Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

Slow loading pages even with a fresh FF install and fresh Profile

Hi, I been having this issues with FF for months now, had to switch to Google Chrome Pages takes a while to load, transferring data, waiting for website, connecting, whil… (tuilleadh eolais)

Hi, I been having this issues with FF for months now, had to switch to Google Chrome

Pages takes a while to load, transferring data, waiting for website, connecting, while in Google Chrome and other browsers it connect to websites and load pages a lot faster

for the past few months that I have had this issues I tried Resting or installing a fresh copy of FireFox (with new profile), tried to run it without any add-ons, reinstalled windows several times (win7, 8.1, and Win 10 Technical preview "all 64bit") and I even bought a new internet router during that time

tried pipelining configuration in "about:config" nothing fixed the issues, and not certain websites but all the websites I visit, and I finally thought about finding help here because I prefer using FireFox, thank you in advance.

Asked by Kpoda9158 6 bliana ó shin

Last reply by Kpoda9158 6 bliana ó shin

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Firefox references a plugin (Macromedia Flash) that does not exist, is outdated, uninstalled, vulnerable; cannot remove entry in Add-ons list.

Windows 7 Pro Firefox 36.0.4 Adobe / Macromedia Flash 16.0.0.235 -> 17.0.0.134 This is a fresh OS install and, apparently, a poorly timed update for Flash that is comp… (tuilleadh eolais)

Windows 7 Pro Firefox 36.0.4 Adobe / Macromedia Flash 16.0.0.235 -> 17.0.0.134

This is a fresh OS install and, apparently, a poorly timed update for Flash that is completely breaking Firefox.

There have been multiple threads regarding duplicate Plug-in entries for Firefox, Flash in particular, and I have attempted all solutions I could come up with via Google searches. Basically, I have completely scoured all traces of Flash files, DLLs, and Registry entries from my computer. It still appears in the Plug-ins, despite Flash no longer being present in any shape or form on this system.

I have uninstalled Flash and Firefox, reinstalled Firefox, and still found the plugin listed.

This is unacceptable. There is no traceback to determine just WHY Firefox still thinks this plugin exists when it does not. At all. I have no idea where else to look, and I am exhausted and frustrated from dealing with this. It's getting to a point where it would be faster and easier just to reinstall Windows 7 from a freshly formatted drive. I'd rather not do that. Help, please.

Asked by wyrenth 6 bliana ó shin

Last reply by FredMcD 6 bliana ó shin

  • Cartlannaithe

Firefox crashes when scolling pages in youtube

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab. It doesn't s… (tuilleadh eolais)

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab. It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened. The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about! Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine. To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases. Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.

Here are some crash reports: bp-6b4c46ed-2f56-4444-97ab-3f0962150321 bp-1ae616b1-a70c-4406-b40f-e94822150321 bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321 bp-1bef437a-5075-448e-9620-c88622150321 bp-4fbdba33-f847-4b22-8983-765122150321 bp-37f62c1a-bd76-425e-a43b-2dc8e2150306


and here is the windows crash report when the whole browser crashes:

Description:

 A problem caused this program to stop interacting with Windows.

Problem signature:

 Problem Event Name:	AppHangXProcB1
 Application Name:	firefox.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f8437a
 Hang Signature:	e5f0
 Hang Type:	134217760
 Waiting on Application Name:	FlashPlayerPlugin_16_0_0_305.exe
 Waiting on Application Version:	16.0.0.305
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Hang Signature 1:	e5f09e41f6195b22923bbdbdf7136114
 Additional Hang Signature 2:	b3f6
 Additional Hang Signature 3:	b3f6d66c873393c06de5fca14a41a5d5
 Additional Hang Signature 4:	e5f0
 Additional Hang Signature 5:	e5f09e41f6195b22923bbdbdf7136114
 Additional Hang Signature 6:	b3f6
 Additional Hang Signature 7:	b3f6d66c873393c06de5fca14a41a5d5

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\WINDOWS\system32\en-GB\erofflps.txt


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f851c0
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	36.0.1.5542
 Fault Module Timestamp:	54f8437e
 Exception Code:	80000003
 Exception Offset:	00001e02
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	a10f
 Additional Information 4:	a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\WINDOWS\system32\en-GB\erofflps.txt


Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	36.0.1.5542
 Application Timestamp:	54f851c0
 Fault Module Name:	mozalloc.dll
 Fault Module Version:	36.0.1.5542
 Fault Module Timestamp:	54f8437e
 Exception Code:	80000003
 Exception Offset:	00001e02
 OS Version:	6.3.9600.2.0.0.768.101
 Locale ID:	2057
 Additional Information 1:	5861
 Additional Information 2:	5861822e1919d7c014bbb064c64908b2
 Additional Information 3:	a10f
 Additional Information 4:	a10ff7d2bb2516fdc753f9c34fc3b069

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:

 C:\WINDOWS\system32\en-GB\erofflps.txt

I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

Asked by virelai 6 bliana ó shin

Last reply by virelai 6 bliana ó shin

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  • Cartlannaithe

Printing, new problem, tiny size, not cured by any steps identified in support.

A new problem a few weeks old. When I print from Firefox, the result is a very tiny image printed at the top part of the page. If I change the settings, it chops each p… (tuilleadh eolais)

A new problem a few weeks old. When I print from Firefox, the result is a very tiny image printed at the top part of the page. If I change the settings, it chops each page up into 4 pages and prints a quarter on each page. I do not have this problem if I print from IE, so not a printer problem. I have been through every single step in the help topic on printing problems and any step suggested in answer to a forum question. No joy.

Asked by Profmu 6 bliana ó shin

Answered by jscher2000 6 bliana ó shin

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  • Cartlannaithe

ssl_error_rx_unknown_record_type

I keep getting this pop up box saying: An error occurred during a connection to support.mozilla.org. SSL received a record with an unknown content type. (Error code: ssl_… (tuilleadh eolais)

I keep getting this pop up box saying:

An error occurred during a connection to support.mozilla.org.

SSL received a record with an unknown content type.

(Error code: ssl_error_rx_unknown_record_type)

Asked by mourningair777 6 bliana ó shin

Answered by mourningair777 6 bliana ó shin

  • Cartlannaithe

trusteer rapport icon has dissappeared since firefox 34.0 update

The green Trusteer Rapport icon has disappeared from my address bar (running Windows 7 Home Premium). Ever since Firefox update v34.0, the icon has disappeared. I uninsta… (tuilleadh eolais)

The green Trusteer Rapport icon has disappeared from my address bar (running Windows 7 Home Premium). Ever since Firefox update v34.0, the icon has disappeared. I uninstalled TR once (with help from their support website), and re-installed it, which made it re-appear, but it's so long winded I don't want to keep having to do that, every time there is a Firefox update. It disappeared again after the next update after v34.0. We are now on FF v36.0.4, and it has never re-appeared. TR is still running in the background, but there is just no icon showing, so I can't add a new website to the security system. I would appreciate any help/advice to solve this problem. Thanks

Asked by Brianrc 6 bliana ó shin

Last reply by Brianrc 6 bliana ó shin

  • Cartlannaithe

Firefox does not let my doTerra office account update. When I log into internet explorer, all is well. So it has to be something with Firefox. Any solutions?

I have a "doTerra Office " account which has always worked well with Firefox until this month. Now, it does not update to the new month. When I got on Internet Explorer… (tuilleadh eolais)

I have a "doTerra Office " account which has always worked well with Firefox until this month. Now, it does not update to the new month. When I got on Internet Explorer, it worked fine....so it must be Firefox. What can I do to fix this?? I need this account to be up to date at all times.

Asked by IrisMcNelly 6 bliana ó shin

Last reply by FredMcD 6 bliana ó shin

  • Cartlannaithe

Youtube page loads but with profile pics (myself and all my subscriptions) blank

My Youtube main page does not load properly. Seems like all profile pics are not loading, inclusive channel backdrops and banners. The videos work fine though, and the sc… (tuilleadh eolais)

My Youtube main page does not load properly. Seems like all profile pics are not loading, inclusive channel backdrops and banners. The videos work fine though, and the screenshot of the videos are ok, just the other pictures on the site are all wonky. What gives?

Asked by ra7v 6 bliana ó shin

Last reply by cor-el 6 bliana ó shin

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  • Cartlannaithe

Why does firefox open a non stop string of tabs when I try to open a PDF?

I don't know if it's a coincidence, but right after I installed the latest version of Adobe flash player, firefox now opens an endless string of new tabs whenever I try t… (tuilleadh eolais)

I don't know if it's a coincidence, but right after I installed the latest version of Adobe flash player, firefox now opens an endless string of new tabs whenever I try to open a PDF. I have to close the whole window and start over.

Help?

machine is an HP Elitebook 8540w. Windows 7 64 bit.

Asked by madmax0617 6 bliana ó shin

Answered by jscher2000 6 bliana ó shin

  • Cartlannaithe

I am unable to sign out of gmail whilst in the Firefox browser. Its ok if I use internet explorer .

I only have this problem in the Firefox browser and it started yesterday. The help button doesn't work either. I've uninstalled and reinstalled Firefox (I'm on Window… (tuilleadh eolais)

I only have this problem in the Firefox browser and it started yesterday. The help button doesn't work either. I've uninstalled and reinstalled Firefox (I'm on Windows 8.1) and its still the same.

At the same time as getting the above problem, when I opened new tabs they all came up with a site adviser warning but I have fixed that through this forum and reset tabs to the default position.

Asked by Opheliax 6 bliana ó shin

Last reply by Opheliax 6 bliana ó shin

  • Cartlannaithe

Restore Last Session Lost - Firefox 36.0.4

Hi and Thanks in Advance. The Issue is Firefox 36.0.4 hung up and stopped working. I had to restart computer to continue. Firefox usually recovers my last session but i… (tuilleadh eolais)

Hi and Thanks in Advance.

The Issue is Firefox 36.0.4 hung up and stopped working. I had to restart computer to continue. Firefox usually recovers my last session but in this instance has not. I've searched this support community and followed others advice to find sessionstore.* files to use them to reopen the last session. I've found numerous sessionstore.* files in a number of different folders and sub-folders but they are all a year or more old. None are from this year even!

Additional facts: WINDOWS VISTA Sp2.

Updated to FIREFOX to Version 36.0.4 a week ago. Experienced a previous crash with Firefox 36.0.4 and my last sessions (some research was months old and not opened in the last browsing session) was recovered.

Firefox is set to "When Firefox Starts Show My Windows and Tabs from Last Time".

I request help to recover the last sessions and these tabs, some of which were not opened for more then a month.

Thx

Asked by MozHaz 6 bliana ó shin

Last reply by MozHaz 6 bliana ó shin

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  • Cartlannaithe

Firefox not updating it self?

The Automatically Install Updates is checked But Firefox is not updating it self, the About Box Says "Firefox is up to date". I have Firefox 36.0.4 Funnelcake January 201… (tuilleadh eolais)

The Automatically Install Updates is checked But Firefox is not updating it self, the About Box Says "Firefox is up to date". I have Firefox 36.0.4 Funnelcake January 2015 mozilla35 - 1.0.

Asked by varuna 6 bliana ó shin

Answered by jscher2000 6 bliana ó shin

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  • Cartlannaithe

Can I delete a profile folder if it is empty?

After updating to FF 36.0.4, I did some routine maintenance; cleared the cache, history and cookies. Went to reboot FF afterward and unfortunately it would not open. I … (tuilleadh eolais)

After updating to FF 36.0.4, I did some routine maintenance; cleared the cache, history and cookies. Went to reboot FF afterward and unfortunately it would not open. I followed the FF support instructions to locate my profile folder, trashed the prefs.js file and rebooted FF, after which time it opened and worked perfectly. During this process I discovered that I have 2 profile folders; one was completely empty but the other has many files in it.

How did I end up with an empty profile folder, and is it okay to delete it? I assume this folder is not necessary, but none of the support articles cover an "empty" profile folder. If it is okay to remove it, do I just move it to the trash, or is there a more complicated means by which to remove an empty profile folder? By complicated, I'm referring to the support article at "https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_removing-a-profile" which had my head spinning and now I'm afraid to do anything. I'm wondering if the empty folder is really empty, or if it just appears to be empty but in reality there are hidden files associated with it that are stored elsewhere on the computer. Good heavens. Thank you.

Asked by youngjane1118 6 bliana ó shin

Answered by user293 6 bliana ó shin

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XML parsing error: not well formed Location:file///c:users/

I have been trying to download tax info from the I.R.S site. When I try to open the downloads I get this error message: XML parsing error: not well formed Location: file/… (tuilleadh eolais)

I have been trying to download tax info from the I.R.S site. When I try to open the downloads I get this error message: XML parsing error: not well formed Location: file///c:/Users/John/Downloads/available Transcripts.xhtml line number 1, Column 9

Asked by 1959whtsx 6 bliana ó shin

Last reply by cor-el 6 bliana ó shin

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  • Cartlannaithe

Since last update 22 Mar, when opening Firefox, message - Script: chrome://sitefinder/content/aff.js line 81> eval:23 and then asks if I want to debug

Am getting constant request about debugging script: see the Script message above. This has only started since the last update of Firefox 22 Mar 2015. What can I do to sto… (tuilleadh eolais)

Am getting constant request about debugging script: see the Script message above. This has only started since the last update of Firefox 22 Mar 2015. What can I do to stop this?

Asked by telliott 6 bliana ó shin

Answered by Yzeo 6 bliana ó shin