Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist

Firefox won't open

Firefox stopped working. If you open task manager, it shows there but you can't end the process. If you try to open it again, it just shows it's open again. I've tried al… (tuilleadh eolais)

Firefox stopped working. If you open task manager, it shows there but you can't end the process. If you try to open it again, it just shows it's open again. I've tried all the troubleshooting steps and nothing works. I uninstalled it and reinstalled it but the problem is still there. I have found that I can open it if I run my laptop in safe mode with network, but it won't run in normal mode. I have a new laptop and want to move all my Firefox data there. But if it won't open, I can't move it.

Asked by billycarr80 14 uair ó shin

Last reply by Terry 2 uair ó shin

Firefox crashing with message that it crashed do you want to refresh?

bold textFrefox crashes all the time. It will only stay on for a minute or less. Here at the crash reports: bp-16364c4a-bb88-4485-844d-4c9df0220518 5/18/2022, 3:42 PM … (tuilleadh eolais)

bold textFrefox crashes all the time. It will only stay on for a minute or less. Here at the crash reports:

bp-16364c4a-bb88-4485-844d-4c9df0220518 5/18/2022, 3:42 PM View bp-130cc286-180e-47cc-aadf-bd0c90220520 5/20/2022, 11:45 AM View bp-613e1b08-4864-4be4-af7b-152870220520 5/20/2022, 11:45 AM View bp-eb5ae08e-e8a9-4a7c-bdbc-50d620220520 5/20/2022, 11:45 AM View bp-968e71e5-246d-4620-a1d8-14d740220520 5/20/2022, 11:45 AM View bp-0991490c-58e7-4d1a-b394-9da250220520 5/20/2022, 11:45 AM View bp-cd1748ad-55e5-4ffb-a4d9-ab1bb0220520 5/20/2022, 11:45 AM View

Asked by allenshe 15 uair ó shin

Last reply by cor-el 10 n-uaire ó shin

Possible IPC memory leak - how to pinpoint the culprit?

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up… (tuilleadh eolais)

Hey there, I'm having trouble with Firefox. Something inside Firefox is eating up my RAM and CPU. Usually I recognize the problem happening because my laptop fans ramp up. The problem occurs on my laptop as well on my desktop (both on latest stable Firefox[Build ID: 20220513165813] and Windows 11). The workaround is to kill the Firefox subprocess which is using most of the CPU and RAM. Then everything is back to normal for some time, until Firefox starts messing with me again.

While trying to pinpoint the problem I'm stuck. I can't find a culprit other than the fact it has something to do with Firefox. Clean reinstalling did not help. The Firefox Task Manager doesn't know anything about huge amounts of RAM being taken. I searched for solutions on the net and the about:memory indicates the problem is some IPC related stuff:

 {
  "process": "Main Process (pid 12648)",
  "path": "queued-ipc-messages/content-parent(Browser, pid=9612, open channel, 0x22e4b33fc30, refcnt=38)",
  "kind": 2,
  "units": 1,
  "amount": 0,
  "description": "The number of unset IPC messages held in this ContentParent's channel.  A large value here might indicate that we're leaking messages.  Similarly, a ContentParent object for a process that's no longer running could indicate that we're leaking ContentParents."
 }

The bug reporting guidelines(https://bugzilla.mozilla.org/page.cgi?id=bug-writing.html) are encouraging me to attach steps to reproduce and try the steps listed on https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-or-cpu-resources . But I've exhausted the steps there (Except for upgrading the PC / RAM).

Especially on the go this Firefox-RAM-Party takes quite some battery and right now while writing this Firefox has >100GB virtual RAM reserved for some IPC messages, I personally think this is too much. So I'd like to file a report, but without steps to reproduce I'm afraid the developers are going to say 'well, that's something we are not able to diagnose', because I am unable to explain how to reproduce it. It just happens from time to time.

The anonymized about:memory report: https://bin.disroot.org/?2ba01ef78154cce4#8PLVqLTd9qgaRn2QVX2P17hkbHQyrTDuVAwoykj2cBxg

I left Firefox running like this for about half an hour and at 138GB reserved RAM Windows slaughtered my Firefox. The resulting crash report: https://bin.disroot.org/?0bc57492585dde4b#5YtbWgXcbZSkWYmg2CGkVn9iiipYwfYbxUfCLhmMJh7d

Do you have a clue where I might find out who sends those IPC messages, and therefore who is responsible for this?

Asked by Sewana 16 uair ó shin

Last reply by Dropa 15 uair ó shin

emails not sending

Sending of message failed. Unable to authenticate to Outgoing server (SMTP) smtp.kingharald.co.uk. Please check password and verify the Authentication method in Account … (tuilleadh eolais)

Sending of message failed. Unable to authenticate to Outgoing server (SMTP) smtp.kingharald.co.uk. Please check password and verify the Authentication method in Account settings/Outgoing server (SMTP). Emails work ok for a while, then I get a few days of this error message and then it seems to fix itself. It's not working just now. How do I fix this?

Asked by jean72 20 uair ó shin

Last reply by Dropa 17 uair ó shin

crashing all the time as well as tab crashed

My Firefox keeps crashing. also I get this message often "Gah. Your Tab has just crashed". I uninstalled and reinstalled multiple times. I did a clean uninstall. I de… (tuilleadh eolais)

My Firefox keeps crashing. also I get this message often "Gah. Your Tab has just crashed". I uninstalled and reinstalled multiple times. I did a clean uninstall. I deleted all Firefox folders in Program manager and used account hidden files. Then reinstalled and it still crashed repeatedly.

Asked by allenshe 2 lá ó shin

Last reply by FredMcD 1 lá ó shin

Google searches are freezing firefox

Google searches are occasionally freezing up Firefox and not processing. I'll type in my search, push enter and suddenly my entire desktop will hang, mouse will move slow… (tuilleadh eolais)

Google searches are occasionally freezing up Firefox and not processing. I'll type in my search, push enter and suddenly my entire desktop will hang, mouse will move slowly and jerk around before regaining full control. Once control is regained, Firefox will no longer respond and must be force closed and relaunched.

It's getting exhausting to the point I've used Edge for searches just to not be bothered.

Let me know what information I can provide to make diagnosis easier. I understand intermittent issues are rough to troubleshoot.

Asked by niagra127 4 lá ó shin

Last reply by Terry 1 lá ó shin

firefox continues to run and hold on to all memory after exiting application

Hours after exiting firefox, the application continues to run processes and hold on to the memory it was using when I exited the application. The only way to free the me… (tuilleadh eolais)

Hours after exiting firefox, the application continues to run processes and hold on to the memory it was using when I exited the application. The only way to free the memory is to key the processes via Task Manager

Asked by p29436 2 lá ó shin

Last reply by Terry 1 lá ó shin

Firefox takes an eternity to begin to load web pages on startup

I am fed up with this problem enough that I had to come here to complain and hopefully find out what the issue is. Every time I start Firefox, it will spend five minutes … (tuilleadh eolais)

I am fed up with this problem enough that I had to come here to complain and hopefully find out what the issue is. Every time I start Firefox, it will spend five minutes or longer before it starts to load a web page! All I will see is blank white tabs with the hourglass icon until at some point many minutes later it decides to begin loading the pages.

I've tried different connection settings (No Proxy, System Settings, Auto-Detect, etc.) and that doesn't do jack. Neither does flushing my DNS, or trying to go to a site I've never visited.

Just now, as I was sitting here waiting for the effing browser to detect the connection, I even tried unplugging my Ethernet cable and it didn't realize there was no connection available for several minutes! This is extremely annoying.

I'm using Firefox 100.0.1 on Windows 7, but I've been dealing with issue for several releases, I want to say since at least pre-FF95. I have VPNs installed and their service processes run in the background but I don't use them. Also they don't affect the connectivity of anything else.

Asked by spcnmtry 1 lá ó shin

Last reply by FredMcD 1 lá ó shin

Updates

My pc must have updated recently and now I can't get my game to load. I also have been getting notifications that many of my accounts don't recognize my computer anymore.… (tuilleadh eolais)

My pc must have updated recently and now I can't get my game to load. I also have been getting notifications that many of my accounts don't recognize my computer anymore. What happened?

Asked by dprodarte 1 lá ó shin

Last reply by Dropa 1 lá ó shin

Google Products

Lately, there are times when I try to use Google Products like Maps and nothing happens. I'll type a key word to do a search or type google maps in the Firefox search ba… (tuilleadh eolais)

Lately, there are times when I try to use Google Products like Maps and nothing happens. I'll type a key word to do a search or type google maps in the Firefox search bar and there is no response. It's not a Google issue as the products will work if I switch browsers. It doesn't happen all the time but has been happening more frequently lately. When it does, I always check to make sure Firefox is up to date. Any suggestions? Thanks.

Asked by tgditmer1 1 lá ó shin

Last reply by cor-el 1 lá ó shin

Unable to play Twitter/Reddit/Facebook Video and GIFs on Firefox 99.0.1 (64-bit)

I have fedora 36 Linux on my laptop and I have installed Firefox from the software store. The version in Help>About>About Firefox shows 99.0.1 (64-bit). I am able t… (tuilleadh eolais)

I have fedora 36 Linux on my laptop and I have installed Firefox from the software store. The version in Help>About>About Firefox shows 99.0.1 (64-bit).

I am able to play videos on Youtube but no video or GIF is playing on Twitter/Reddit/Facebook.

I have installed media codecs as per this fedora help

My autoplay setting look like as per the attached image. I do not have any extensions except Bitwarden on Firefox.

I also tried playing videos on Firefox 100 by downloading it directly from firefox website but faced the same issue.

Asked by Bhanu Magotra 2 lá ó shin

Last reply by cor-el 1 lá ó shin

Videos will play the audio content but no video in both Facebook and Youtube

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playin… (tuilleadh eolais)

Since the last update videos will no longer play correctly. The video starts and I can hear the audio but I see no video. The content is there. If I hover over the playing time bar at the bottom of the video I can see stills of what would be that part of the video but no video as it plays. Same thing happens in You tube.

Asked by karenap54 1 lá ó shin

Last reply by cor-el 1 lá ó shin

Getting access denied, looks like website is perceiving me as someone suspicious.

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I wen… (tuilleadh eolais)

I tried to log in to my bank and it says "access denied." I may have changed a setting or something on Firefox or my VPN. I'm confused, am not very computer savvy. I went to Apple store last weekend for phone and they said I should use Safari for info security, so I made that default on my Mac Mini (where I'm writing now) for a couple days, but then got blocked from a website where I plan to apply for a job, so I went back to Firefox, after I read articles saying that Firefox is more secure. I am using a VPN, so is that part of the problem ? (shouldn't be, because I have had that for a year or so). I don't know what to do, and it is after 12:45 am now, and I have to go to bed, have to get up for work in 6 hours. I hope someone has some help for me when I log in tomorrow. I hope that I have not been hacked. Thanks for reading!

Asked by brianarc1 2 lá ó shin

Last reply by cor-el 1 lá ó shin

Choppy video in Firefox, unlike Chrome

Video, including TV-channels is always choppy in Firefox due to disk swapping. I have just refreshed the browser and it did not help to any extent. However, if I open the… (tuilleadh eolais)

Video, including TV-channels is always choppy in Firefox due to disk swapping. I have just refreshed the browser and it did not help to any extent.

However, if I open the same video in Chrome, it is smooth, always (!) And I do not close Firefox - it is still running in parallel to Google's browser, increasing swapping needs of the system (but it is not a problem for Chrome at all).

Please let me know what I can try here. The problem is probably in the method of data caching on disk in Firefox.

Thank you!

Asked by DVS75 2 lá ó shin

Last reply by Dropa 2 lá ó shin

firefox error message:: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. :: I have used the task manager to end it ; I have deleted it and re downloaded it; what shall I do next?

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. what is the fix for this ; I have closed it with task mana… (tuilleadh eolais)

Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window.

what is the fix for this ; I have closed it with task manager. I have deleted it and reinstalled it. same error message. what shall I do next?

Asked by Gilead 2 lá ó shin

Last reply by FredMcD 2 lá ó shin

Firefox "hangs" (freezes)

In the past week or so, Firefox has unexpectedly "frozen" and does not respond. I have not loaded any new programs during this period. The only way I can get Firefox to… (tuilleadh eolais)

In the past week or so, Firefox has unexpectedly "frozen" and does not respond. I have not loaded any new programs during this period. The only way I can get Firefox to run is to end all the Firefox processes in Task Manager and restart it. I also noticed that there are usually 9 firefox processes running in Task Manager.

Asked by jathom1 2 lá ó shin

Last reply by FredMcD 2 lá ó shin

Firefox on my Windows 11 computer does not display graphic elements correctly.

Is this a Firefox problem or a computer problem? In Firefox, but not in Edge or Chrome, the shaded boxes enclosing text or delineating the page (on any web page, or in a… (tuilleadh eolais)

Is this a Firefox problem or a computer problem?

In Firefox, but not in Edge or Chrome, the shaded boxes enclosing text or delineating the page (on any web page, or in a PDF viewed in the browser) are missing.

In Gmail, for example, all the navigation elements above the list of emails are invisible, e.g. the little box and caption for selecting all the emails on the page, or for refreshing the page; and further, if all the emails are selected, the boxes for: Archive, Report Spam, Delete, Mark As Read, Snooze, Add To Tasks, Move to Inbox, More ... are invisible.

At WashingtonPost.com, for example, the banner ads that automatically display at the top of the home page, and at intervals throughout the page, and the shading around headlines on other pages, do not appear.

Asked by humanrightsproject 3 lá ó shin

Last reply by FredMcD 2 lá ó shin

Firefox is asking password to show HTML source and shows old cached content.

Recently I have noticed that when I want to display HTML source of the page Firefox asks me to log to the site once again. WHY? I am already logged in. The page is alrea… (tuilleadh eolais)

Recently I have noticed that when I want to display HTML source of the page Firefox asks me to log to the site once again. WHY? I am already logged in. The page is already loaded and displayed. So why it needs my password again?????

In some cases the page is actually loaded once again which can result in different content being displayed as "a page" and different as "a source" (if there is a dynamic insertion on the page changed on every get). But sometimes it shows old, cached source while the rendered page is already changed. I know that I can see actual content by using the Inspector but "show the source" function was more convenient. Now I can not believe that the "source" shown is a source of the actual "page" Such misfeatures make the function totally useless.

Firefox version 91.8.0esr for Debian.

Asked by jurkomp 2 lá ó shin

Last reply by cor-el 2 lá ó shin

Only Firefox browser won't play sounds

Only Firefox Browser 100.0.1 (64-bit) and (32-bit) won't respond to HTML <audio> Tag in a webpage. I have 4 computers (tower, laptops and tablet) using Windows 7 o… (tuilleadh eolais)

Only Firefox Browser 100.0.1 (64-bit) and (32-bit) won't respond to HTML <audio> Tag in a webpage. I have 4 computers (tower, laptops and tablet) using Windows 7 or Windows 10 though Firefox won't play <audio> tag sounds on any of them. All computers are also running Chrome (Version 101.0.4951.67 (Official Build) (64-bit)) and Internet Explorer (Ver: 20H2 OS Build 19042.1706) and those browsers play the <audio> Tag just fine. Note: videos from YouTube play video & audio as well as .mp3 files just fine in Firefox. Volume Mixer for Firefox is set to 50%, no mute. All other applications in Volume Mixer are set the same. I also deleted browsing history, cookies, Cash, Forms, Offline website data & search history as well as Site settings. Range to clear 'Today'. And, Firefox still won't respond to the <audio> tag. Also, restarted the computer and uninstalled Firefox and re-installed it, no change. w3schools.com indicates Firefox first supported the <audio> tag in version 3.5. Coding on webpage is: (javascript) $document.onkeyup(function(i){if(i.keyCode==37){document.getElementById('audio').play();}else{if (e.keyCode == 39){document.getElementById('audio').play();}}}) HTML coding is: <audio id="audio" controls style="display:none"> <source src="https://www.b*******.mp3" type="audio/mpeg"> Your browser does not support the audio element.</audio>. I also tried including <code>audio</code> element. just before the </audio> closing tag though no change. Thoughts?

Asked by ramled.l951413 3 lá ó shin

Last reply by jscher2000 - Support Volunteer 2 lá ó shin