Firefox Community Forum

Hello, I have payed for Mozilla VPN and I have installed the application on my old PC. I want to install Mozilla VPN to my another more recent PC. I have the last version of Firefox Browser (updated to version 150.0), but i cannot download the VPN, and the free version extension is not available on my browser. Why ? How can I use my VPN subscription on my recent PC ? Thank you for your help.

I've used Mozilla VPN for years. I have the regular paid subscription and it is installed on a Windows 11 PC that has two user accounts (one for Gaming, one for Work). My issue is that when I log off on one user and log on to the other user account, Mozilla VPN requires a fresh installation (as if it's never been installed before). This happens every time I change from one of my user accounts to the other, which during the course of a day I do quite frequently.

To re-cap: the VPN works perfectly on my gaming user account and I have it set to automatically start with windows when I boot up. All is good and it works great. Then when I switch to my Work user account it requires that I reinstall. So I go through the process of reinstalling the software...and it works great...until I switch back to my other account. Then I have to go through exactly the same re-install process.

It never used to be this way. I always used to be able to sign off on one user account and sign in on the other, and the VPN would work fine.

Any help with this would definitely be appreciated.

I've been paying Mozilla for quite some time and have never been able to access it. When signing in it does not accept password that I have written down. When using prompt to change password, I enter email and am told an email with security numbers will be sent within 10 minutes. It never arrives. I look in junk and check filtered mail.

Well I don't have the VIP icon in my top right corner or toolbar and I went to sign into my account and I believe I am'cause it says I can change things but still no VIP icon in my toolbars so how do I use this and how do I get it to turn on how do I get it to do anything

I run Ubuntu Mate. But versions later than 20.04 of Ubuntu Mate do not provide color support for my Samsung CLP-620. And, I can't install your latest MozillaVPN version on 20.04 because it requires libssl.3 (I think that's the designation) which is no longer available for 20.04. So, I am left with the choice of (1) no MozillaVPN but a color printer; or (2) no color printer but MozillaVPN. I have multiple computers so if you can't tell me a way to get both (MozillaVPN and 20.04), I'm stuck with a conundrum and will end up dedicating one expressly for printing when I need color -- what a waste!

Note: I know 20.04 is history but I can live with it if I have to rather than junk a good printer.

I hope you can help.

All the best. Thanks for all you do.

Just updated Firefox desktop (Win 10 with ESU) to 140.10.0ESR and now every site I try to access gives

Secure Connection Failed An error occurred during a connection to www.google.com. PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Sites were all working fine literally right before. No other changes at all. Have restarted a few times. Have disabled antivirus and adblocker extensions. Same problem including at google.com and even firefox. Note on the About Mozilla Firefox window says " Failed to check for updates". Also cannot even use the links there to go to What's new or Firefox help etc. (Gives Secure Connection Failed error). No proxy server. Have tried turning anti virus completely off. Just a combined modem/router -- basically vanilla.

Firefox is my primary browser so this is extremely disruptive. I am using Edge to access sites and post this.. though curiously enough I noticed it gave some error when checking for updates. Do not want to do anything there or will lose complete access.

Any suggestions .. or how to go back to a previous version, if necessary. Need a workable connection to file taxes next week so this is important. Thank you.

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I can't see text using Dark Reader on some sites. How do I make adjustments? I can not see text on certain webpages. What command changes the color or texture of the fonts or texts