Windows 7 32-bit Enterprise running in a VMware workstation pro VM. Firefox has been working fine until I told it to go ahead and update last week. Since the update firef…
Windows 7 32-bit Enterprise running in a VMware workstation pro VM. Firefox has been working fine until I told it to go ahead and update last week. Since the update firefox fails to start. I see the window border form and then disappear. No crash logs in Firefox crash dir. Uninstalled and re-installed (specifically chose 32-bit installer) and told it to reset everything (clean install). Still have problem. I do find this in event log. Images are also attached. The .dll mentioned has a different name every time and all virus/malware scans show clean both for the firefox installer and the system.
Faulting application name: firefox.exe, version: 22.214.171.12463, time stamp: 0x5c4a1021 Faulting module name: b_zhdcanxx.dll, version: 0.0.0.0, time stamp: 0x5c267ec8 Exception code: 0x406d1388 Fault offset: 0x0000845d Faulting process id: 0x1db8 Faulting application start time: 0x01d4c2469dd7dd4c Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\system32\b_zhdcanxx.dll Report Id: dd7d2077-2e39-11e9-a0a6-54c20d3b1e0f
[ Name] Application Error - EventID 1000
[ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 - TimeCreated
[ SystemTime] 2019-02-11T20:16:08.000000000Z EventRecordID 120052 Channel Application
firefox.exe 126.96.36.19963 5c4a1021 b_zhdcanxx.dll 0.0.0.0 5c267ec8 406d1388 0000845d 1db8 01d4c2469dd7dd4c C:\Program Files\Mozilla Firefox\firefox.exe C:\Windows\system32\b_zhdcanxx.dll dd7d2077-2e39-11e9-a0a6-54c20d3b1e0f