Default speaker settings do not work correctly in Firefox

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple… (tuilleadh eolais)

Hello. Our organization is experiencing an issue where sound settings are not carrying over correctly to Firefox. Specifically, this is with speaker settings. In multiple calling platforms (tested in Genesys Cloud and Teams), we are not able to adjust the settings for the speaker that audio plays from. We can adjust the default microphone setting, but not the speaker setting. This is only occurring in Firefox (works fine in Edge and Chrome).

Additionally, we've tried adjusting the default audio settings by going to Windows > Sound settings > App volume and device preferences, and changing the settings specifically for Firefox on this page. This does not work. When we check Teams or Genesys Cloud, it seems like Firefox is just picking any default without a rhyme or reason.

Any assistance would be greatly appreciated.

Asked by gbishop61 5 lá ó shin

Last reply by zeroknight 5 lá ó shin

Sudden, aggrevating, issue as of this morning.

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic. How can I get this to stop ? … (tuilleadh eolais)

I keep getting this message every time I try to access a website I haven't accessed for a while : see attached graphic.

How can I get this to stop ?

Asked by MSteve 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Prime Video - Picture-in-Picture subtitles aren't working

When using picture in picture on Prime Video, my subtitles aren't showing up in the window, but instead on the original page, despite prime video being one of the origina… (tuilleadh eolais)

When using picture in picture on Prime Video, my subtitles aren't showing up in the window, but instead on the original page, despite prime video being one of the original supported websites. Any ideas on how to fix?

Asked by Veronica 2 sheachtain ó shin

Last reply by jonzn4SUSE 2 sheachtain ó shin

Since upgrading to MacOS 14.4.1 I can no longer 'post' in ANY facebook 'for sale' groups or even MarketPlace.

I realized since I upgraded my MacMini to 14.4.1 I can no longer 'post' into any of the yard sale/garage sale sites I am on, not even MarketPlace. All I get after a long … (tuilleadh eolais)

I realized since I upgraded my MacMini to 14.4.1 I can no longer 'post' into any of the yard sale/garage sale sites I am on, not even MarketPlace. All I get after a long wait is a 'technical problem' notice. Am I doing something wrong?

Asked by Roland Irish 2 sheachtain ó shin

Last reply by cor-el 2 sheachtain ó shin

Issue with using YouTube on Firefox Ubuntu 22.04

Anyone experiencing issue with YouTube on Firefox - I am not able to select suggestions on YouTube search using up/down arrow keys - On Ubuntu 22.04 - Firefox 124.0.2 … (tuilleadh eolais)

Anyone experiencing issue with YouTube on Firefox - I am not able to select suggestions on YouTube search using up/down arrow keys - On Ubuntu 22.04 - Firefox 124.0.2

Asked by harshakp06 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Tabs not completely shifted over to the left.

Hello Good People, I installed Firefox a few days ago and it was looking good. I don't like that icon in the top-left hand so I right clicked it and removed it. All was … (tuilleadh eolais)

Hello Good People,

I installed Firefox a few days ago and it was looking good. I don't like that icon in the top-left hand so I right clicked it and removed it. All was good. However, today there is a blank black space in the corner as if the icon was back (but without an actual icon). It's only a small thing but it bugs me. I want the tabs to be shifted all the way over to the left like they have been up to today. It's triggering my OCD. Anyway, any advice appreciated.

Best Wishes

Matt Hammond

Asked by m.p.hammond 2 sheachtain ó shin

Last reply by jscher2000 - Support Volunteer 2 sheachtain ó shin

Importing bookmarks from a different moxilla account

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite… (tuilleadh eolais)

Is it possible to import bookmarks for a different Mozilla account. Apparently I have 2 different Mozilla accounts. I had been using (I'll call it account #1) for quite a while, and recently subscribed to Mozilla VPN service. When I subscribed i gave it login info for "Account #2". How can I keep the logon info for the VPN, and get my bookmarks imported from the old (routinely used account #1) ? Or, can I change the VPN service to the old account (account #1)? I know how to add another device to the VPN account, but the "accounts" are on the same "device".

Thanks...

Asked by larryag 2 sheachtain ó shin

Last reply by jscher2000 - Support Volunteer 2 sheachtain ó shin

All add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions")

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions"). The extensions are visible… (tuilleadh eolais)

Sometimes all add-ons / extensions break randomly and are disabled (the icon of the extensions is also broken under "Manage Your Extensions").

The extensions are visible under "about:addons", but the slider is turned off and the icon in front of each extension is broken / empty.

It seems that deleting these 2 files- compatibility.ini and extensions.json inside the firefox profile folder, usually fixes the issue. Only these 2 files though, don't delete anything else.

No need to mess around with the ff profiles or anything else, just deleting those 2 files and restarting the firefox usually fixes the issue with the "unregistered" addons.

This thread is for the search function, as I found some VERY old and outdated suggestions for the aforementioned issue using the search function.

I wonder what causes the extensions to "unregister" randomly.

Asked by ff_user 2 sheachtain ó shin

Last reply by jscher2000 - Support Volunteer 2 sheachtain ó shin

Videos automatically play after a short period of time after being paused (Ubuntu 22.04)

When I pause a video (any site) and go to another tab / stay on the site, after a seemingly random amount of time the video starts playing again. I'm using latest Firef… (tuilleadh eolais)

When I pause a video (any site) and go to another tab / stay on the site, after a seemingly random amount of time the video starts playing again.

I'm using latest Firefox on Ubuntu 22.04 (snap).

I've tried (didn't work):

  • Disabling media hardware controls through about:config
  • Disabling autoplay through about:config

Asked by Pawel Len 2 sheachtain ó shin

Last reply by cor-el 2 sheachtain ó shin

Firefox / Windows 10 Constant Need to Refresh

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any… (tuilleadh eolais)

Almost every time that I open a new session of Firefox I get a message that there is a problem and it needs a refresh, which removes the extension I use all the time. Any ideas why this keeps happening over and over and what I might to resolve the problem?

Asked by irisheddie 2 sheachtain ó shin

Last reply by cor-el 2 sheachtain ó shin

sometimes google won't open

In windows 10, unrepeatably, firefox won't open google so I immediately open it in a new tab and it works. This happens randomly so I can't do any tests to find out if it… (tuilleadh eolais)

In windows 10, unrepeatably, firefox won't open google so I immediately open it in a new tab and it works. This happens randomly so I can't do any tests to find out if it is an extension or hardware acceleration that is the problem.

Asked by jvvlog 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Repeated Installation Requests

Hello, I've installed Firefox twice in the last couple of days (Windows 10 - I think) and I continue to receive messages that say I need to install the latest version. … (tuilleadh eolais)

Hello, I've installed Firefox twice in the last couple of days (Windows 10 - I think) and I continue to receive messages that say I need to install the latest version.

Do you issue updates daily, or is there something wrong with my Firefox installation or is it something else?

Thank you.

Asked by Jerry Wiener 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin

Youtube only shows White Screen.. no video plays

Firefox works great on every other video site. But Youtube will not show or play video. I have refreshed Firefox, disabled add on. Restarted my computer, tested all hardw… (tuilleadh eolais)

Firefox works great on every other video site. But Youtube will not show or play video. I have refreshed Firefox, disabled add on. Restarted my computer, tested all hardware. No Bueno...

Asked by valkerie33 2 sheachtain ó shin

Last reply by zeroknight 2 sheachtain ó shin