Firefox Community Forum

I have 2 laptops same make but different models. Both use Firefox and they are synced. Why has one a green tick but not the othr? - one image taken by snipping tool one by PRT SCR + Paint

Hiya good citizens of the internet 👋

Please help me recover my bookmarks 🥺

I've gone through every single support article on this topic and tried everything suggested and still no luck. This is my hail mary.

How I got here I needed to do a full wipe and reinstal of my macOS; this was conducted with the help of the Genuis bar. Upon reinstalling Firefox, I signed into my account and my bookmarks are all gone, records of them empty.

I should also note that nothing else ported over. No passwords, no browser extensions. Nada. The passowrds and extensions aren't a big deal. I use a 3rd-party password manager and can easily re-download the handful of extensions/widgets. But I heavily relied on bookmarks for both frequently visited sites and ones rarely-used which I knew were important for future reference. And I cannot remember 80% of them...

What else I've tried other than what's suggested in help article:

• Because I did not check to confirm which Firefox profile I've been signed into for ages and ages before doing the reset, I thought maybe I had just signed into the wrong one. I proceeded to try every other email address I have, including two from my old workplace. None of the other 5 emails had profiles created. I know this because it prompted the sign up userflow; create a password, etc.
• But I also know for a fact that the bookmarks were saved as part of a profile because I used the profile sync feature to auto-port all my bookmarks when I first got this Macbook a year and a bit ago.
• The folders where bookmark backup info is stored locally are empty... Clearly, it wasn't stored in my icloud documents (that's on me for not double-checking)
• I checked my other device (mobile phone) to see if I had firefox downloaded and was signed into the same account as the original, with the bookmarks still visible. Of course I didn't. I only use Safari on my phone 😭

""Grasping at straws: the only other things I can think of""

• Is there some way of linking my MAC address with my IP address and using those to triangulate the correct profile?
• Because my computer got wiped and nothing is saved locally, my only hope is that my bookmarks are floating around the ether. If so, I just need to figure out how to find them.

Any and all help/suggestions are massively appreciated!!

Thanks in advance,

Lauren

Hello everyone, I am experiencing this issue since - I suppose - Firefox Sync existed. My main machine has - like any other machine I own - Firefox always up to date and a set of plugins like No-Script, an ad-blocker, a theme, GUI icon disposition and whatnot. When I install Firefox on a new device or machine and then proceed to sync them, I lost the theme across all my synced devices, ALL of the registered sites I have trained No-Script and the adblocker not to block and my GUI settings. In short every new machine with a fresh install and sync of Firefox will wipe and overwrite to its defaults any synced custom configuration I have. Is there a solution for this?

Thank you.

I have one Windows and one MacBook machine and Firefox on both. Both are signed in to my Mozilla account. On the Windows machine I have 5+ containers, these containers never sync to my MacBook Firefox. I have signed out of all machines, including an iPad and iPhone. Nothing has worked over multiple months. Note that at some time in the past the containers did sync.

The MacBook is on Sonoma 14.5, and FireFox 128.0. The Windows is Windows 10 Pro and FireFox 128.0.

Please help.

I'm totally desperate: all the bookmarks (which I deleted about 5 years ago) have been restored since I started to use my old laptop again, which I hadn't used in years - what can I do? I'm talking about hundreds of bookmarks which would take me days to check and delete - this was already an issue years ago but didn't occur for quite some time, but today it has reappeared. Please help to fix this right now, and also for this issue to not occur again - there has to be an option to define one computer as the main one with which all other secondary computers should be synced, and not the other way around...?

Hello, I forgot the password of my firefox account. After I changed the password and entered the account, all my account information is lost. Please help me to get my account information back.

Time after time instructions point to an option that isn't available. Examples: Manage Digital Content. (Not there).

Next example: Open Firefox on android and go to Sync and Save. (Not there). Frustrating.

i recently made a firefox account synced the data cuz i was getting a new pc. Then when i went to login with the same account none of my bookmarks, passwords or anything was there. It just gave me a fresh account.

I started using Chrome/Brave in order to be able to use profiles because I did not find that feature in Firefox. I really try to get away from google, so I searched extensively and found out: profiles do indeed exist as a feature in Firefox. My question now is: why are there no buttons or easily accessible settings (for example in connection with sync-settings) for using profiles and why does one need to type in strange things in the address bar to access the feature and even to start another instance of firefox with another profile?

My use case is this: I have a private profile, one for my job and one for union stuff which I don't want to mix into my job profile. Yet, on my home computer I'd like to have all three profiles running simultaneously. Sometimes one or more profiled windows have been closed down and I need to open a new window with a specific profile. I understand that I need to open a tab, type "about:profiles" and then scroll through a page with large amounts of techy information on all profiles and press the last one of four buttons under that profile.

I'm quite tech-savvy and typing "about:profiles" is doable for me, but it seems absurd, given that the feature is not sci-fi and is well visually accessible in other browsers (Chrome and Brave: rightclick on profilesymbol and choose from simple list).

Hello:

I have installed and enabled sync under the same Mozilla account on my desktop and laptop. The only thing that seems NOT to sync between them is my add-ons. There was no sync error log when I checked. I have already tried logging out and logging back into my Mozilla account on both computers, turning off my antivirus real-time protection, double-checking my sync settings, and restarting both my computers.

This issue is beyond frustrating. Does anybody have any additional suggestions to save my sanity by correcting this issue? I would appreciate any assistance that is provided! Thank you!

Respectfully, Jeffrey

Hi,

unfortunatly i didn´t notice the warning when resetting my password. Could you please restore my Account from 1 day ago or so? I need my Passwords, but now they are all gone. And trying to find out my old Password for the Account would be easier then having to deal with reseting all other passwords.

Thanks in advance, Friedrich Staigle

I have both Win7 and Win10 on separate drives. I have been migrating from 7 to 10. From all appearances Firefox on both OS's are sync'd. I have asked for my passwords to be sync'd, yet they have not migrated to Win 10. Bookmarks have so I know something is working. Any advice? Thanks Chris