Firefox Community Forum

How can I log into my account when Mozilla has locked it? You list no e-mail address, phone number, I have spent alot of time today trying to unlock my account? Why would I want to donate $ to Mozilla, when the customer service is so poor? My account username is [email address]. This is also my e-mail address. I would like to get my account unlocked so I can sync my passwords.

Thanks,

Joe

Hello! Since the latest update to Firefox (153, I believe) my Firefox has not worked. It starts up perfectly fine, but quickly freezes, becomes non-responsive, and needs to be closed. No matter how many times I attempt to open it, the same thing occurs. There’s been been occasions where it hasn’t frozen immediately so I have been able to turn off hardware acceleration as well as remove my theme and disable all my add-ons/extensions, but this has done nothing. Creating a new profile does not help, nor does trying Safe Mode: the same thing happens no matter what. I tried to reinstall the update, but this also did nothing. I haven’t yet tried to uninstall & reinstall or do a Firefox refresh as those are my last resorts and I won’t do them unless I’m sure they’ll make a difference. I haven’t downloaded any new extensions recently, and this only started happening after the most recent update. I’m not sure what else I can try at this point, and am very frustrated.

How do I turn off the "split view" option... or move it somewhere else?

I get you are trying to add features... but this is one I dont need or want... and its in the place of a feature I ACTUALLY use "open link in new tab".

Very frustrating to try to open a new link only to loose HALF the screen I am currently using and NO WAY to move said tab off.

Unbelievably weird placement of this "feature".

Hello Firefox Support Team,

I would like to ask for assistance regarding my Firefox Account.

My Firefox Account is currently associated with the email address:

Old email: [edited] @mail.ru

Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.

I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:

New email: [edited from community support forum] @gmail.com

I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.

Kind regards,

Aleksey Bondarenko

I have cleared all logins and ALL browser cache and cookies, checked for updated version (running 155.0.1 for Mac OS) and restarted the browser. But still get a BAD REQUEST error when trying to access someone's Calendly page. I can load the main website of Calendly, but it will not load specific person's calendar.

I tested this in Chrome and in Safari and there are no issues loading someone's Calendly page. Here is an example account. https://calendly.com/rickcoughlin

I have also tried this in Private Mode. Can someone help?

For the past two days I haven't been able to get past the recaptcha on several sites (Facebook, Instagram). I have tried all the workarounds other users have provided and what Google has offerd to no avail. I'm also having a difficult time accessing my hotmail acct from Firefox as well. I don't seem to have this issue with either of these problems if I move to a different browser. Firefox has always been my main (and only) browser, yet more and more often I seem to have issues anymore. What the F is going on? Would appreciate any help I can get. Again, I've tried removing Ad Blockers from these sites and even turned off the 'Enhanced Tracking' thing on the address bar; none of this works.

The Cache is never cleared after clearing, there are always about 9,3 MB left. According to my settings there should be 0 MB left. (When I check the Task Manager, Firefox ist always opened up to 10 times.) How can I make sure the Cache is completely cleared? I added Screenshots of both. Thnx for helping...

I.m an 81 year old man , and It is very difficult for me to use the computer, and now you make it more difficult for me with this new addition of Thunderbird that makes it more complicated for me,My question is: can I continue using Firefox with out Thunderbird ( that I don't like it ) ?

Good afternoon, dear Mozilla, I've been using Firefox for 4 years now and I really like this browser. I used your built-in VPN for a long time and it really helped me out because I live in Russia and half the internet is inaccessible without your VPN. I want to inform you that your VPN has stopped working for me. That is, if I turn on the VPN and only then will your built-in VPN work, I ask you to fix it so that the VPN works as well as before. All the best.

I have been using the old firefox profiles system for ages. However, whenever I open my browser (in one of about 5 profiles), I always get this pop-up saying "Say hello to Firefox profiles". It is incredibly annoying and turning me off Firefox completely! Can somebody tell me how to turn this message off? I assume it's in the settings somewhere.