Firefox Community Forum

Skip to main content

   Switch language
   Skip to search

Mozilla Support Logo

   Explore Help Articles
   Community Forums
   Ask a Question
   Contribute

   regina amos
   Avatar for Username

   Change Product
   Explore Solutions
   Get Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option. Learn More Firefox logo Firefox Ask your question Illustration of community Our Community is here to help

Kindness is at the heart of our community. Our volunteers are happy to share their time and Firefox knowledge with you.

Learn More Helpful Tip icon Helpful Tip!

Follow through. Sometimes, our volunteers would ask you for more information or to test out certain scenarios. The sooner you can do this, the sooner they would know how to fix it.

Be nice. Our volunteers are Mozilla users just like you, who take the time out of their day to help. Be descriptive. Saying “playing video on YouTube is always choppy” will help us understand the issue better than saying “something is wrong” or “the app is broken”.

   Subject:
   Which topic best describes your question?

How can we help? Add images (optional): Browse...

We've made some educated guesses about your current browser and operating system. Show details » Troubleshooting Information (optional):

   This information gives details about the internal workings of your browser that will help in answering your question.
   Email me when someone answers the thread

Cancel Mozilla

   Report Trademark Abuse
   Source code
   Twitter
   Join our Community
   Explore Help Articles

Firefox

   Download
   Firefox desktop
   Android Browser
   iOS Browser
   Focus Browser

Firefox for Developers

   Developer Edition
   Beta
   Beta for Android
   Nightly
   Nightly for Android

Mozilla Account

   What Is It?
   Reset Password
   Sync Your Data
   Get Help

Language Language

   Twitter(@firefox)
   YouTube (firefoxchannel)
   Instagram (firefox)

Mozilla

   mozilla.org Terms of Service Privacy Cookies Contact 

Visit Mozilla Corporation’s not-for-profit parent, the Mozilla Foundation.

Portions of this content are ©1998–2025 by individual mozilla.org contributors. Content available under a Creative Commons license.

Firefox web browser when utilizing its online advertising is attempting to install malware(addons.browse-privately.net [URL:Malvertising]). [P.S. My antivirus is up-to-date!] My Avast Security software catches and stops it. In addition, whenever I start Firefox the session which was saved from previous use opens along with an additional instance briefly. ???

Hi. Mozilla has been my preferred browser since it first came out and up to 3 days ago my use of it has been awesome. But 3 days ago my location started showing as if I lived in Miami instead of Oakland where I actually live. The "problem" is every time I do a search it gives me responses as if I lived in Miami... and i don't.

At the bottom of the page, it says the responses are due to my IP address, so I contacted my internet provider (Comcast) and they tell me my IP address is identified as Oakland, and told me to look else where.

So I am now looking to you. Do you have any thoughts on what the problem might be?

Thanks for any help you might offer. Be well, Joseph

Some how my info is all gone and nothing works including any of help suggestions.

I don't think this is even firefox it is more like msn. I keep downloading Firefox and it crashes. I don't know how to fix any of this. I can't even get to see how firefox has looked since maybe 2001. My upper toolbar is all different. It is all wrong and I can't find my hundreds of book marks are all gone.

I can see maybe 10 bookmarks but not from firefox.

I posted the following on facebook yesterday, I feel as if something changed in my Firefox settings as this only started about 2 months ago. 2 factor Authentication is shut off in facebook. "Can anyone tell me how to shut this off? Everytime I log onto FB from my computer I get this screen. 2-factor authorization wants to send a code to my cell phone. There's got to be a way to turn it off. I am using Windows 11 pro with Firefox as a browser."

Any thoughts?

I recently had a computer crash - self inflicted - by mistakenly opting for a total reset when I did not understand what this would result in. A friend has helped me get back to being able to use my computer again, but I have lost all my Firefox browser passwords and my Thunderbird email contact list. Would Firefox have kept this information and be able to give me back my passwords somehow. I am a 87 year old Aussie and not a computer nerd !! Cheers Lozza

Just bought a new iMac. Firefox will not run on it. Any attempts to dump and reload have failed. Apparently the software does not ask for permission to access the network. Is this something that will be fixed soon, maybe it's something to do with Apple? Anyway, should I try to download an older version of Firefox? Firefox is my preferred browser. I don't want to be forced to use another.

See subject line !!! Been working for years. I download lots of information every month with no problem. Tried a few "old" solutions from previous posts to no avail. Please fix for next version. Thank you.