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<window id="main-window

Hello everybody, i have just finished a big long windows update and since then i cannot open the firefox browser. Even if i download a new firefox version i cannot open i… (tuilleadh eolais)

Hello everybody, i have just finished a big long windows update and since then i cannot open the firefox browser. Even if i download a new firefox version i cannot open it: In the 2 instances, a window pops up with this message "<window id="main-window". Thank you for your time and your help. Patrick

Asked by Pat777 2 bhliain ó shin

Answered by cor-el 2 bhliain ó shin

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shockwave flash 16.0.0.235 installed, it is a security risk, cannot update it

There is an outdated page on the Adobe Flash web site being blocked by Firefox 35.0.1 on Windows 7. Version 16..0.0.235 of Flash is labeled a security risk, "Always activ… (tuilleadh eolais)

There is an outdated page on the Adobe Flash web site being blocked by Firefox 35.0.1 on Windows 7. Version 16..0.0.235 of Flash is labeled a security risk, "Always activate" is greyed out. I was on the Plugins page, and there I clicked the update now linktext. I was advised that all older versions of Flash in the version 11 range are blocked. Nowhere to go from there. (My screenshot has a piece off the Plugins page above the resulting page when I clicked on the indicated link.)

The outdated page being blocked was allowed and I was able to run through the download procedure, but in the end I had an error. I repeatedly tried downloading install_flashplayer16x32_mssd_aaa_aih.exe, which downloads OK, and when I run it it downloads and installs Adobe Flash, then says Finish and "There was an error."

Glary Utilities software updater updated Internet Explorer's Flash, said nothing of Firefox, now I know why. This is a mess.

I opened up firefox -p and went to the new blank profile I had created sometime back. It was happily running a fully-enabled version 11 of Flash (I bet that wouldn't last long as my browser bites me in the butt and disables it).

Firefox -p and I created a new profile today. It has this crippled version 16.0.0.235 of Flash.

It appears that Mozilla has an outdated page telling me that all old versions in the range of version 11 are blocked. No word there about the more recent versions.

From what else I've read, others are turning to other browsers and coming up with a bad Flash, too. I only have Firefox (well, Internet Exploder, which I discounted as a piece of rubbish ever since they came out with IE 7).

Any advice? Thank you.

Asked by Linux_Mint_Firefox 6 bliana ó shin

Answered by FredMcD 6 bliana ó shin

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error msg 55.03 not comp w/min>55.02, max<55.02?

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Plat… (tuilleadh eolais)

Been a Firefox user for yrs, this afternoon, auto update runs while trying to open browser and then a get an error box popping up titled XULRunner. Msg states Error: Platform version '55.0.03' is not compatible with minVersio>=55.0.2 maxVersion<=55.02. I have no idea what that means or how to fix it so I can go back to using Firefox and getting access to my bookmarks. Pls help. Thanks-Aaron

Asked by aaron1978 4 bliana ó shin

Answered by cor-el 4 bliana ó shin

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Dropdown Menus in Firefox Wont Stay Open

Recently I've been having trouble with the dropdown menus in Firefox, such as the History and Bookmarks menu in the tool bar and the right-click menu. Intermittently when… (tuilleadh eolais)

Recently I've been having trouble with the dropdown menus in Firefox, such as the History and Bookmarks menu in the tool bar and the right-click menu. Intermittently when I open the menus they close within a second or two without me doing anything. This only happens in the Firefox window, all of my other apps and browsers are fine.

I'm running on a Macbook Pro with OSX 10.15.1 and Firefox 70.0.1. I've restarted Firefox and it fixes the problem for a short time then the problem returns. I've cleared my History, including Caches and Cookies, reinstalled Firefox, restarted my computer and tried disabling my add-ons. The issue keeps coming back.

Asked by Lunar 1 bhliain ó shin

Answered by Lirui 1 bhliain ó shin

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Unable to visit any web pages after latest upgrade version 81.0.2

I have a customer who is unable to browse to any websites after version 81.0.2 was installed. They are also unable to open Options and other Menu items. Only Toolbar Menu… (tuilleadh eolais)

I have a customer who is unable to browse to any websites after version 81.0.2 was installed. They are also unable to open Options and other Menu items. Only Toolbar Menu item that worked was Help > About. I have tried using Firefox in Safe Mode, I have refreshed Firefox, and I have renamed the AppData > Roaming > Mozilla folder forcing it to create a brand new user profile. The only security programs running are Windows Defender. Chrome and Edge work fine, so customer will use one of those until Firefox is fixed.

Asked by curtesser 11 mí ó shin

Answered by curtesser 10 mí ó shin

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"Update could not be installed. Make sure there is not another instance of Firefox. Restart and try again." Again

Started w/FF 29 something.on Win XP (Home) SP3 Verified w/Task manager and PS that there is no other instance of FF. Occurs only in my profile, administrator and other us… (tuilleadh eolais)

Started w/FF 29 something.on Win XP (Home) SP3

Verified w/Task manager and PS that there is no other instance of FF. Occurs only in my profile, administrator and other users do not get this message.

The fix I used last time (uninstalling completely and reinstalling in Safe Mode) ***did not work in this instance***.

Firefox now version 33.1.1, all seems up to date but I still get that message. When I open Help > About it says I am at version 33.1.1 and to restart to upgrade...

Any ideas greatly appreciated.

Asked by sprytely 6 bliana ó shin

Answered by sprytely 6 bliana ó shin

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I have Firefox 55.0.3 (64 bit). When trying to install an add-on it downloads but gets stuck on verification. This happens on all add-ons.

Since upgrading to the latest version I am trying to find replacements for the newly disabled add-ons. I first tried this on Friday the 8th. The same problem has been hap… (tuilleadh eolais)

Since upgrading to the latest version I am trying to find replacements for the newly disabled add-ons. I first tried this on Friday the 8th. The same problem has been happening all weekend including today and I imagine since I installed this version. The exact wording is downloading and verifying add-on.

Asked by ronsalma 4 bliana ó shin

Answered by FredMcD 4 bliana ó shin

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I recently installed a beta version, how do I get back to non-beta updates?

About Firefox indicated I am running 42.0b3 and am up to date. However it also indicated I am on the "beta update channel." I don't think I want to really use betas. H… (tuilleadh eolais)

About Firefox indicated I am running 42.0b3 and am up to date. However it also indicated I am on the "beta update channel." I don't think I want to really use betas. How do I get back to the standard update channel?

Asked by lendrum 5 bliana ó shin

Answered by FredMcD 5 bliana ó shin

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firefox crashes at startup

Overnight (I changed nothing, but microsoft rebooted my computer and I don't see any new files installed or updates) Firefox will not work. I can see it start up in task … (tuilleadh eolais)

Overnight (I changed nothing, but microsoft rebooted my computer and I don't see any new files installed or updates) Firefox will not work. I can see it start up in task manager (two processes) but within 1 second both are gone. I've tried uninstalling and reinstalling firefox. Same problem. This is Windows 10 v 1909. Firefox will not start in safe mode. I cannot find any crash files (in the past month).

Asked by Matt 1 bhliain ó shin

Answered by Matt 1 bhliain ó shin

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Almost every site is broken in Firefox 77

I just upgraded to Firefox 77, x64, Windows 10 2004. Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008 Now Firefox 77 breaks 99% of … (tuilleadh eolais)

I just upgraded to Firefox 77, x64, Windows 10 2004.

Firefox 76 already broke LockWise - https://support.mozilla.org/en-US/questions/1287008

Now Firefox 77 breaks 99% of all websites. (See attached screenshot.) www.example.com www.google.com www.wikipedia.org etc

Somehow, support.mozilla.org works, UNTIL I try to log in.

I've tried incognito mode, safe mode, etc. When I change charset of the page, the text displays differently, but it's still a useless mishmash.

--- BUT --- when I open developer tools, click the HTML request and click the Response tab, the HTML renders correctly there.

Asked by milan2 1 bhliain ó shin

Answered by cor-el 1 bhliain ó shin

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cannot install the best update candidate for package firefox-55.0.1-1.fc26.x86_64

OS Linux Fedora 26. While attempting to update, after the command "sudo dnf update" I get this message: "cannot install the best update candidate for package firefox-55.0… (tuilleadh eolais)

OS Linux Fedora 26. While attempting to update, after the command "sudo dnf update" I get this message: "cannot install the best update candidate for package firefox-55.0.1-1.fc26.x86_64

 - nothing provides nspr >= 4.16.0 needed by firefox-55.0.2-1.fc26.x86_64"

Asked by Dutchpi 4 bliana ó shin

Answered by Dutchpi 4 bliana ó shin

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I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed??

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firef… (tuilleadh eolais)

I completely removed Firefox and deleted all folders. After installing Firefox fresh, Firefox sees that it was previously installed?? "Looks like you've reinstalled Firefox. Want us to clean it up for a fresh, like-new experience?"

I uninstalled Firefox (supposedly) "completely" using the guide here: https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer

Why does the new install Firefox recognize that it was previously installed? Uninstall tool needs to uninstall Firefox COMPLETELY. Since it lies, can someone help tell me what is the appropriate steps for COMPLETE removal?

Asked by R0tten 4 bliana ó shin

Answered by R0tten 4 bliana ó shin

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Firefox won't load pages

After Firefox updated to 67 it won't load any pages. Chrome and Opera both work normally. I went through all the recommendations including the firewall changes, disabli… (tuilleadh eolais)

After Firefox updated to 67 it won't load any pages. Chrome and Opera both work normally. I went through all the recommendations including the firewall changes, disabling IPv6, etc. and there was no difference.

Asked by stevemp 2 bhliain ó shin

Answered by stevemp 2 bhliain ó shin

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I have versions 37.0 and 37.01 installed.

Firefox recently updated itself to V 37.01 (x86 en-US) Now I have 2 versions listed in Control panel. How do I uninstall the older one without uninstalling the newer ver… (tuilleadh eolais)

Firefox recently updated itself to V 37.01 (x86 en-US) Now I have 2 versions listed in Control panel. How do I uninstall the older one without uninstalling the newer version? Installed plugins:

  • npAliSSOLogin Plugin
  • npwangwang
  • GEPlugin
  • Google Update
  • NPWLPG
  • Picasa plugin
  • 5.1.30514.0
  • nptrademanager
  • VLC media player Web Plugin 2.1.3

I run Windows 7 ultimate on a laptop Thanks for your answer..

Asked by pendragon2 6 bliana ó shin

Answered by guigs 6 bliana ó shin

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MAC Your Firefox profile cannot be loaded. It may be missing or inaccessible (Already deleted Profiles file/folder and cleared cache, no avail). how to fix?

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looke… (tuilleadh eolais)

Alright, I use Firefox like normal, but sometime today it stopped working, I get "Your Firefox profile cannot be loaded. It may be missing or inaccessible" error, I looked it up using safari, followed every possible interpretation of the instructions to no avail, I deleted the profiles folder and file, in both cache, and application support, on both my user folder and global HDD folder, no fix whatsoever, I don't know why this isn't working (yes I checked the hidden files, I searched my entire HDD and found no results for anything remotely named "Profile"/"Profiles" and I don't know what else to say.

I have checked: Application support (on every user) & Cache (on every user)

I don't know what's up, I also reinstalled Firefox after deleting everything related to it and I just don't know.

Asked by Phayden 1 bhliain ó shin

Answered by Phayden 1 bhliain ó shin

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Process finished with return code 1. *** Warning: Error running update process. Updating update.status (0)*** Service command software-update complete. service

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1 Process finished with return code 1. Warning: Err… (tuilleadh eolais)

FireFox not working as of today after update 08/17/2017 Following is last lines from file titled: maintenanceservice-1

Process finished with return code 1.

      • Warning: Error running update process. Updating update.status (0)***

Service command software-update complete. service command MozillaMaintenance complete with result: Failure.

Asked by BAU14 4 bliana ó shin

Answered by FredMcD 4 bliana ó shin

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Blank screen, can not load websites, or view any firefox options (after vc runtime error) how to fix?

How it happened: 1. I installed Anaconda(python3.7) and Visual Studio 2015 (to get the required C++ for TensorFlow) 2. Decided to uninstall Anaconda and Visual Studio 20… (tuilleadh eolais)

How it happened: 1. I installed Anaconda(python3.7) and Visual Studio 2015 (to get the required C++ for TensorFlow) 2. Decided to uninstall Anaconda and Visual Studio 2015 and restarted which is when firefox gave the error vcruntime140_1. dll was not found. 3. I downloaded and installed vc_redist.x64 and restarted 4. Firefox does not give an error anymore but no websites appear (just bank screen). I can see the firefox dropdown tab for options, but clicking options does nothing


What I've tried: 1. Uninstalled firefox using an uninstaller that removes residual files 2. Re-installing firefox 3. Running firefox in safemode and clicking 'restore' as well as trying it in safemode


Chrome is working with no issues, but I prefer firefox.

Asked by meiica.resident 1 bhliain ó shin

Answered by meiica.resident 1 bhliain ó shin

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FireFox will not start up

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck: Note: Running Windows 7 - Rebooted (… (tuilleadh eolais)

Firefox magically stopped working tonight. Based on reading help files and past forum posts, here are things I've tried with no luck:

Note: Running Windows 7

- Rebooted (of course) - Uninstalled through the task manager and reinstalled. - Uninstalled and deleted the C:/Program Files/Mozilla Firefox directory and reinstalled - Once reinstalled, attempted to start in safe mode via holding down Shift while loading - Attempted to start in safe mode by attempting to type many things in the run window:

        Firefox -safe-mode
        Firefox /safe
        "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode

- Attempted to add a new profile by typing in the Run window (after reinstalling):

        "C:\Program Files\Mozilla Firefox\firefox.exe" -P 

None of these solutions have had any results. No matter what I do, no Firefox related windows will come up and I get no error messages of any kind. Most of the time I at least get a busy cursor for a second and a firefox.exe process will start. I've kept the Task Manager open through most of the attempts and killed firefox.exe between all different attempts. Most everything I do will still open a process (I have two of them still running right now) and I kill all of them in between attempts, not to mention shutting down. I even did a hard battery pull on my laptop just to be sure. I'm not making any headway. If I could at least get an error message that would be nice, but I get nothing at all. Any other suggestions?

Asked by Snooj 4 bliana ó shin

Answered by FredMcD 4 bliana ó shin

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firefox.exe has "disappeared" so I can't open it. If I download and install new version will I lose all my bookmarks etc?

I've had a lot of crashes, some just firefox, some the whole computer. In process of migrating to new machine so wasn't overly concerned. But after a restart today, I f… (tuilleadh eolais)

I've had a lot of crashes, some just firefox, some the whole computer. In process of migrating to new machine so wasn't overly concerned. But after a restart today, I found I could not get firefox to open at all. After finding the system searching for firefox.com, I checked program files\mozilla firefox and firefox.exe is not there. A search showed it not to be anywhere. Not ready to stop using this machine just yet. Any way to get firefox.exe reloaded without losing all my related stuff??

Asked by lostpaws 7 mbliana ó shin

Last reply by Wesley Branton 7 mbliana ó shin