Firefox Community Forum

Hi, My operating system is Windows 11 and I have Mozilla version 138.0.1 (64-bit version) installed. I have a Mozilla account with you. I have the settings / privacy and security set so that Mozilla does not delete my cookies when I close the browser and also so that it does not delete my browsing history and site settings. The whole problem is that when I turn off my computer or simply restart it, after turning it on again, the Mozilla browser acts as if I installed it for the first time. I lose all cookies and browsing history and it logs me out of my Mozilla account, logs me out of my Google account, etc. I have been struggling with this for two days how to set it up, but I cannot get it to a state where I do not have to log in to my Mozilla account when I turn on the computer again and the cookies and browsing history are not deleted. I do not know if the Windows 11 system or the Mozilla browser deletes cookies when restarting my PC. Please let me know how to fix this problem. I also solved this problem with my IT programmer, but he couldn't set it up correctly either and together we came to the conclusion that it must be some kind of bug in the Windows update or in the Mozilla update. I would be very happy if you could help me. I have an old computer at work that still has Windows 7 and I also have Mozilla installed and everything works fine there. I turn on the PC and then Mozilla and all my accounts stay logged in and my entire browsing history is saved and I can continue working.

It's slowly dawning on me that this might be an unfixable problem, but I'll ask anyway.

When I updated my Macbook this morning, Firefox updated as well, and when I opened it, all my bookmarks, history, passwords, and extensions were missing. My Mozilla account was signed out, so I signed in, but since my password was only saved on Firefox, I had to reset it... I think this may have deleted my data permanently.

Weirdly, a similar thing happened to me with a recent previous update where all my bookmarks vanished. I tried to follow the guide to restore bookmarks, which didn't work, but when I quit and restarted Firefox they came back anyway so I didn't think too much about it.

It's definitely my fault for panicking and resetting my account password without reading the consequences too carefully, but I don't understand why these updates sign you out of the browser in the first place. I'm not the most tech savvy person in the world and it wasn't like they were warning before the update to make sure all my data was backed up... they just sprung it on me at 7 on a Saturday morning. Sorry for complaining. If anybody has any idea how to fix this, I'll be eternally grateful.

Hi

Now I've singed in my Firefox account on my Laptop after it was completely reset. After syncing data from my account there is nothing at all in history, bookmarks, etc. Could you please assist to recover my data?

I cannot log in to Firefox and get the tabs I had when I logged out. I get a brand new page and can log in as I please, starting with tab 1. I've looked at every possible entry under the 3 ... menu, and ever entry under File. I've restarted the computer, etc.

I commonly keep windows I am using as reference for research I'm doing and don't add every item to a bookmark until I've conclude which I should keep. This same event happened a year ago and I'm quitting Firefox after close to 30 year of use unless I can recover, and learn what caused this.

It has opened and closed fine literally hundreds of times, now it's as if erased the past but will reopen fine and start over without having to download Firefox again.

I'd rather recover than start over. Help if you can, please.

My husband bought a new computer and signed into Firefox with the wrong email but the right password. Needless to say his decades of info disappeared. I have the recovery key from his old computer, am I guaranteed it will recover his old info? He is so sure it will fail he just wants to return the new machine and struggle with the crappy old one.

I had dozens and dozens of bookmarks saved, which I backed up a few days ago, and saved the .json file to my desktop.

When I went to open them this morning, they were all gone. I imported the file to restore them, but none of my saved bookmarks returned. It seemed to import a state from 2024.

I have scoured these forums and tried everything that was sugggested, even tips from different forums.

Did this happen because I didn't have a Mozilla account (until now)?

Please please help. I don't have any profile data saved on my computer and I need my bookmarks back!

Hi in about 2 years i have firefox account! 2 days ago change my password! then login my profile and deleted my all data i dont know whats happend!!! help me please for recover my data! my data very importent and i needed! can you help me for recovery my data on this account? im sorry for my bad language!

my profile

email: [edited] @gmail.com password: [edited from community support forum]]

thank a lot for help