Showing questions for topic:

I cannot find the new built-in VPN or any icon to add to my toolbar.

I cannot find the new built-in VPN or any icon to add to my toolbar. It was offered to me after update 150 but it only brought me to the support page on how to add it to … (tuilleadh eolais)

I cannot find the new built-in VPN or any icon to add to my toolbar. It was offered to me after update 150 but it only brought me to the support page on how to add it to toolbar. The icon is not at upper right corner of browser. And I found no way via Customize Toolbar to add the new VPN to toolbar.

Solved 3 178

Auto updated to Firefox 150 yesterday - says it has free VPN, linked to screen to follow prompts to set up, but nothing it says should be there (ff menu icon) is there?

Auto updated to firefox 150 yesterday. What's new screen announced the rollout of the free in browser vpn had reached us (in Canada). Clicked the link to set up, went to … (tuilleadh eolais)

Auto updated to firefox 150 yesterday. What's new screen announced the rollout of the free in browser vpn had reached us (in Canada). Clicked the link to set up, went to screen to follow instructions. There's no vpn icon in the firefox menu bar, no matter what I do. (And I have done everything obvious.) Was the VPN not in the actual update I received or is this some bug/glitch? Thanks.

Solved 4 178

Firefox VPN not turning on

Hello Everyone, I now do have the VPN button on my toolbar but when I click on "Turn On VPN" nothing happens. I am logged in in my Firefox profile through the VPN setting… (tuilleadh eolais)

Hello Everyone,

I now do have the VPN button on my toolbar but when I click on "Turn On VPN" nothing happens. I am logged in in my Firefox profile through the VPN settings under Privacy and Security.

I am on Mac OS 15.7.7, Firefox 151.0.1.

Why am I not able to turn on the VPN?

Thank you.

Solved 9 1 178

Firefox VPN

I just wanted to say thank you so much for adding the new Firefox VPN toggle. I used to use the google one VPN before they shut it down, and some websites I browse have r… (tuilleadh eolais)

I just wanted to say thank you so much for adding the new Firefox VPN toggle. I used to use the google one VPN before they shut it down, and some websites I browse have region specific things I can't use in the US.

Please keep supporting and implementing the Firefox VPN, it greatly improves my experience on Firefox.

Open 1 170

Firefox built-in VPN data usage not showing

Hello. I recently started using the built-in VPN in Firefox. According to the Use built-in VPN in Firefox information page, I should be able to see the data usage in my … (tuilleadh eolais)

Hello. I recently started using the built-in VPN in Firefox.

According to the Use built-in VPN in Firefox information page, I should be able to see the data usage in my Settings. However, when i look there, I can see "Manage websites" block and the "Get more protection" block, but I cannot see the "Monthly Data Limit" indicator that's supposed to sit between them.

I am running Firefox 152.0.4 on Windows 10

Am I looking in the right place for the VPN data usage? Is there another place to find the Data Usage?

Thank you.


References: Please see the attached screen cap, and compare to the image on the help page, https://support.mozilla.org/en-US/kb/built-in-vpn#w_understand-the-50-gb-data-limit

Solved 2 170

get vpn icon

how do do I get the VPN icon back as it does not exist on the toolbar and is not present in the settings for the toolbar ?

Solved 7 169

VPN has never been available

Using version 153 on Windows 11. I have never been able to activate the VPN. I have tried ALL of the suggestions on the support site, permissions, policies, customize too… (tuilleadh eolais)

Using version 153 on Windows 11. I have never been able to activate the VPN. I have tried ALL of the suggestions on the support site, permissions, policies, customize toolbar, etc. There has never been any icon to activate. Obviously, this has been going on for months. Thanks.

Solved 8 158

New built-in VPN not redirecting to chosen country

The new Firefox built-in VPN, rolled out to Australia this week, is not redirecting to the chosen country location. Despite selecting either US or UK in the country lis… (tuilleadh eolais)

The new Firefox built-in VPN, rolled out to Australia this week, is not redirecting to the chosen country location.

Despite selecting either US or UK in the country list, websites are still identifying me as located in Australia.

For example, despite VPN being on and US selected, cunard.com still redirects me to my home location of Australia (see https://www.cunard.com/en-au in address bar). Screenshot attached. Other websites similar.

Solved 5 1 158

I downloaded Firefox today and saw there was a VPN option but it is not working

I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now h… (tuilleadh eolais)

I downloaded Firefox today and saw there was a VPN option but it is not working. It asks me to sign in and per the instructions the clickable icon at the top should now have an option to enable but it just asks me to sign in again. I am from Canada and it says my region is available for this program.

Solved 11 158

I updated firefox to the latest version but there's no built-in VPN

I don't have VPN option in the toolbar settings, there's no settings featuring VPN, I didn't see VPN setup prompt. I have Split View tho. What do I do? Is built-in VPN no… (tuilleadh eolais)

I don't have VPN option in the toolbar settings, there's no settings featuring VPN, I didn't see VPN setup prompt. I have Split View tho. What do I do? Is built-in VPN not available in my country (I'm Russian)?

Open 1 150

How to start the Firefox VPN without the toolbar button

I have Firefox 149 and the new Firefox VPN feature appeared with a VPN toolbar button. I try keeping a very minimalist toolbar, but if I remove the VPN button from the to… (tuilleadh eolais)

I have Firefox 149 and the new Firefox VPN feature appeared with a VPN toolbar button.

I try keeping a very minimalist toolbar, but if I remove the VPN button from the toolbar, then I could not find any menu or setting item to switch the VPN on/off. The VPN section in the Settings only allows feature configuration but not switching the VPN on/off.

Do I miss something obvious, or did the Firefox developer miss something obvious?

Open 1 150

Are "Mozilla VPN" and "Firefox's Built-in VPN" the same program or service?

I have been a subscriber to Firefox for a number of years, while using a different proprietary VPN. I changed my VPN service to Mozilla VPN a few months ago paying a an … (tuilleadh eolais)

I have been a subscriber to Firefox for a number of years, while using a different proprietary VPN. I changed my VPN service to Mozilla VPN a few months ago paying a an additional fee for the service. I learned shortly after that Firefox had a built in VPN and sometimes it appears to me as if that's what I'm using. Question: Is "Firefox built-in VPN"the same program /service as "Mozilla VPN"? Should I in fact have paid an additional subscription fee? If so, I do not seem to have a record of the terms of this fee and how often it must be renewed. Could you please clarify this situation.

Solved 3 148