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Crashing frequently

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long tr… (tuilleadh eolais)

Can someone help me fix recent frequent crashes ? This is just yesterday. I tried troubleshooting mode and it didn't happen there, although I didnt give it a long trial. I deleted all extensions, and I reset Firefox. Any ideas?

bp-78bbf7fb-3f18-46e1-94de-d905c0211101 10/31/21, 9:41 PM View bp-5cb5b831-449e-4322-9a9e-710180211031 10/31/21, 2:25 PM View bp-3ebfce66-105b-4e4b-83ec-7c8ff0211031 10/31/21, 2:25 PM View bp-8bdc92ef-03bf-49ad-945d-5afe50211031 10/31/21, 2:25 PM View bp-45918706-804f-4603-9671-97c4a0211031 10/31/21, 2:25 PM View bp-09f0ab0d-e132-4ada-bb22-7dd640211031 10/31/21, 2:25 PM View bp-8cc2a647-4aac-4b06-8747-a181f0211031 10/31/21, 2:25 PM View bp-07df9cae-d45a-4ce2-944c-c123e0211031 10/31/21, 2:25 PM View bp-9cca543f-1c82-4fe9-979b-56a5f0211031 10/31/21, 2:25 PM View bp-0b0f8e3f-6592-4ea4-9d23-179040211031 10/31/21, 2:25 PM View bp-1175d7ce-ab80-4b6e-8dad-90cc50211031 10/31/21, 2:25 PM View bp-c5f88f0d-0419-44da-b058-fc7580211031 10/31/21, 2:24 PM View bp-73f726b5-cc90-474e-b7ac-e44df0211031 10/31/21, 12:20 AM View bp-deaea811-9e7a-409c-9eda-aa9600211030 10/30/21, 9:51 AM View bp-d045b5e5-b53d-43a7-8e06-1592c0201127

Asked by rsalins 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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Boot up issue

Can you put one of those hourglass "wait" symbols to show on the next update because I never know if Firefox has booted or not and if you hit it again, it corrupts the ne… (tuilleadh eolais)

Can you put one of those hourglass "wait" symbols to show on the next update because I never know if Firefox has booted or not and if you hit it again, it corrupts the next boot and wastes a bunch of time.

Asked by fishn.jim2 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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In my browser is a pic of an ugly man. When you click on him it says Browser is under remote control (reason:De

That ugly man in the browser won't let me enter websites or pages within the website ,like sweepstakes entries on Cabela's website for example. My numbers are [phone numb… (tuilleadh eolais)

That ugly man in the browser won't let me enter websites or pages within the website ,like sweepstakes entries on Cabela's website for example. My numbers are [phone number]. Michael Lodsin When I open Firefox, there are 3 or 4 blue screens pop up to make excutible orders to my computer, I always click them off. but they we not always there. Is someone using my computer from afar, or worse tracking my keystrokes or monitoring me ?

Asked by nocowfarm2001 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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I got an email, is it fake?

email from mozilla@email.mozilla.org text: For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and trac… (tuilleadh eolais)

email from mozilla@email.mozilla.org

text:

For real — it's terrifying how much we don’t know about Facebook. The social media giant has almost 3 billion users (and tracks many more), but this year we've seen yet again how the secretive way it operates is dangerous for all of us.

By keeping us in the dark about how it combats misinformation, who's paying for ads and how social media affects our mental health, Facebook actively stops us seeing when it’s causing harm.

But here’s the thing: we're not going to just accept it.

It's true — Facebook's secrecy puts us all at risk. To keep us safe, we urgently need it to be open and accountable. Chip in now to join the fight, it takes 1 minute:

  • button* Yes, I’ll chip in now

Asked by melissamechael 1 bhliain ó shin

Answered by Bithiah 1 bhliain ó shin

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site gamigo,desert operations keeps trying to connect.My anti virus stops it but i just want them to stop.

Hi.I would like to know how i can stop this site from constantley trying to connect with my P.C.luckeley my firewall stops it but eventully they will succeed.Iplayed it a… (tuilleadh eolais)

Hi.I would like to know how i can stop this site from constantley trying to connect with my P.C.luckeley my firewall stops it but eventully they will succeed.Iplayed it a long time ago.I stopt,deleted my account but they keep attacing several times a day.I,ll be gratefull with any help\advise about this.i tryed acsessing the page sourse and i think i,ve only made it worse.

Asked by scarrleg 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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Completely broken profiles

Hello team, I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig. Up until today, I… (tuilleadh eolais)

Hello team,

I'm not sure what happened, but I was not able to open Firefox after restarting my PC. I currently run Windows 11 on a fully upgraded rig.

Up until today, I have been trouble free. Error 1: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."

I tried several options - and have been googling/trying several steps for a couple of hours (after each step, I restarted the PC):

1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Attempted to use Command Lines to open Firefox https://wiki.mozilla.org/Firefox/CommandLineOptions 3. Opened Profile Manager and attempted to create a new profile - when I did this the new profile would not display in the Profile Manager, but it would display in the Profiles folder under Appdata [I tried this multiple times] 4. Deleted the profiles.ini file

After deleting the .ini file Error 2: "Your Firefox profile cannot be loaded. It may be missing or inaccessible." 1. Uninstalled and then Reinstalled a fresh copy of Mozilla 2. Opened Profile Manager and attempted to create a new profile. After following the Profile Wizard, another error pops up: "An unexpected error has prevented your changes from being saved."

I am completely stumped. I hope you can help, Sean

Asked by sean.oneill.29 1 bhliain ó shin

Answered by cor-el 1 bhliain ó shin

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MP4 files won't work in Firefox

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work i… (tuilleadh eolais)

As the title says, I cannot get MP4 files to play in Firefox, which renders several websites unusable. These sites work in Edge just fine, but I cannot get them to work in my preferred browser. Everything is up to date, and I have all the codecs I could ever need installed, as well as the Windows N Media Feature Pack. The browser has been tested several times in troubleshooting mode, and I've even gone as far as running Windows in safe mode with networking to try to isolate the issue. I cannot get it to work at all. This is the 2nd device I've had this issue on, and it's driving me up a wall.

Any help or advice would be greatly appreciated.

Firefox 103.0 (64-bit) Windows 10 Pro N 21H2 19044.1865

Asked by natas.hastings 1 bhliain ó shin

Answered by jscher2000 - Support Volunteer 1 bhliain ó shin

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php based web site no longer displays correctly in Firefox but is OK in other browsers

I have a home website that was written using php well over 10 years ago. Except for family updates, it has changed little and displayed correctly using firefox and other… (tuilleadh eolais)

I have a home website that was written using php well over 10 years ago. Except for family updates, it has changed little and displayed correctly using firefox and other browsers. Firefox is my preferred browser. A couple of months ago, it stopped displaying correctly in firefox but continues to display correctly w/o issues in Edge, and other browsers.

I note it displays in a basic form in firefox, links to other pages and content are shown and operable, but not displayed (correctly) as it does in Edge and others. I am on the latest version of Win Pro 10.

I posted the problem the end of August and received a number of suggestions. I went through the steps suggested (using troubleshoot amongst other suggestions) and none of the suggestions resolved the issue. My suspicion is that something in a relatively recent update of firefox has issues with my php based code. I do not use a "web tool" but write the source myself. I started writing websites with html decades ago and got the bug to use php years back.

If anyone has the interest (or curiosity) to look at the website in firefox and edge and my source code and see if they see the issue I would be glad provide the link to my website.

Asked by kenw4 1 bhliain ó shin

Answered by jscher2000 - Support Volunteer 1 bhliain ó shin

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Enabling addons on per website basis

Hi, I found some discussion related (https://discourse.mozilla.org/t/disable-add-ons-on-specific-website/33693) but no solution yet. This is imho a big flaw in the priv… (tuilleadh eolais)

Hi,

I found some discussion related (https://discourse.mozilla.org/t/disable-add-ons-on-specific-website/33693) but no solution yet.

This is imho a big flaw in the privacy of users.

There are trivial cases, for example if I use a YouTube downloader plugin, I obviously want it to monitor my browsing ONLY when I'm on youtube.com...

And there are some critical cases: when I browse my web banking, or when I go on some trading website, I don't want my financial operations to be at risk because of an add-on that is very useful everywhere but on those site.

However, I don't want to exclude all the add-ons for those website too, that would be just too much.

I think there's already a coding base in place, since you can disable each add-on when using private windows. This could be enhanced by having a system of whitelist/blacklist instead. And this feature would actually make more sense than using a private window.

Another way would be to have this feature on per container, instead of per website, than would work well too.

People have different activities, and some requires useful plugins, that are very specific. I mean Keepass's add-on (for example) is useful everywhere, but many add-ons are related to one activity at a time.

For example, if I'm a marketer and want to analyze website, I'll use add-ons for having stats on metadata or keywords or even real time reports from Alexa or from AliExpress, etc...

But when I'm reading my email, I'm not happy those add-ons can see my data.

That would be tedious to disable all those plugins every time I change activity, especially since we are productive humans so obviously we need to alternate those activities doing multitask all the time.

And the private window option is not flexible enough for that kind of multitasking, when containers are.

I hope this helps everyone understand clearly why I think my request is not only a real user need, but also currently a flaw in users privacy since most people will not trade the comfort of their add-ons for some privacy concern they don't always understand...

I know this is some kind of feature request more than ask for help, but https://qsurvey.mozilla.com/s3/FirefoxInput/ is out of service so I don't know where to address my concern here.

Thanks for helping me pushing this idea forward.

Asked by Stopi 1 bhliain ó shin

Answered by Paul 1 bhliain ó shin

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deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have a… (tuilleadh eolais)

GOOD DAY MOZILLA FIREFOX SUPPORT HOW ARE YOU.S TODAY I WOULD LIKE YOUR HELP WITH DELETING MY FIREFOX ACCOUNT WITH THE EMAIL ADDRESS [email address] as i no longer have access to it at all

Asked by donovangregg 1 bhliain ó shin

Last reply by Paul 1 bhliain ó shin

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How does Mozilla Support rate Questions?

So far i asked a handful questions here. Some are being replied while others are ignored. How do i get more attention on my questions and how is determined if they are im… (tuilleadh eolais)

So far i asked a handful questions here. Some are being replied while others are ignored. How do i get more attention on my questions and how is determined if they are important or not? support.mozilla.org behaves in a wired way here, it's not like a Forum. Im certain admins have full sight over all topics here while a normal user like me, feels pretty lost.

Why do some questions show the amount of views while others dont? -See attached screenshots https://i.postimg.cc/QtyPZ0Nh/1.png https://i.postimg.cc/q7QSjp9t/2.png

Asked by Firefox_Beginner 1 bhliain ó shin

Answered by Amelia 1 bhliain ó shin

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why did my firefox crash

bp-186b028e-4571-4ea8-8dd6-e13c40211120 bp-b9a18a59-0808-43e2-a103-0c4580211120 bp-88a97ccf-6ac8-4669-9265-a1e3b0211120 bp-1c47ef47-258a-4ad6-92ee-97aee0211120 … (tuilleadh eolais)

bp-186b028e-4571-4ea8-8dd6-e13c40211120

bp-b9a18a59-0808-43e2-a103-0c4580211120

bp-88a97ccf-6ac8-4669-9265-a1e3b0211120

bp-1c47ef47-258a-4ad6-92ee-97aee0211120

bp-8652fdde-3903-4415-8dc8-10cf20211120

bp-13ade298-bb74-45ca-8912-af80c0211120

Asked by 2102395503 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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Unable to login after Firefox updated to 96.0

Hi Team, After updating to Firefox version 96.0, we are unable to login to our application, after pressing login button our login page is getting refreshed. From warning… (tuilleadh eolais)

Hi Team,

After updating to Firefox version 96.0, we are unable to login to our application, after pressing login button our login page is getting refreshed. From warnings it looks like a Cookies issue. As 96 version has SameSite:Lax as default but we are setting SameSite:None; secure; but it is not working.

Kindly help us.

Thanks & Regards

Asked by projecthelpdesk2014 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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Delete Firefox account without email access

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary emai… (tuilleadh eolais)

I'd like to permanently delete an account that was set up on a former employers email address (email which I can no longer access). Unfortunately I have no secondary email address recorded in the account and all the options on my account page require that I authorise any changes from the email account which I can no longer access.

Is it possible to delete the account?

Asked by Paul JCH 1 bhliain ó shin

Answered by Paul 1 bhliain ó shin

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Suspicious domain mozilla-api[.]com

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with of… (tuilleadh eolais)

Can someone confirm if mozilla-api[.]com is an official Mozilla domain? It was registered 7 months ago with Namecheap registrar. I am unable to find any overlap with official Mozilla infrastructure and I suspect this is a malicious domain.

Asked by Work Lappy 1 bhliain ó shin

Answered by Work Lappy 1 bhliain ó shin

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deletion of firefox account with the email address [email address] needed as i have no longer got access to it

GOOD DAY FIREFOX OR MOZILLA SUPPORT I WOULD LIKE YOU.S TO DELETE MY FIREFOX ACCOUNT WITH THE EMAIL ACCOUNT [email address] as i have no longer got access to it

Asked by donovangregg 1 bhliain ó shin

Last reply by Paul 1 bhliain ó shin

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Backup and restore information in profiles

Hi, Happy New Year! Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version. I have a few questions: … (tuilleadh eolais)

Hi, Happy New Year!

Finally I took a deep breath and hoping for no major surprises and bugs, I finally updated Firefox to the latest version.

I have a few questions:

1. As advised, every month I backed up info in the profile, following https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Is there an up-to-date version of these instructions as the prior ones no longer work (menus were changed, Troubleshooting works differently, etc.).

2. Does the "Allow for session" option for cookies work and if so, what does it do?

3. Is there a way to change the way the TABs look now (washed out, white, very hard to see and differentiate, hard to see which one is the one I am looking at). I am wondering what is the perceived benefit of this change. In the old version I had, the tabs very clearly delineated and easy to see.

4. Where can I find a listing of the enhancements and major changes of the versions released since mid year 2021, from an end user perspective?

Thanks.

Asked by Sue 1 bhliain ó shin

Answered by jscher2000 - Support Volunteer 1 bhliain ó shin

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Change to about:config cache directory not saved

I moved my Firefox installation to a new machine. After creating a new profile and moving all my old files Firefox has opened with all of my old info and is operating pr… (tuilleadh eolais)

I moved my Firefox installation to a new machine. After creating a new profile and moving all my old files Firefox has opened with all of my old info and is operating properly.

But when I tried to change the location of the cache file to the correct drive on my new machine the about:config file does not save the new entry. When Firefox is closed and re-opened the new entry has been reset to the old location.

I've tried deleting the browser.cache.disk.parent_directory entry in about:config but when the program is re-opened the entry returns with the old directory shown.

Any advise would be appreciated.

Asked by s_langer 1 bhliain ó shin

Answered by Terry 1 bhliain ó shin