Firefox Community Forum

Hello everyone,

I would like to ask for clarification regarding the distribution of Firefox through third-party packaging methods.

As I understand it, Mozilla's trademarks and branding are protected, and in some cases official permission may be required to distribute Firefox under the Firefox name and branding.

Within the Ubuntu Touch community, there is a method called "Crackle" that can repackage existing applications and make them available as installable "Clickable" packages on the platform. One of the applications that has been repackaged in this way is Firefox.

However, this Firefox package is currently not available in the Ubuntu Touch software store because there is concern that distributing it may require explicit permission from Mozilla.

My question is therefore:

Does a project or community need Mozilla's permission to distribute a repackaged version of Firefox through a software store? If so, what would be the correct process for obtaining such permission? Alternatively, if the software is merely being repackaged to provide an installation method on another platform, without modifying Firefox itself, is additional permission still required?

We would appreciate any clarification regarding Mozilla's policies on redistribution, repackaging, and trademark usage in this context.

Thank you for your time and assistance.

Unless I've simply failed to find to find such a facility, it seems that there are no dedicated channels or topics through which sensible and constructive suggestions can be submitted. Surely, monitoring and sifting through such ideas might yield 'food for thought' among developers, all of which could contribute to improving both the function, performance and appeal of Mozilla products? I'm not even sure whether I'm posting under the most appropriate topic, which perhaps underlines my point!

I need help with an issue and would like guidance on how to resolve it. I can provide relevant details, including what happened, any error messages, what I’ve already tried, and the steps needed to reproduce the problem.

is there any way to contact someone from actual support about reporting/taking down an obvious spam bot account? i have an old post in the connect forum that i can no longer access (my email has changed and it didn't connect to my account for some reason). this bot account is responding to the post with spam messages: user byt434t. looking at their other responses shows nothing but similar spam messages.

i have already reported the messages to moderators but that might be myself (who can no longer control that specific account regardless).

much appreciation for anyone who can rectify this issue.

attached is one of the messages responding to my own (old) user profile that i cannot access.

Hello, i am buy vpn yeasterday, but I from Russia and vpn not workng, can you refund money? Connects but there are errors, maybe Russian government blocking this vpn

I paid for the VPN only to find out it doesn't work with my older MAC, I need a refund but can't open the VPN to ask for the refund! 30 money back guarantee but you have to be able to open the program! This is stupid! You need an easier way to get the refund from the 30 money back guarantee!

Please help.

I paid for a service that I now found is offered by you for fre.e. Why should I continue to support Firefox? What are you doing for me that is supposed to engender loyalty? Are you joining the litany of big companies purporting to be trustworthy and supportive of those of us who don't want to be lied to? Want to earn my trust? Refund my money ... or that trust will be forever destroyed. Please advise when you will refund my money? Thank you. False advertising is not the way to cultivate trust. Years and years, destroyed in a single greedy move. Shame on you.

Until recently we had the use of AI Overview when searching. That has disappeared. How do we turn it on again?

Email address currently is [edited email from community support forum]

I checked and borh of my Lenovo Chromebooks are running the 2026 version. Neither one will allow me to import bookkmarks . Is there a version I need other than the provided by Google?

Show Helpfulness Votes Chart Revision Status S Editor R Comment

Mar 23, 2026, 3:35:34 AM Current M AliceWyman Image:Fx148DataCollection-OptOut, removed pre-fx136 content

Apr 22, 2025, 3:07:10 AM Reviewed M Kunal Anjankar I have made it simpler.

Mar 14, 2025, 2:12:33 AM Approved M AliceWyman Intro and other edits; collapsible markup

Mar 8, 2025, 6:39:29 AM Approved AliceWyman Related content: Mobile link

Mar 7, 2025, 9:31:52 AM Approved AliceWyman updated link to redirected article

Mar 6, 2025, 8:35:52 AM Approved M Mozinet minor edits, including fixes for serial commas (see guidelines)

Mar 5, 2025, 12:29:49 PM Unreviewed AliceWyman TOC; edits due to redirect of Telemetry article (see discussion)

Feb 28, 2025, 11:31:50 AM Approved AliceWyman for fx136 note: DAU (daily active users)

Feb 27, 2025, 6:30:01 AM Approved AliceWyman How to turn off...Desktop {for fx136}

Feb 26, 2025, 4:46:04 AM Approved M Mark Heijl minor edits (added empty lines) and removed defective wikilink (replaced by template at top of article)

Feb 25, 2025, 12:55:09 PM Unreviewed AliceWyman edits for fx135 and below

Feb 25, 2025, 12:45:54 PM Unreviewed AliceWyman URL-> wikilink; Related content; removed unneeded keywords

Feb 25, 2025, 11:22:13 AM Approved M Dayani Lucia G.F. Added keywords

Feb 25, 2025, 10:28:19 AM Approved M Dayani Lucia G.F. Bug 1931072/ Bug 1931077/ Bug 1931075

Dec 13, 2024, 9:58:31 AM Approved Lucas Siebert Adding Bug 1931077/ Bug 1931075 Dec 13, 2024, 9:34:26 AM Approved MT Lucas Siebert Placeholder Bug 1931072

I wanted to get a refund for the VPN I purchased but the instructions provided on your FAQ [ https://support.mozilla.org/en-US/kb/how-do-i-request-refund-mozilla-vpn ] do not work. I have been unable to make a request.

I'm enjoying the daily crossword, although it is heavily regionalis(z)ed towards the US. Most of the world has no knowledge of (or interest in) the NFL/ MBA/ Nascar. Please consider this for your international users. Thanks.

I purchased the Mozilla VPN a week or 2 ago and it seems unfair that now it's free and I wasn't informed that it was going to be free, or else I would have waited and not spent 100$. Am refunds possible?