Firefox Community Forum

I use Mozilla Firefox for work. Part of my work requires I use the GlobalProtect VPN client. When I log on to the VPN, everything appears to be fine. The problem arises when I log out of the VPN client, such as needing to switch to a different VPN.

When I log out of the VPN client, Mozilla slows down massively. I get the following errors when trying to access websites.

PR_END_OF_FILE Timeout

I thought it was a DNS issue, but the change I made previously did not prove to be a reliable fix, and I do not actually know the root cause of what is happening. Firefox returns to normal ONLY after a full computer restart. At this point I am considering switching browsers as, despite Firefox's functionality, it is starting to interfere with my work.

I have used other VPNs, such as Fortigate VPN, and not encountered anything like this.

Any advice or guidance would be appreciated.

This issue is happening with every newly installed add-on, but not with add-ons installed on or before Aug 3, 2024. The add-ons are installed via addons.mozilla.org. To rule out the possibility that it's happening only with specific add-ons, I also installed one of the random recommendations on that page, Augmented Steam which has 54,248 users, and it happens with that one as well.

I'll click Enable, but the prompt appears every time I restart Firefox.

What I've tried (with a restart after each attempt):

• Clear the startup cache
• Delete extensions.json
• Delete compatibility.ini
• Via about:config deleted extensions.databaseSchema and extensions.getAddons.databaseSchema
• Excluded Add-ons from syncing

I've noticed the following in extensions.json for each of the recent add-ons after restart:

• syncGUID changes to presumably random new value
• active changes from true to false
• userDisabled changes from false to true
• seen changes from true to false

Hello, I had surgery on my thumb and I'm unable to type, except with one finger on my non-operative hand. I have been using dictation software to dictate everything that I need to type/write, then edit the text, then copy/paste it into the browser page or application that I am working with. This is rather time-consuming. I searched for a speech-to-text add on for Firefox, which is my default browser, but I did not find one. Does one exist? And if so, how good is it?

Thank you!

I've been trying to watch live sports events on SECN+ through my Hulu subscription, but I'm encountering an error message stating, "The media could not be loaded, either because the server or network failed or because the format is not supported." I discovered that Firefox is blocking the stream, while it works perfectly on Chrome. With the college football season and other sports events approaching, I’m concerned that if this issue persists, I may have to stop using Firefox, which I've relied on for over two decades. Please help me fix this issue at your earliest convenience. Thanks.

Frequently, I notice on Youtube the UI just freezes entirely for ~1-5 seconds, usually periodically. I've measured it most recently around every 10 seconds or so (manual stopwatch in another tab, so a little faster or slower possible).

When in this state, I can often notice it frequently: on hovering over buttons the UI does not highlight them, the video controls will not appear, or the page will not fill the screen on resize, can't click into search, etc. Basically just full page freeze except for media playback.

It's disappeared and come back a few times, but tends to be more often there than not. This occurs on every page of Youtube. I've tried disabling basically all my extensions and refreshing the page without any change.

I've also captured a performance profile while I was moving around between buttons and observing the issue, as I assume it might help diagnose: https://share.firefox.dev/3Xqz7co

On using Google search, many times it behaves as if I've done nothing...

Communication between Firefox and their server seems dropped. Press enter/search and... nothing

Or do they* want us to use Chrome?

When I copy something to my clipboard I can paste it into Firefox. Into web pages and also into the URL bar.

But when I copy something in Firefox, it does not go to the clipboard. The clipboard still hast the content which was already there.

Also strange: When I cut text in a textarea, input element or the URL bar, the text is removed. But it is not sent to the clipboard. When I cut and paste, the text I get is what was previously in the clipboard.

What could be the cause? How can I debug this problem?

All of a sudden when I open Firefox a dialogue box from Software Update appears and asks for permission to make changes to my computer-- never happened before. My preferences are set to automatically update and my app list says I have the latest version of Firefox (129.0.1). I've checked Firefox properties and there is nothing selected under compatibility mode (I read on the forum this could cause the pop up). I can’t figure out what changes Firefox’s Software Update wants to make if I already have the latest version (so I always say no). The Firefox update to 129.0.1 was 8/14 but this dialogue box only appeared a few days ago. Is Firefox just not working because it’s not getting the automatic update message sent to maintenance? Do I need to uninstall and reinstall the maintenance program? And if so, how do I do that? (Windows 10)

Hello,

Couple of days ago I could not start up Mozilla Firefox due to a corrupted file. Naturally, I was immediately worried about my bookmarks, extensions, browse history...

In the end I re-installed Mozilla Firefox -without removing my old folders on C-drive and in AppData- and was able to recover my old bookmarks and extensions just fine.

However, for my old browse history I am not so sure. I have not found a way to restore those.

Could someone help?

Thank you in advance!

I just started getting this error:

Secure Connection Failed An error occurred during a connection to www.newsmax.com.

I cannot find how to make this stop. I will get emails from Newsmax about articles and if there is something I want to read I click on the link in the email. I never had a problem with Firefox not opening the link. This just started and I can not get the link to open. I have Newsmax set up as a home setting. However, after I got the Secure Connection Failed error, I could not open the Newsmax web page even if I typed in www.newsmax.com. I am about to uninstall Firefox and use another browser. Can you please tell me how to fix this?

Hi there,

I'm new here so please bear with me if I've posted in the wrong place or have missed something obvious.

I running Windows 10, fully updated, on a laptop. I have been using Firefox browser now for many years, suits my needs and avoid's using Goolges Chrome. My Firefox was updated a in the last few days and it shows as up to date on Version 129.0.1 64bit.

I noticed late last night that when opening a fresh window and enter a search term in either the address bar or the Google search bar, my usual choice of search engine, I hit return and nothing happens. Any text I've input disappears totally. Not at all sure what's going on but have found that if I open a new private window Firefow will act as I'd expect without any issues.

I have two other browsers on my laptop, Edge and also Avast's own offering which both work as expected when I enter a search term. Have never experienced this before with the exception of years ago when malware protection wasn't great. It almost seems as though something is just stopping Firefox from searching anything I enter. I can use the bookmarks just fine and then everything works as usual.

Yesterday I thought that maybe following the new windows culmulative updates I was offered and apparently installed just fine, that I needed to restart which a tried and I thought it had cured the issue. Seems that it hasn't and still having the same issue.

Any idea's or thought's on what the cause of this is?

Firefox Version 129.0.1 64 bit Windows 11. When I am in a New Tab, and I do a search (Google is my search engine) the results do not display. I type in search words, I hit Enter, and the screen does a very quick blip, and then nothing. This is very frustrating. I have wasted too much time trying to figure it out. It does not do it all the time, but most of the time. This started with the latest Firefox update. Is this a Settings issue?

Hi I have a problem opening some pages with new certs. When I try to open them I get this message SEC_ERROR_CERT_NOT_IN_NAME_SPACE In LibreWolf v.115.0.2-2 it works, asks for cert approval and opens without a problem.

For some reason I cannot type anything in Google Docs on the Firefox Desktop Browser. In fact, it seems like the browser doesn't recognize that I'm using Google Docs at all - in my attempts to see what was up I tried to bold a word to see what would happen, but the Ctrl + B shortcut opened the Firefox bookmarks tab instead. This is happening across all my Google Accounts, but only on Firefox and only in Docs - I can edit sheets and forms without issue, I can edit them all on my Android through the google apps, and I can edit them in another browser.

This is an issue that happened suddenly yesterday and I cannot think of anything that's caused it. I double checked that I had editing permissions on these docs, asked the people who owned them to remove me and re-add me but no luck. I have cleared cache and cookies, logged out and back, restarted the browser, and restarted my computer. Though I haven't changed anything with my extensions recently, I tried deactivating and reactivating everything I had. None of this caused any difference and I still cannot edit. I've also tried a user-agent switcher to see if that could help, but no dice. It really does seem like the issue is firefox not recognizing Google Docs is Google Docs and I'm not sure what the fix for that would be. Any advice would be greatly appreciated.

Hello,

I am having a reoccurring problem with the Credit Card auto fill. Until fairly recently, the auto fill feature worked just fine. However, for the past two months, I have been having troubles with it.

Auto fill option show up when a credit card payment form is on the page. I click the card I desire to use (I only have one, so it makes it simple) and no information is populated into the form. I repeat it several times, and nothing happens. I am left having to enter the card info manually.

I know, not a big deal (First world problem), but it is a nuisance for a tool that used to work great.

Just thought you folks would want to know. -Chris