Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This has been happening for 4 weeks or so. Can anyone help? I've a… (tuilleadh eolais)
Firefox keeps crashing and I get a message saying it is still running but won't work. Error code below. This has been happening for 4 weeks or so. Can anyone help? I've always liked Firefox but this is beginning to cause problems. I run W11 on a Dell laptop and always keep Firefox updated. Thanks very much for any help. Hugh, UK
AdapterDeviceID: 0x46a6
AdapterDriverVersion: 32.0.101.6078
AdapterSubsysID: 0b4a1028
AdapterVendorID: 0x8086
AvailablePageFile: 10324484096
AvailablePhysicalMemory: 4125917184
AvailableVirtualMemory: 138531004243968
BackgroundTaskMode: 0
BuildID: 20250806102122
CPUMicrocodeVersion: 0x435
ContentSandboxCapable: 1
ContentSandboxLevel: 8
ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true
CrashTime: 1754981282
DOMFissionEnabled: 1
DOMIPCEnabled: 1
EMCheckCompatibility: true
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
GpuSandboxLevel: 1
HeadlessMode: 0
InstallTime: 1754667498
LastInteractionDuration: 68
LastStartupWasCrash: 0
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Windows":["ucrtbase.dll","apisethost.appexecutionalias.dll","CryptoWinRT.dll","windows.internal.shell.broker.dll","PCShellCommonProxyStub.dll","linkinfo.dll","ntshrui.dll","directmanipulation.dll","explorerframe.dll","Windows.Globalization.dll","twinapi.dll","Windows.UI.Immersive.dll","wsock32.dll","wpnapps.dll","container.dll","daxexec.dll","Windows.UI.dll","Windows.System.Launcher.dll","Windows.FileExplorer.Common.dll","dataexchange.dll","AppXAllUserStore.dll","ondemandconnroutehelper.dll","Bcp47Langs.dll","Windows.ApplicationModel.dll","textinputframework.dll","cscapi.dll","wininet.dll","msimg32.dll","windows.staterepositoryclient.dll","wscapi.dll","NapiNSP.dll","nlansp_c.dll","ktmw32.dll","windows.staterepositorycore.dll","OneCoreCommonProxyStub.dll","Windows.Security.Integrity.dll","AudioSes.dll","OneCoreUAPCommonProxyStub.dll","capauthz.dll","Windows.StateRepositoryPS.dll","CoreUIComponents.dll","twinapi.appcore.dll","iertutil.dll","MMDevAPI.dll","srvcli.dll","winrnr.dll","npmproxy.dll","WTDSENSOR.dll","version.dll","wshbth.dll","winhttp.dll","avrt.dll","mscms.dll","rasadhlp.dll","netprofm.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","FWPUCLNT.DLL","taskschd.dll","directxdatabasehelper.dll","winnsi.dll","msvcp110_win.dll","policymanager.dll","Microsoft.Internal.WarpPal.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","uxtheme.dll","wtsapi32.dll","DXCore.dll","dxgi.dll","dwmapi.dll","propsys.dll","dbghelp.dll","windows.storage.dll","dbgcore.dll","winmm.dll","netutils.dll","IPHLPAPI.DLL","dnsapi.dll","rsaenh.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","mswsock.dll","cryptsp.dll","CRYPTBASE.dll","msasn1.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","winsta.dll","umpdc.dll","powrprof.dll","bcrypt.dll","profapi.dll","gdi32full.dll","wintrust.dll","bcryptPrimitives.dll","KERNELBASE.dll","win32u.dll","crypt32.dll","msvcp_win.dll","WinTypes.dll","nsi.dll","clbcatq.dll","combase.dll","kernel32.dll","shlwapi.dll","msvcrt.dll","shell32.dll","user32.dll","ole32.dll","psapi.dll","msctf.dll","sechost.dll","imagehlp.dll","SHCore.dll","imm32.dll","rpcrt4.dll","gdi32.dll","advapi32.dll","oleaut32.dll","setupapi.dll","ws2_32.dll","ntdll.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","mozglue.dll","softokn3.dll","lgpllibs.dll"],"Bitdefender SRL":["bdhkm64.dll","gemmauf64.dll"],"Microsoft Windows Software Compatibility Publisher":["VCRUNTIME140.dll","msvcp140.dll","VCRUNTIME140_1.dll"]}
MozCrashReason: Shutdown hanging at step XPCOMWillShutdown. Something is blocking the main-thread.
Notes: FP(D10-L1000-W0000100-T01)
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x25a2, AdapterSubsysID2: 0b4a1028, AdapterDriverVersion2: 32.0.15.6641DWrite? DWrite+ WR? WR+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
QuotaManagerStorageIsNetworkResource: 0
RDDProcessStatus: Running
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 32542
ShutdownProgress: profile-before-change-telemetry
ShutdownReason: AppClose
StartupCacheValid: 1
StartupCrash: 0
StartupTime: 1754981194
SubmittedFrom: Client
SystemMemoryUsePercentage: 75
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20250806102122","version":"141.0.3","vendor":"Mozilla","displayVersion":"141.0.3","platformVersion":"141.0.3","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16069,"virtualMaxMB":134217728,"cpu":{"isWindowsSMode":false,"count":20,"cores":14,"pcount":12,"mcount":0,"ecount":8,"vendor":"GenuineIntel","name":"12th Gen Intel(R) Core(TM) i7-12700H","family":6,"model":154,"stepping":3,"l2cacheKB":2048,"l3cacheKB":24576,"speedMHz":2688,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"installYear":2024,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":4770},"hdd":{"binary":{"model":"NVMeSM2P41C3 NVMe ADATA 512GB","revision":"92411141","type":"SSD"},"profile":{"model":"NVMeSM2P41C3 NVMe ADATA 512GB","revision":"92411141","type":"SSD"},"system":{"model":"NVMeSM2P41C3 NVMe ADATA 512GB","revision":"92411141","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1.25,"adapters":[{"description":"Intel(R) Iris(R) Xe Graphics","vendorID":"0x8086","deviceID":"0x46a6","subsysID":"0b4a1028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"32.0.101.6078","driverDate":"9-13-2024","GPUActive":true},{"description":"NVIDIA GeForce RTX 3050 Laptop GPU","vendorID":"0x10de","deviceID":"0x25a2","subsysID":"0b4a1028","RAM":4096,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvdm.inf_amd64_00d342f7425b3af0\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.6641","driverDate":"12-9-2024","GPUActive":false}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.875,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"disabled:FEATURE_FAILURE_DISABLED","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["Bitdefender Antivirus"],"antispyware":null,"firewall":["Bitdefender Firewall"]},"isWow64":false,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-GB","intl":{"requestedLocales":["en-GB"],"availableLocales":["en-GB","en-US"],"appLocales":["en-GB","en-US"],"systemLocales":["en-GB"],"regionalPrefsLocales":["en-GB"],"acceptLanguages":["en-GB","en"]},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":true},"userPrefs":{"app.shield.optoutstudies.enabled":false,"browser.search.region":"GB","browser.startup.homepage":"<user-set>","browser.startup.page":3,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":true,"browser.urlbar.suggest.quicksuggest.sponsored":true,"extensions.formautofill.creditCards.enabled":false,"general.config.filename":"<set>","media.gmp-gmpopenh264.lastInstallStart":1742982282,"media.gmp-gmpopenh264.lastDownload":1742575238,"media.gmp-gmpopenh264.lastDownloadFailed":1742982282,"media.gmp-gmpopenh264.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-gmpopenh264.lastUpdate":1742575238,"media.gmp-widevinecdm.lastInstallStart":1742982282,"media.gmp-widevinecdm.lastDownload":1742575240,"media.gmp-widevinecdm.lastDownloadFailed":1742982282,"media.gmp-widevinecdm.lastDownloadFailReason":"Error: Failed downloading via ServiceRequest, status: 0, channelStatus: 2152398878, errorCode: 2, reason: error","media.gmp-widevinecdm.lastUpdate":1742575240,"media.gmp-manager.lastCheck":1751046668,"media.gmp-manager.lastEmptyCheck":1751046668,"network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"privacy.donottrackheader.enabled":true,"signon.firefoxRelay.feature":"enabled","widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":8,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"other-Startpage - English","defaultSearchEngineData":{"loadPath":"[addon]{20fc2e06-e3e4-4b2b-812b-ab431220cada}","name":"Startpage - English","submissionURL":"https://www.startpage.com/do/dsearch?q=&cat=web&language=english"}},"profile":{"creationDate":19385,"firstUseDate":19385},"addons":{"activeAddons":{"firefoxdav@icloud.com":{"version":"2.3.40","scope":1,"type":"extension","updateDay":19385,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Keep your Firefox bookmarks on Windows up to date with the Safari bookmarks on your iPhone, iPad and","name":"iCloud Bookmarks","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"signedState":2,"signedTypes":"[2,0]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"{20fc2e06-e3e4-4b2b-812b-ab431220cada}":{"version":"2.0.3","scope":1,"type":"extension","updateDay":20216,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Take back your online privacy by using Startpage as your search engine. Startpage offers high-qualit","name":"Startpage — Private Search Engine","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":20216,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"support@lastpass.com":{"version":"4.145.0","scope":1,"type":"extension","updateDay":20288,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"LastPass is an award-winning password manager for secure credential management on any device.","name":"LastPass","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19418,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":false,"quarantineIgnoredByUser":false},"jid1-ZAdIEUB7XOzOJw@jetpack":{"version":"2025.7.23","scope":1,"type":"extension","updateDay":20299,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Privacy, simplified. Protect your data as you search and browse: tracker blocking, smarter encryptio","name":"DuckDuckGo Privacy Essentials","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"signedState":2,"signedTypes":"[2,1]","quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"formautofill@mozilla.org":{"version":"1.0.1","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Fixes for web compatibility with Picture-in-Picture","name":"Picture-In-Picture","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"Add-ons Search Detection","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"webcompat@mozilla.org":{"version":"141.3.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compatibility Interventions","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false},"newtab@mozilla.org":{"version":"141.1.0","scope":4,"type":"extension","updateDay":0,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"","name":"New Tab","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":0,"quarantineIgnoredByApp":true,"quarantineIgnoredByUser":false}},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":19385,"updateDay":19385},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.6.0","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2891.0","userDisabled":false,"applyBackgroundUpdates":1}}},"services":{"accountEnabled":true,"syncEnabled":true}}
Throttleable: 1
TotalPageFile: 26512969728
TotalPhysicalMemory: 16849293312
TotalVirtualMemory: 140737488224256
URL: https://www.thinkinganglicans.org.uk/
UptimeTS: 884.87582
UtilityProcessStatus: Running
Vendor: Mozilla
Version: 141.0.3
Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
XPCOMSpinEventLoopStack: default: PreferencesWriter::Flush
useragent_locale: en-GB
This report also contains technical information about the state of the application when it crashed.
