain to my why I got this notification from Malwarebytes. BTY, Malwarebytes found a keylogger in my PC that Eset, and Windows Defender scans did not find. So, I am a fan of Malwarebytes as well. I downloaded the Malwarebytes notification of the Malvertising Notification into .txt format, but the button below this says images. If I can send it, and you want it, just let me know.

Asked by TedN91740 3 lá ó shin

Spell Check on Copilot website text field is not automatically working

The Copilot website text field is the only text field I have encouraged where typing text does not get automatically underlined for spelling mistakes. I have the box tick… (tuilleadh eolais)

The Copilot website text field is the only text field I have encouraged where typing text does not get automatically underlined for spelling mistakes. I have the box ticked for 'Check your spelling as you type' in the general settings, and I have tried changing the about:config layout.spellcheckDefault value to 2. Nothing has worked.

The spell checking feature for the Copilot website text field can be enabled, but you have to manually enable it each time by right clicking the text field and making sure "Check Spelling" is ticked. It is quite annoying.

The "Check Spelling" setting on every other text field from every other website like this very text field I'm typing into right here right now for this firefox support forum, has the  "Check Spelling" setting ticked by default.  

Anybody else experiencing this issue?

Asked by TheThingKing 3 lá ó shin