For the last few days I've experienced this issue on the https://bank.barclays.co.uk/ login page (at its second step, the "PINSentry card reader" option, reached after en… (tuilleadh eolais)
For the last few days I've experienced this issue on the https://bank.barclays.co.uk/ login page (at its second step, the "PINSentry card reader" option, reached after entering basic account details):
- the page is very wide indeed (too wide for the window),
- the graphics are distorted (stretched horizontally), and
- one of the text entry boxes has fallen off the left edge of the window (even though the window's horizontal scrollbar is dragged all the way to the left).
See the attached screen-grab.
I experience this consistently, with Firefox rel 104.0.2 and rel 105.0 (both on Win10).
It happens on my desktop PC and on a laptop (also running Firefox 105.0 on Win10).
It happens in "normal" AND in Firefox's "Troubleshooting" modes.
I have tried using "clear cookies and site data" for "barclays.co.uk", but the problem persists.
One workaround is to do (menu command) "View > Page Style > No Style" (or "View > Enter Reader View)"; the page layout goes squiffy but at least the all the text entry boxes are now accessible. Another workaround is to use MS Edge instead of Firefox (but my preferred browser is Firefox...)
Is this a known issue? Can you suggest a fix?
NB when I do Tools > Page Info, the "General" tab reports "viewport= width= device-width, initial scale= 1". I don't know if that's relevant.
Also on "Tools > Page Info > Media" tab, when I select one of the listed graphic elements, its preview window also renders the graphic stretched. But when I copy that graphic's URL (e.g. "https://bank.barclays.co.uk/authlogin/img/PINsentry_cardreader_card_number.png") and enter that URL into the browser's address bar, then it successfully (and correctly) displays that isolated graphic element, without any stretching.