Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist

i followed you instructions to generate a new recovery before changing my password...so as not to lose my data....so now i dont have a recovery key and i cant create one because its asking me for my password???

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions..… (tuilleadh eolais)

I need to create a new recovery key and i should be able to but even though i am sighed in its asking me for my password which i have forgotten....wow nice instructions....i did exactly what I was instructed to...... to create a new recovery key.....but apparently even though i am sighed in i need to have my password to generate a new recovery key....would have been nice to know that first.....now i cant generate a new password without losing my data because i dont have a recovery key???? can anybody help me

Asked by mlamond 2 mhí ó shin

Last reply by cor-el 2 mhí ó shin

Firefox stops responding

Since the last FF update I've been having issues with the browser locking up and not responding. Last time it did this I opened the windows task manager and found 11 FF e… (tuilleadh eolais)

Since the last FF update I've been having issues with the browser locking up and not responding. Last time it did this I opened the windows task manager and found 11 FF exes running when I only had 1 tab open and all them were using excessive amounts of RAM. I shut down 7 of the before the browser closed on the 8th one. Why is this happening and how can I stop it?

Asked by davesr300 2 mhí ó shin

Last reply by Terry 2 mhí ó shin

browser

How do I stop updates browser 102.0.1? You guys are out of control. Every time you update my whole browser experience changes and I have to spend hours returning my custo… (tuilleadh eolais)

How do I stop updates browser 102.0.1? You guys are out of control. Every time you update my whole browser experience changes and I have to spend hours returning my customization's. Do I have to use a different browser? I do not need this I have other things to do.

Asked by rossi.steven 2 mhí ó shin

Last reply by Firefoxuser 2 mhí ó shin

Unable to play video message: No video with supported format and MIME type found.

My daughters school has an on-line web portal and my daughter is unable to watch her school videos via Firefox. We can view them using Chrome & Edge. Please advise.… (tuilleadh eolais)

My daughters school has an on-line web portal and my daughter is unable to watch her school videos via Firefox. We can view them using Chrome & Edge. Please advise. I've watched and attempted to resolve the issue via the most current prescribed fixes on Google / Youtube and none of them have worked. Please advise. I'm running your Window MSIX package / mozilla-MSIX - 1.0 / 102.0.1 (64-bit).

Asked by Joe "Pepe" Miller 2 mhí ó shin

Last reply by jonzn4SUSE 2 mhí ó shin

Mozilla Maintenance Service version issue in Windows Apps & Features (Add/Remove Programs)

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service. In Windows, the Apps & Features (old: Add/Remove Prog… (tuilleadh eolais)

When Mozilla Firefox is installed from the installer, it (optionally?) installs the Mozilla Maintenance Service.

In Windows, the Apps & Features (old: Add/Remove Programs) list adds the Mozilla Maintenance Service in the list of programs it can uninstall. The version number entered here is the version number of the Mozilla Maintenance Service upon installation.

Other methods of updating Firefox may update this service (current release version: 102.0.1.8221) - however, the version number contained within the Windows Apps & Features (old: Add/Remove Programs) list is never updated, and will instead display the original installation's version number.

I'd like to recommend that this be fixed, so that the version displayed in Apps & Features (old: Add/Remove Programs) always displays the current version installed.

(One of those flaky "software updater" utilities pointed this one out to me. "You have an old version of the Mozilla Maintenance Service installed!" yes, if you go by the numbers offered by the Apps & Features list...

Asked by Greg 2 mhí ó shin

Last reply by Dropa 2 mhí ó shin

Exit Full Screen - since the latest update

Since updating, "Exit Full Screen" now causes viewed page to become a narrow sliver at the top of the screen, and the page unusable. I typically drag pictures from my de… (tuilleadh eolais)

Since updating, "Exit Full Screen" now causes viewed page to become a narrow sliver at the top of the screen, and the page unusable. I typically drag pictures from my desktop to Facebook, etc., but can no longer do that. (I know there is another way to access pictures from the desktop, but it is currently unreliable on my machine, which is very slow and wonky right now.) Can I revert to the former function where "Exit Full Screen" just makes the page smaller but still usable?

Asked by mm 2 mhí ó shin

Last reply by cor-el 2 mhí ó shin

Color PDFs viewing as black and white – This is a brand new problem!

I noticed today that all my color PDFs are viewing as black and white. For years they were fine, presenting as color. This is a serious problem, as I am a graphic designe… (tuilleadh eolais)

I noticed today that all my color PDFs are viewing as black and white. For years they were fine, presenting as color. This is a serious problem, as I am a graphic designer and have many PDFs on my portfolio. I am also seeing the same problem with PDFs linked to my clients' sites.

Images on PDFs are still in color. It's the flat color graphics created in InDesign exported to PDF. Oddly enough, gradients (originally created in InDesign as well) are still presenting as color, but only the gradients.

I do not have this problem in Safari, nor in other browsers, but Firefox has been my go-to browser for years. I never had a problem until I noticed today. Firefox updated two days ago. I'm on a Mac and I now have Firefox version 102.01, as it updates automatically.

Thank you for attending to this issue.

Asked by pinkjaykitty 2 mhí ó shin

Last reply by cor-el 2 mhí ó shin

Vision loss due to macular degenration.

I need settings to help read on the web. I have vision loss due to macular degenration. I installed an add-on for contrast but I need more contrast and bold lettering. … (tuilleadh eolais)

I need settings to help read on the web. I have vision loss due to macular degenration. I installed an add-on for contrast but I need more contrast and bold lettering. What suggestions can you offer me? Thank you

Asked by susieswood 2 mhí ó shin

Last reply by Dropa 2 mhí ó shin

Facebook scrolls without control and videos can't show

When using firefox 102.01 20220705093820 on facebook in the new feed suddenly it starts to scroll trough the feed without control. I can't stop it scrolling at that ti… (tuilleadh eolais)

When using firefox 102.01 20220705093820 on facebook in the new feed suddenly it starts to scroll trough the feed without control. I can't stop it scrolling at that time.

I also can't watch some videos in facebook. It says this video can't be played now.

This happens on several computers I have, and it doesn't happen if I use chrome.

Asked by christer14 2 mhí ó shin

Last reply by Terry 2 mhí ó shin

Unable to Open Popup

Hi Mozilla, I am using a Banking website to look at Balances and such. All working OK with Login, View, Edit. When I open a specific window I get a Technical error. Sorr… (tuilleadh eolais)

Hi Mozilla,

I am using a Banking website to look at Balances and such. All working OK with Login, View, Edit. When I open a specific window I get a Technical error.

Sorry! We're unable to find the page you were looking for due to a technical problem

The window is a secondary page that allows me to view, edit my future payments. It was working until about 3 versions of FireFox. The Bank tells me that the problem is not at their end but at mine and they suggest it seems to be a block of the secondary window. I have tried to adjust HTTP and HTTPS all to no effect. Is their some debug log I can send to help with the issue to get a solution?

Regards, Greg.

Asked by GAC 2 mhí ó shin

Last reply by jonzn4SUSE 2 mhí ó shin

When scrolling to the bottom of the Facebook page it jumps up and down from one post to another when I try to read information, making it impossible to use. Other web sites don't act like this.

Does anyone else have this problem and how did you correct it? I did try the Chrome browser and it did not act in a similar way. My Windows 10 is up to date. Thanks. … (tuilleadh eolais)

Does anyone else have this problem and how did you correct it? I did try the Chrome browser and it did not act in a similar way. My Windows 10 is up to date. Thanks.

Asked by rweir6 2 mhí ó shin

Last reply by Terry 2 mhí ó shin

Feature Request: per-case Hardware Acceleration dialog

Many of the websites I use cannot do without Hardware Acceleration, or they will not load. However, there are other websites (such as Twitch, or learning platforms like U… (tuilleadh eolais)

Many of the websites I use cannot do without Hardware Acceleration, or they will not load. However, there are other websites (such as Twitch, or learning platforms like Udemy) that are notorious for not working properly when the option is enabled.

Therefore, I propose a window situated beneath the "Use Hardware Acceleration, when available" option, that allows the settings to be enabled on a per-case basis, adding specific websites to a list.

Asked by RushboardUK 2 mhí ó shin

Last reply by jscher2000 - Support Volunteer 2 mhí ó shin

Activation of Firefox within MS Outlook 2019

Hi ! Who knows, if Firefox can be used as Browser within MS Outlook 2019 on a Windows 10 - System. Firefox is definded as Standard-Browser on my DeskTop and used since ma… (tuilleadh eolais)

Hi ! Who knows, if Firefox can be used as Browser within MS Outlook 2019 on a Windows 10 - System. Firefox is definded as Standard-Browser on my DeskTop and used since many years. After Upgrading of MS-Outlook 2007 to MS-Outlook 2019, the activation of Firefox to display a mail in "Browser Mode" is not possible. Struggled with MS-Support nearly an entire day at the end it was the conclusion, that only Internet Explorer IE will be supported - but you know, already abandoned since June 2022. Therefore I can't accept their statement and I'm in search of a official explanation, that Firfox is not excluded by MS within MS-Outlook. Using Firefox as Standard-Browser with disabled IE, MS-Edge & Chrome, the activation of Firefox during open a mail in browser-mode is leading to loop, in which Firefox is creating a lot of tabs in the background and Firefox-process can be stopped only by Task Manager, it's really a strange behaviour. Does anybody have had the same experience or is knowing about that is welcome to give me a hint ... Thank you in advance. Didi

Asked by diethard.schmid 2 mhí ó shin

Last reply by jscher2000 - Support Volunteer 2 mhí ó shin

My Autofill Passwords appearing on Coworkers Account

Hello, My saved passwords are appearing on my coworker's Firefox Account. We use VDI at work because we frequently change desktop stations. I have also noticed that even … (tuilleadh eolais)

Hello,

My saved passwords are appearing on my coworker's Firefox Account. We use VDI at work because we frequently change desktop stations. I have also noticed that even when I sign out of Firefox all my bookmarks, passwords, etc appear on two of our shared laptops. I am obviously concerned about my security. Please advise!

Asked by nguenkel 2 mhí ó shin

Last reply by jscher2000 - Support Volunteer 2 mhí ó shin

I deleted the account on firefox on my mother's mac and all the files disapeared

My mother recently passed away and I've been using the web browser to check her mail. I decided that I wanted to stop her computer from sending and receiving the emails … (tuilleadh eolais)

My mother recently passed away and I've been using the web browser to check her mail. I decided that I wanted to stop her computer from sending and receiving the emails on her computer and deleted the account thinking that the files would still be there. But alas, they all disappeared even though I didn't click the delete files button. is there anyway to recover them? do I need to set up her account on this computer again for them to reappear. I really hope this is the case, as there was so much information that I needed in those files.

Asked by info7751 2 mhí ó shin

Last reply by jscher2000 - Support Volunteer 2 mhí ó shin