Firefox Community Forum

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

New addons on Firefox become blank on restarting the browser.

They return when I manually disable and enable them once.

How to fix this? Doesn't happen to older addons.

Hello!

I had to reinstall Windows 10. Then I re -install the Mozilla browser and windows taskbar won't pop up over Mozilla. I found bug fixes I did but didn't help.

Thanks

Firefox version: 119.0 (64-bit) OS: Windows 10 Home 64-bit

Hello,

Whenever I open a local HTML file, Firefox tab will crash. This happens if the HTML file size is big (>4MB), smaller file doesn't crash.

I've tried opening the file on Chrome, it doesn't crash and open just fine. So it seems like this is a bug with Firefox.

I've uploaded the HTML file if anyone wants to test: https://www.mediafire.com/file/ipmu7ugrd2vvelr/LICENSES.chromium.html.zip/file

Thanks

Hello, I use the Manage Bookmarks / Library function a lot. However, it drives me crazy that the library always opens at the folder: Other Bookmarks/BSP2 trash folder . . . DO NOT REMOVE! I then have to navigate up to find the folder I need. This gets really tedious after a while.

Is there a way to get the library to open at another folder, preferably the most recent folder?

Thanks!

Every time I open Netflix in Firefox browser, to watch streaming movies, it won't show them but keeps taking me to a page asking me to log in again or pay for a Netflix account. (attached) I already have a Netflix account and can watch streaming movies with no problems on other browsers, but not using Firefox, which is my Default browser.

like the subject says the video on disney plus is very choppy/blurry/not 4k like it should be can u guys look into it? the video is blocky and blurry on firefox but not on chrome for some reason and id like to fix it soon

Every time I attempt to do something login related (signing in, signing out, signing up) with any website that uses Cloudflare for DDoS protection I get stuck in a verification loop. It prompts me to check the checkbox saying 'I'm not a robot' and it displays the loading circles, but it prompts me to check it again. This cycle repeats seemingly forever. Wth is up Cloudflare?????

This happens to many websites that I use daily/on a frequent basis (Canva, ChatGPT/OpenAI, Perplexity). Strangely enough, when I tried it on another browser (Google Chrome) I did not have the verification loop. This is a REAL pain as

1. The laptop I use is shared between multiple members of my family
2. I do stuff that needs privacy

Doing it on chrome will reveal all the s*** I do to my family. And no, it's not like I'm watching p**n on my pc. I use these utilities for business work and I'm concerned it may leak out to my kids.

One reason I suspect it's happening is likely due to my increased cursor speed (I set it to full), but then why isn't it happening on Chrome?

Here are the extensions I have installed:

• AdBlock Plus
• User-Agent Switcher
• Disable Javascript
• Privacy Pass

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

Hi! I am trying to have a biometric authorization with touch ID on Mac, and it says on the website that the option should pop up when i go to the password settings, but it doesn't, and I don't know how to do it otherwise, or if I should use an extension for example. I find this feature very useful to keep my infos private! Thank you in advance and have a good day!

I cannot find an option in the settings to completely turn off translations. I vastly prefer English, Dutch, German, French, Italian, Spanish and Portuguese websites in their original language simply because I can read them and translated versions always have issues. But now firefox (I am on version 119, windows) continues checking (and asking for each language) wether I want something translated. How can I turn translations off completely?

Hello, I recently used my MacBook Air to connect with a projector for a classroom presentation. The presentation was using Google Slides. I adjusted the settings to optimize the presentation--setting the navigation and bookmarks bars to hide when in full screen.

I normally use my Firefox browser in full screen mode, but have the navigation bar and tool bar visible.

I cannot figure out how to undo what I did so that my navigation bar and toolbar are visible again when I am in full screen mode. Indeed, when I move the pointer to the top of the screen to make the navigation bar and toolbar visible, I cannot move the pointer back to the navigation bar or toolbar without it disappearing again. Essentially, I need to undo full screen mode.

Thanks, jch

I cannot figure out how to export my bookmarks from Mozilla Account. On the desktop browser when I open "Manage Bookmarks" and select Phil's Bookmarks, I am able to export the bookmarks from the Mozilla account.

The resulting html export file does not contain the bookmarks from Mozilla Account. There also does not seem to be a way to export those bookmarks from your online Mozilla Account interface.

How do I export the bookmarks from my Mozilla Account?

Thank you Philip Rittscher

My bank has recently switched the position of 'online' and 'bank name' in its login URL. How can I delete all history for the old URLs (e.g. Bankname*) without deleting history for all non-bank-related URLs?

I have firefox for browser and when I open my browser to google. In website has google I type and go's to the top of firefox browser instead google search engine. Please help I want to search in the google search engine. Not firefox browser search engine. Thank you

I have 2FA completely turned off and login to my Mozilla account works thru the browser window with password and with google single sign on, however when I try and log into my account via the integrated browser account manager thing it does a 2FA step. I can do this but why does it do this if it's TURNED OFF??? and how do we fix this behavior? Oh, and the autofill works on most sites but not on your signin page. Did you guys block password managers from filling in the login fields?

Yea I don't need help but I cannot believe you guys made an Firefox installer so small so its only "390 KB" and a floppy disk only has 1.44 MB meaning it can fit into a storage thing from 40 years ago. Man that's crazy!

(also I'm using your Firefox browser on my crappy 8 years old Windows 10 laptop, and ngl its great even tho it sometimes uses a lot of cpu and ram usage. It loads fast and the first time I got your browser it ran great and this old laptop finally can run videos on 720p instead of on Chrome barely running 240p)

I recently purchased a Sandisk Ultra Flair flash drive because I wanted to password protect some files. The flash drive requires me to download the Private Access software from the Western Digital web site. When I try to do this the Mozilla browser states "Malicious Download Detected" and cancels the download. Does anyone have any suggestions? I went to the Privacy and Security part of Settings, and unchecked the Deceptive Content setting, but Firefox still would not let me download the software. Perhaps the change to the setting I tried did not register in Settings, but here I am asking for your help. Thanks.

How can you find the place to compose and send an email. This may be the 16th time I've asked. Used to be on the header of the email listing to compose. You clicked it and a form showed up. Now there is no place you can send an email unless you go to the list of all the emails you've ever sent and then send from there. If you have a new email person not on the listing, can you install an app on the header above the inbox email or somewhere like we used to get before you changed the appearance of how the emails look. This is from G. Stewart at hickorystewart@charter.net. This 10:04pm on 11/13/23