Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Réitithe
  • Cartlannaithe

Why does my Firefox keep crashing? (installed 1 week- crashed 38 times!)

I have 2 addons that are related to my antivirus. Here is a copy of the latest report given after FF crashed: Accessibility: Active AdapterDeviceID: 0x041e AdapterDriverV… (tuilleadh eolais)

I have 2 addons that are related to my antivirus. Here is a copy of the latest report given after FF crashed:

Accessibility: Active AdapterDeviceID: 0x041e AdapterDriverVersion: 10.18.15.4256 AdapterSubsysID: 06221028 AdapterVendorID: 0x8086 Add-ons: webrootsecure%40webroot.com:1.2.0.9,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:40.0.3 AvailablePageFile: 7707746304 AvailablePhysicalMemory: 6323847168 AvailableVirtualMemory: 3588907008 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 70189056 BreakpadReserveSize: 67108864 BuildID: 20150826023504 CrashTime: 1441833931 EMCheckCompatibility: true Email: donna@bayviewnetwork.com EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1441132556 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x041e, AdapterSubsysID: 06221028, AdapterDriverVersion: 10.18.15.4256 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 694 StartupTime: 1441833369 SystemMemoryUsePercentage: 25 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150826023504","version":"40.0.3","vendor":"Mozilla","platformVersion":"40.0.3","xpcomAbi":"x86-msvc","hotfixVersion":"20150902.02"},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8109,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"10.0","servicePackMajor":0,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"ST1000DM003-1ER162","revision":"CC45"},"binary":{"model":"ST1000DM003-1ER162","revision":"CC45"},"system":{"model":"ST1000DM003-1ER162","revision":"CC45"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 4400","vendorID":"0x8086","deviceID":"0x041e","subsysID":"06221028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"10.18.15.4256","driverDate":"7-17-2015","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtab.url":"<user-set>","browser.newtabpage.enhanced":true,"browser.startup.page":0}},"profile":{"creationDate":16679},"addons":{"activeAddons":{"webrootsecure@webroot.com":{"blocklisted":false,"description":"Webroot category information on Google, Bing and Yahoo search results.","name":"Webroot Filtering Extension","userDisabled":false,"appDisabled":false,"version":"1.2.0.9","scope":8,"type":"extension","foreignInstall":true,"hasBinaryComponents":false,"installDay":16680,"updateDay":16682}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.3","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16679,"updateDay":16679},"activePlugins":[{"name":"Adobe Acrobat","version":"15.8.20082.15957","description":"Adobe PDF Plug-In For Firefox and Netscape 15.8.20082","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16619},{"name":"Intel® Identity Protection Technology","version":"4.0.68.0","description":"Intel web components for Intel® Identity Protection Technology","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-ipt-4.0.68"],"updateDay":16546},{"name":"Intel® Identity Protection Technology","version":"4.0.68.0","description":"Intel web components updater - Installs and updates the Intel web components","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd-intel-webapi-updater"],"updateDay":16546}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.4","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"12","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 10516103168 TotalPhysicalMemory: 8502837248 TotalVirtualMemory: 4294836224 URL: about:blank User32BeforeBlocklist: 1 Vendor: Mozilla Version: 40.0.3 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
Hyper-V RAW : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Asked by DonnaD99 4 bliana ó shin

Answered by AliceWyman 4 bliana ó shin