Firefox Community Forum

So i reset my pc. And i saved a backup(BU1) of Firefox. But every time I try to restore my original backup(BU1), it keeps showing incorrect password. I know it's not but. I did find a workaround from the support page. I made a new backup(BU2). and took BU2s name and gave it to the original backup(BU1). I then replaced BU2 with BU1 in the new backup folder. But it is still asking me for a password. And from what I've read it should be using BU2s password. its not. what do I do? i can no longer access the original firefox because my windows account has been reset. What's even more annoying? I still have all of my passwords and all of my bank details. Without the back up. Because my phone and computer are synced. So I didn't even need to put a password on my PC backup. But I do need my tab groups. Any help would be much appreciated.

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Why doesn't firefox/mozilla realize senior citizens especially ones who didn't use a computer in their line of work and taught themselves how to use a computer 20 years ago and have bought four dell computers as close to the one they had before to keep from having to learn new things. Some of us have no friends, neighbors or family to help when there is a problem..I can usually figure out how to fix issues I have had with the computer Either the last update or the one before took away the #3 profile I had and left me with no downloads, missing bookmarks and extremely anxious and depressed. My computer is my lifeline because I don't have a working car. I use it to watch YouTube TV, answer questions, order my groceries online and keep me learning about everything that's going on in this world and with my health issues. After a hospitalization three months ago my mind and memory are still not back to where they used to be and with these new updates I'm unable to get my computer back to the way it used to be. Can someone please help this old lady try to fix my lifeline?

I restarted my computer, and when FF loaded all the tabs across the top where weirdly blank. I could see that there were tabs but no info. I restarted FF and then there were no tabs. Then I looked to history to restore previous session, and nothing. I've gone through all the various methods I can find about restoring sessions, and there are no sessions. See attached image. Session restore can not find a previous session. When looking for backup files, and using session scrounger https://www.jeffersonscher.com/ffu/scrounger.html I get a few tabs but nothing from my my most recent browsing. I had 28 tabs open, some in groups, and all of it is gone. I've had issues with losing tabs before but always got it back with the session scrounger, and now I can't find anything. What is going on?

Last upgrade not stable keep loosing history not able to bookmark pages unless I open a new one ? Thank you for any assistance James Monedero mito4@aol.com

latest update "erased" my bookmarks. Ive followed all instructions, no backup file shows when doing Restore directions. Supposed to automatically save last 15 updates but no bookmarks? Where else may it be saved to try manual restore or am I going to have to reenter all I had.

My old login email is no longer accessible, I was able to save a backup from my laptop as it is still logged in with the old email. I have a new computer that I downloaded fire fox onto but when I tried to log in, it sent a pass code to my old address, which I no longer have access to. I was told to delete the fire fox off my new computer and reinstall and sign up with a new ID using my new email address. I tried this but my new computer somehow still sees that I had downloaded fire fox previously and wants me to sign in with my old email. I tried setting up a new profile, but it still wants to log in with my old email.

I've tried to import bookmarks from an export file created on another computer but Firefox says there are no bookmarks in the file -- clearly wrong since I see them and can click on them to go that site in Firefox.

I've also tried to restore them from Old Firefox Data but Firefox won't read those files either.

so firefox was recently updated and I had about 30 or so tabs under different tab groups in two windows. I just did the update, but when it restarted, it only reopened half of the tab groups (one window) but each tab itself was blank and there was no link in the space so there was no way to refresh them. I went to recently closed history but there's nothing there cause the tab groups had been up for a while so they weren't recent. also the new history is really confusing and unclear to navigate. I want all my tabs in the tab groups back, especially because I don't remember what each tab was. please help

Firefox just updated to version 157.0 and now all of my bookmarks are gone. I export my bookmarks but even when I go to Manage my Bookmarks and try to import the file I saved, clicking Browse button doesn't do anything. What happened to my bookmarks?

I Accidentally signed out of my account and then had to change my password, now all old passwords and bookmarks are gone! Help to restore please. Now when I sign in, it's with the new password and I can't access any of my old back-ups.

I had a ten year well organized system of book marks. With latest upgrade they appear to be missing. All i see is gobly gook over how great the new update is, but no bookmarks.

You are a profoundly incompetent company, and I will never use your software again.

I will advise everyone from using it if the topic ever occurs in a discussion.

I'm tempted to say more, but I will not.

I lost some very important, now unrecoverable tabs, because you thought that fixing and updating something that ALREADY WORKS FINE is a great idea.

There are no words that could fix this mess, whether I am to say them or you.

I´m really sorry it had to come to this. I used Firefox for decades. And I think it´s important to have another engine next to google.

But. Firefox consistently loose my opened tabs. I´m not on my desktop just like once per week, and each time I open firefox, it is updated, and clean, and today I can´t open any history. I can probably reopen closed things, but not OPENED while closed last time. This has been really last drop, I´m tired of opening everything again, finding what was there. It was there for a purpose. So. bye bye, and I´ll go download something working ... like brav or duckduckgo. Not happy about this, but I don´t see another choice.

i reset my pc because i had malware on it and when i logged onto firefox with my new reseted pc all my saved passwords/usernames were gone after a certain date is there a way to get back any of these usernames/passwords