Firefox Community Forum

Since the recent update to Firefox 131, I can no longer use the Billpay option of my TD Bank account. I am able to log into my account without any problems and use all of the options except for Billpay. I want to add that I know I am not alone with this problem as I have seen several others with the same problem but with different banks. It is the Billpay option which no longer works.

As I said, the bank site is fine until I click on "Billpay", Then I get this: begin quote: "Why can't I access Bill Pay?

You might have cookies blocked or cross-site tracking prevented. Depending on what browser you're using, check your settings for these terms:

   Block third party cookies
   Cookie tracking
   Cross-site tracking

Make sure cookies are not blocked and cross-site tracking is enabled. Follow any additional instructions in your browser once you have adjusted these settings.

Copyright © 2024, TD Bank, N. A.. All rights reserved." end quote.

I have disabled uBlock Origin, Enhanced Tracking, tried Private Mode, Troubleshooting Mode to no avail.

I have also cleared cookies & data. This appears specific to v131. Any suggestions??

I currently use firefox 133 (32 bit) on Windows 11. Every time my router resets (either due to power outage or xfinity server outage) firefox fails to connect to multiple websites after internet service resumes, for example, I cant get to twitter.com (x.com) or even the mozilla support page while on firefox. Screenshots of the error and associated stuff are in the attachments. Firefox currently can't even check for updates.

All the webpages that do not work firefox due to the issues highlighted in the screenshots load perfectly fine in other browsers like chrome and edge. These issues in firefox go away after a couple days without any intervention which I explains how I was able to use firefox for these webpages prior to my last network outage and have still not been able to solve this post network-outage issue.

Things I have tried so far: - Disabling proxy in firefox: Did not work so I re-enabled it since that is how it was before the issues happened. - Re-install firefox 133: Downloaded an installer from chrome to do this but this also did not fix the issue. Note that I first downloaded the mini installer which downloads files as part of the installation and that also failed to connect to mozilla. So I downloaded the full installer. - Cleared cookies and data: did not work - DNS over HTTPS: Swicthed it off, did it did not work, so I switched back to the default setting. - Logged in to the router from firefox using the router's IP address: Not sure why I thought this would work but it did not.

Any help would be appreciated to solve this issue once and for all.

Machine: Dell Inspiron 15 5567 CPU: Intel i5-7xxx Op Sys: Ubuntu 24.04.1 Firefox version: Flathub 130.0

For the past 2 weeks Firefox has been repeatedly crashing soon after going on to certain sites or trying to apply my 2FA authenticator add-on.

Suddenly there's a screen shudder and a new window opens, inviting me to submit a crash report. See attached image.

I do not believe that this is down to Ubuntu 24.04 upgrade done at end of August.

But it's enough for me to largely go over to Chromium and Firefox Dev Ed.

If Mozilla don't act on this crashing I can see its market being lost fairly fast.

Today I was no longer able to stream movies on Amazon Prime or Youtube. I watch Amazon movies most nights, watched last night. Tonight I got a message when I tried to continue watching a tv series on Amazon that I've watched for weeks. It said I had to update Firefox and told me how, but when I went thru the process Firefox said it was up to date. On Youtube I got an error msg. 99,999 . What is happening?

the past 4 producers have told me they cant hear me on google video chat (https://meet.google.com/) i'm on firefox. it worked fine forever, then no one could hear me and i reported it a bunch to google and firefox because it was clearly a firefox issue. someone on their end fixed it. it was working for a while. now its back to people not being able to hear me again when its not a me problem. i keep reporting it and its not being fixed. how do i escalate this? why does this keep having every few months?

zero issues on google chrome browser while video chatting. zero issues on zoom. its firefox's google videochat that people cant hear me. feels like a repeat issue of what happened months ago when the issue wasnt with me. please fix this again

I'm having much difficulty in attaching a article I see to Facebook. Its possible the problem may be I'm not using the right instruction on the Firefox options when I right click the article I want to attach to Facebook. Some of those options are, Save link as, Copy link, when I right click for options. Can someone explain what is the right option to use? And, how do I proceed once I choose the correct option to make that attachment to a Facebook message I'm replying to? There are times a picture of the article will attach to the Facebook message, but the text that is associated with the attachment will not appear? Can someone please help? Thank you.

I've asked about this before but got no help Firefox is my browser of choice. Occasionally, I find in necessary to use Chrome.

The vast majority of time, when are both are active at the same time, one or both crash, like today. Firefox closed abruptly, then the crash report appeared. I have the crash report. Chrome froze up, and had to be shut down in Task Manager.

It only occurs in this scenario. Rarely does Firefox crash otherwise.

Can someone please advise where to go to get help?

As of last week, FF works for a few minutes on startup, but then when you open a new tab and try to go to a site you just get the dancing period, nothing opens. Already open tabs with sites generally still work, but sometimes crash the tabs after a bit. We've tried starting without extensions, uninstalling and reinstalling FF, changing the profile, logging in the PC (Win 10, up to date) with a different login, running SFC and DISM on the PC, and just about everything else.

Opening the FF console shows this message when the tab just rocks the period:

WindowsJumpLists: Failed to fetch favicon for https://online.adp.com/signin/v1/?APPID=WFNPortal&productId=80e309c3-7085-bae1-e053-3505430b5495&returnURL=https://workforcenow.adp.com/&callingAppId=WFN&TARGET=-SM-https://workforcenow.adp.com/theme/admin.html NS_ERROR_FAILURE: WindowsJumpLists.sys.mjs:257:29

Edge works perfectly (and unfortunately, I'm having to use Edge to enter this ticket.). Other applications don't have any issues. I'm not having this issue on 2 other similar PCs I have that run FF, only this one.

Any ideas of what might be the issue with FF on this PC? Thanks, Alex

I've noticed since a few upgraded of Firefox tat I am having an issue loading my local uTorrent GUI at: https://192.168.0.xxx:36724/gui/index.html. I am currently using 132.0.2 x64 and it eventually loads after 3-4 minutes. There are absolutely zero add-ons at the moment, and it does not matter if it is a portable version or standard installed version. I do not seem to have this issue while using Firefox (latest) ESR portable version.

Is there something I'm missing here? I am not sure if it is the port that's the issue with Firefox, because I have a local website using port 9090 and 8080 without any issues on loading. Also, it is happening with the nightly version of FF as well. All other browsers load quickly.

Kind regards,

Shedrock

Went into Firefox and got the error message: Platform version 131.03 is not compatible with min version>=131.02 & max version>=131.02 So I'm thinking that the last update caused the error. I did a system restore to a week earlier, and after 5 hours, the computer rebooted to that date. Upon opening Firefox, I found the the notice that the next time Firefox opens, it will update. After closing, and reopening, Firefox updated and displayed the same error message. Nor quite sure what to do, I downloaded Firefox again, and was going to uninstall and reinstall. But as soon as the download finished, it loaded. So now I have the new Firefox without all of my saved bookmarks and passwords. I thought I'd read someplace that that wouldn't happen, and all of my password and bookmark history would transfer to the new Firefox. As if that wasn't enough to ruin my day, I found that the new Firefox isn't working in my wife's account on the same computer. She gets the same error message as I did before the new install. I know, my fault for not backing up the bookmark and password files, but what's my option now?

Firefox is blocked by some websites, saying it is a bot, have you had this happen?

You have been blocked. Why? Something about the behaviour of the browser has caught our attention.

There are various possible explanations for this:

   You are browsing and clicking at a speed much faster than expected of a human being.
   Something is preventing JavaScript from working on your computer.
   There is a robot on the same network (IP XXX.XX.X.XXX) as you.

Having problems accessing the site? ID: 94831524-4e90-ef07-e13c-4a98e17bf644

I'm using Firefox 130.00 on a MacBook Pro (15-inch, mid-2012) running Catalina (10.15.7). It has run flawlessly for years, but suddenly won't open, and only hangs, requiring me to Force Quit. It stopped working on Thursday, 9/12, which, I notice, was the day it was last modified with an automatic upgrade. I have quit and tried restarting multiple times, but am unable to get into it at all and, therefore, cannot access Troubleshooting Mode. I have NOT yet tried deleting it and downloading a fresh copy. I would like, if possible, to retain my open tabs, Bookmarks, and History.

Please advise—and many thanks!

I keep receiving notifications I've already dealt with, specifically from Youtube, as of writing this is the third day I've had to deal with them.

The notifications pop up inconsistently, anywhere from 5 minutes to an hour, but when they do pop up, it's a barrage of every notification I've already read since it began.

This may be an issue with Youtube itself or Windows, I don't know.

What?: Using screensharing option in Google Meets stuns computer. Where?: Version 132.0.2 (64-bit) macOS 15.1 Steps to reproduce: 1. Open Google Meet meeting. 2. Click Share screen. 3. Select "Use operating system settings" - this is the only option available 4. Click Allow. Current behaviour: The screensharing feature stuns the computer, showing the loading mouse cursor for ever. I can't select the screen I want to share. The computer is unusable even after quitting Firefox. The computer should be restarted. Desired behaviour: The screensharing works normally.

Hello,

I submitted my initial request August 17, 2024. 

You responded you were working on the problem. Today, September 13, 2024, the problem remains. My history continues to pile up, and my cookies and cache will not clear.

This is the second time I am clearly stating my request. Please read below.

Thank You, A.B. Brown

Your Mozilla Support request has been updated Yahoo/untitledt9

Mozilla Support From:product-help@firefox.com To:tastethemango Mon, Aug 19 at 8:39 AM

Mozilla

1. 1. - Please type your reply above this line -##

Manu Andino (Mozilla Support)

Aug 19, 2024, 07:39 CST Hi there,

Thanks for your email.

You've reached the Mozilla Support team where we primarily assist with restoring access to Mozilla accounts and subscription services such as Mozilla VPN. If you were trying to ask a question about another product such as the Firefox web browser, you need to continue signing into the forum by following this link: https://support.mozilla.org/questions/new/desktop/form and then clicking the blue "Continue" button. This will allow you to sign in to your Mozilla account which is used to ask the question on the forum.

If you cannot sign into your Mozilla account, let us know and we can help you with that.

We're so sorry for the added inconvenience. We are working to correct this, but sincerely appreciate your patience!

Mozilla Support Team

tastethemango

Aug 17, 2024, 01:00 CST

Hello,

On Wednesday, July 17, 2024, and years prior to this date; in fact since I first got my laptop, I was able to clear my cookies and cache. I would go to my menu, select History and select Clear Recent History. The box to clear my cookies and cache would show, and I would click on Clear. When I would go back to the menu, and select History, it would show Empty.

On Thursday, July 18, 2024, and since, I have not been able to clear my cookies and cache. All the days of entries since July 18. 2024 are piling up.

I certainly do not know what changed. I would appreciate your listing step by step what I need to do to get my cookies and cache to work/clear.

Or, if you can just fix the problem, please. My laptop is Windows 10, and I use Firefox. Thank you.

Regards, A.B. Brown

On Saturday, August 17, 2024 at 01:37:39 AM CDT, Mozilla Support <product-help@firefox.com> wrote:

i host diablo_web_simple on my root running nginx when i use chrome it only loads the chunks of diabdat.mpq once -> then loads them from cache when using firefox it always loads the chunks and doesnt use cache -> this results in slower load and less performance

diabdat.mpq = ~270mb chunksize = between 1-7mb combined chunksize of loading game: ~65mb

i already set in about:config browser.cache.check_doc_frequency 2

i also set headers for caching this file in nginx

nothing works pls help

when doing image search (not by words ) in Yandex or Google the CPU clock is at full throttle (4.51ghz) And the pc starts to heat and slow down. on any other usage the pc is great . 8cores 16threads NVME 3X4 32gb ram gtx 3060 There is no issue on : ungoogled chromium_129.0.6668.100-1.1_windows_x64