Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist

Video playback (and other misc. webapp) issues, which do not occur when using a Private Browser window

I am facing an issue with my Firefox. This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoy… (tuilleadh eolais)

I am facing an issue with my Firefox.

This most commonly occurs with video playback webapps like YouTube Shorts. Intermittently, but often enough to be incredibly annoying!!) videos will stick while audio plays in the background. This does not always happen, but once it starts there seems to be some sort of cooling off period before things work again.

Reddit video player never works, seeming to silently crash - never showing the play button or video controls overlay.

I have had miscellenious other issue with other website that include forms to fill out and navigate where the elements like "next" or "submit" are completely unresponsive.


  • Refreshing the page does not fix it.
  • Clearing Firefox's cache and data did not fix it.
  • "Refreshing" Firefox did not fix it.

Strangely, the same video/page will always work on a Private browser window. I appreciate that these windows don't have extensions active, but I have activated every extension in private browsing and it still works.

The only extensions I have are:

  • Privacy Badger
  • uBlock Origin
  • Bitwarden

I have no idea what it is about my "normal" browser which is broken, and why things are fine in the private window, but this is immensely frustrating.

I really don't want to have to change to another browser (Chrome... ew...) but I need this fixed if I am to continue.

Asked by Paul Naidoo 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

Why does Firefox no longer show "Google Advanced Search" screen?

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It s… (tuilleadh eolais)

Why does my Firefox browser no longer show "Google Advanced Search" screen? All of a sudden, I can no longer access the "Google Advanced Search" screen in Firefox. It shows when I use Microsoft Edge, and Google Chrome, so what is wrong with Firefox that I can no longer access "Google Advanced Search" screen in Firefox. All I get is a window that says "Google in the upper corner, there is a sudden flash of the Advanced Search screen and then it disappears and the window goes blank. This does not happen in any other browser. The issue just started today and there appears to be no way to fix it.

Asked by alanbala 1 mhí ó shin

Last reply by jscher2000 - Support Volunteer 1 mhí ó shin

No longer able to run YouTube full screen in the background.

Since the most recent update, I can no longer run YouTube full screen in the background while I am working with other programs. This morning, when I put YouTube in fulls… (tuilleadh eolais)

Since the most recent update, I can no longer run YouTube full screen in the background while I am working with other programs. This morning, when I put YouTube in fullscreen, it creates a second desktop. When I go to open a program, it switches me back to the first desktop.

Asked by Yellowrover 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

spotify not playing on firefox for mac

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify. Every time I try to play a… (tuilleadh eolais)

I recently started using Firefox as my main browser after using Chrome for awhile, and I'm now running into trouble playing music on Spotify.

Every time I try to play a song on the browser version of Spotify, it cycles through several quickly without playing anything and eventually displays an error message that says: "Spotify can't play this right now. If you have the file on your computer you can import it."

I've seen others with similar issues (https://support.mozilla.org/en-US/questions/1431659) but the suggested fixes aren't working for me. My Firefox is up-to-date, I have DRM controlled content enabled, as well as the Widevine Content Decryption Module.

Looking for any suggestions!

Asked by ma285598119 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

Need to get Mozilla to open a site in the desktop mode and I can't find the setting in the drop down menu.

My bank tells me that my browser Mozilla, private browsing, is opening their website as a mobile site and needs to change it to a desktop site. I am missing some of the p… (tuilleadh eolais)

My bank tells me that my browser Mozilla, private browsing, is opening their website as a mobile site and needs to change it to a desktop site. I am missing some of the page content in the mobile mode. I can't find any settings in Mozilla menu that allows me to do that. What do I do? Thanks.

Asked by david.bauman78 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

ff update messed up Google sign in

I updated FF per regular basis. Now I can't log into Google because my phone is no longer an option. A tablet is an option but it's physically inaccessible. All I did wa… (tuilleadh eolais)

I updated FF per regular basis. Now I can't log into Google because my phone is no longer an option. A tablet is an option but it's physically inaccessible. All I did was click update and restart. Nothing unusual about that. My phone can't access Google accounts either. I'm not the most tech savvy and so I have no clues how to remedy this situation.

Asked by SCLB 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Sites not displaying correctly with Firefox.

With Firefox a number of major sites, cnn.com in this case, only headlines appear in many articles and text is missing. This does not occur with any other browsers, inclu… (tuilleadh eolais)

With Firefox a number of major sites, cnn.com in this case, only headlines appear in many articles and text is missing. This does not occur with any other browsers, including TOR, which looks a lot like Firefox.

Asked by chbrownie18 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Account recovery key has not restored bookmarks and saved passwords

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passw… (tuilleadh eolais)

My old ssd suffered a fatal capacitor melt down. I have a new one and used my account recovery key when i installed Mozilla. However - NONE of my bookmarks or saved passwords have appeared!!! Previously running Windows 10, which is also running on new ssd. I'm not a fan of 11, resigned to install if it means I recover lost data! What did I do wrong? How can I recover them? Many, MANY thanks in advance!!! Hayley

Asked by Hayley Parks 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Popup blockers

I get this message from Gmail when I try to print or open in a new tab. "Grrr! A popup blocker may be preventing the application from opening the page. If you have a pop… (tuilleadh eolais)

I get this message from Gmail when I try to print or open in a new tab.

"Grrr! A popup blocker may be preventing the application from opening the page. If you have a popup blocker, try disabling it to open the window."

I can not find a way to fix this and did not have this problem with the previous version.

Garry Emailed removed for privacy reasons

Asked by gbeasinger 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

FireFox blocking me from using website I need for school

PLEASE HELP I'm trying to access a site I need for school. It was working fine earlier today but for some reason in the last 5 hours I keep seeing this "An error occur… (tuilleadh eolais)

PLEASE HELP

I'm trying to access a site I need for school. It was working fine earlier today but for some reason in the last 5 hours I keep seeing this "An error occurred during a connection to learningtofilm.com. The OCSP response does not include a status for the certificate being verified. Error code: MOZILLA_PKIX_ERROR_OCSP_RESPONSE_FOR_CERT_MISSING The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem."

Restarting computer did nothing Force quitting and restarting Firefox did nothing Turning off HTTPS mode only did nothing Firefox customer service on X doesn't give a rat's ass about helping me

  • The computer I'm using is a Macbook Air If that makes a difference

Asked by mrlawhon 1 mhí ó shin

Last reply by zeroknight 1 mhí ó shin

Sites you have never visited will be marked as “visited” and recommended first.

If I enter "na", the namu.wiki site, which I have never visited, appears as a recommendation. Even though I reset my visit history and settings, that site still appears a… (tuilleadh eolais)

If I enter "na", the namu.wiki site, which I have never visited, appears as a recommendation. Even though I reset my visit history and settings, that site still appears as a recommendation. Is there a solution?

Asked by Applesyrup 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

Adblocker for Youtube

I am using Firefox adblocker for videos and films on Youtube and Google say I am using an illegal adblocker and want me to pay £12.99 per month to show films and videos a… (tuilleadh eolais)

I am using Firefox adblocker for videos and films on Youtube and Google say I am using an illegal adblocker and want me to pay £12.99 per month to show films and videos ad free. What can I do?

*Email removed for privacy reasons*

Asked by Roger Busbridge 1 mhí ó shin

Last reply by NoahSUMO 1 mhí ó shin

Firefox on WIndows 11 ARM running on Apple Arm64 M1 hardware

I am running windows 11 on Parallels VM using Apple M1 hardware. I have attempted to un/reinstall Firefox several times but it seems to crash randomly when certain pages … (tuilleadh eolais)

I am running windows 11 on Parallels VM using Apple M1 hardware. I have attempted to un/reinstall Firefox several times but it seems to crash randomly when certain pages are displayed. Sometimes I get a crashed tab notification and sometimes there is a seeming freezing of firefox before all open tabs crash, and I must restart firefox from scratch.

Asked by paul.valdetaro 1 mhí ó shin

Last reply by cor-el 1 mhí ó shin

I cannot acccess firefox/mozilla support or vpn downloads on one of my devices which I am trying to download the vpn

I cannot acccess firefox/mozilla support or vpn downloads on one of my devices which I am trying to download the vpn. I am logged into my mozilla account on the device b… (tuilleadh eolais)

I cannot acccess firefox/mozilla support or vpn downloads on one of my devices which I am trying to download the vpn. I am logged into my mozilla account on the device but either bing or mozilla may be preventing me

Any ideas?

Asked by Bill 1 mhí ó shin

Last reply by Paul 1 mhí ó shin