Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Réitithe

Firefox 120

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your update… (tuilleadh eolais)

Version 120 (PC) continuously crashes and asks me to refresh and nothing happens (including after rebooting) so I had no choice to uninstall. I normally trust your updates but I'm really regretting this one. Can you help me not switch over to chrome? Maybe you're already aware of this bug and will have it fixed soon.

Asked by carl.smmns 4 mhí ó shin

Answered by carl.smmns 4 mhí ó shin

  • Réitithe
  • Cartlannaithe

Firefox tabs crash outside troubleshooting mode

Firefox on Windows keeps telling me that my tab has crashed every time i open a new tab. I have tried turning off all my extensions and add-ons, clearing the cache and co… (tuilleadh eolais)

Firefox on Windows keeps telling me that my tab has crashed every time i open a new tab. I have tried turning off all my extensions and add-ons, clearing the cache and cookies, turning off hardware acceleration, reinstalling the browser, clearing the appdata files and finally removing any and all firefox files in mozilla folders i could find on my computer, but nothing works. Strangely enough it works only when i open it in troubleshooting mode, even though I've reinstalled the browser 4 times now. It was working just fine earlier, but when i turned on my computer it would not work. The only thing i did in between it working and not working was play a videogame on Steam. Please help, this is driving me crazy. I am using an MSI 64-bit laptop and the latest version of Firefox 64-bit.

Asked by Ninetailsyaboi 9 mí ó shin

Answered by Ninetailsyaboi 9 mí ó shin

  • Cartlannaithe

Fire Fox Upgrades

There was an upgrade to fire fox yesterday and now every thing is huge. I can hardly see my face book page and I have spent over 2 hours trying to get it back to normal … (tuilleadh eolais)

There was an upgrade to fire fox yesterday and now every thing is huge. I can hardly see my face book page and I have spent over 2 hours trying to get it back to normal size. I have windows 10.

Asked by curlieqoh 1 bhliain ó shin

Last reply by Paul 1 bhliain ó shin

  • Cartlannaithe

New computer

I set up Firefox on a new laptop yesterday and it came up with all the bookmarks etc I had previously. I was prompted to set a profile so I set default user. Now I have… (tuilleadh eolais)

I set up Firefox on a new laptop yesterday and it came up with all the bookmarks etc I had previously. I was prompted to set a profile so I set default user. Now I have lost everything I had. How do I get it all back. Do I delete Firefox and start over? Richard Culver [removed email from public]

Asked by rjculv 8 mí ó shin

Last reply by rjculv 8 mí ó shin

  • Cartlannaithe

In the process of updating got a weird error message and Firefox won't restart

Had a sign that I needed to update so I clicked update and it did not complete. I clicked Close Firefox and got XULRunner Error: Platform version '101.1' is not compatibl… (tuilleadh eolais)

Had a sign that I needed to update so I clicked update and it did not complete. I clicked Close Firefox and got XULRunner Error: Platform version '101.1' is not compatible with minVersion >=101.0 Max version <=101.0’ for ‘Firefox’ and can't,t get past it. I've updated for years and nothing like this has happened before. Do I need to uninstall and reinstall? if I do will I lose all my bookmarks and saved pages? Any other workarounds???

Asked by srsarae 1 bhliain ó shin

Last reply by jscher2000 - Support Volunteer 1 bhliain ó shin

  • Cartlannaithe

password retrieval help, please

Hi....can you kindly help me figure out how to access my saved passwords from a now defunct Windows 7 computer. I had saved them using Lockwise since 2019 and thought I c… (tuilleadh eolais)

Hi....can you kindly help me figure out how to access my saved passwords from a now defunct Windows 7 computer. I had saved them using Lockwise since 2019 and thought I could retrieve them using Fiŕèfox Synch but have been trying for hours with no success. Cannot find passwords to use on dqng smartphone. I am 81 years old and woefully untechy so any suggestions or advice would be greatly appreciated. Thank you.

Asked by ML272@protonmail.com 9 mí ó shin

Last reply by Dropa 9 mí ó shin

  • Cartlannaithe

customizing my toolbar and lost access to my extension shortcut menu list button

I was trying to customize the toolbar and I can't recall how, but I lost access to my extension shortcuts through the menu list button on the toolbar. I've been since try… (tuilleadh eolais)

I was trying to customize the toolbar and I can't recall how, but I lost access to my extension shortcuts through the menu list button on the toolbar. I've been since trying to get the button back or replace it, to access my extensions that way but I'm not finding any options to get the button back which I find ridiculous because the button is very helpful on the toolbar in utilizing your extensions. I'm kind of a newbie so I'm looking for help in how to get the button back on my toolbar so I can utilize my extensions that way, please. Thanks.

Asked by Yours Truly 1 bhliain ó shin

Last reply by Yours Truly 1 bhliain ó shin

  • Cartlannaithe

Web camera worked til I downloaded FIrefox latest update-now it doesn't. I need it NOW. I need file papers with agency. It's Xtreme 720 Model XCA2-1007-BLK.

I downloaded the latest Firefox updates this morning. Now my web cam (this to me is a plug in camera that I can move around will not work. I need this camera Now. I ha… (tuilleadh eolais)

I downloaded the latest Firefox updates this morning. Now my web cam (this to me is a plug in camera that I can move around will not work. I need this camera Now. I have to get some papers filed . Before anyone says anything about my terminology, I do not know and am too old to learn computer technology- I mean age,not attitude. Also I can't figure out how to turn the flash off; there is a little cut in slot to the left of the flashbulbs, does anyone know what this is; and is there an on/off on this camera. Haven't been able to find instructions for it. the slot is the only area I can see that may control something on the camera but I can't see anything that will move in the slot. appreciate anything anyone can tell me. Microsoft Help came up (automated) and when thru a number of tries to fix it and couldn't. I think it was the Firefox update that did it but do not know why or what to check to correct. I went thru all my settings.

Asked by Polcat 1 bhliain ó shin

Last reply by Polcat 1 bhliain ó shin

  • Cartlannaithe

10-12-2023 - for the 118.0.2 update all external links on posts to news articles in facebook are no longer accessible on all WIN 11 systems tested.

Today is 10-12-2023 and as of the last update to Firefox (118.0.2) external news links on posts in Facebook or Facebook messenger no longer work on WIN11pro64 computers a… (tuilleadh eolais)

Today is 10-12-2023 and as of the last update to Firefox (118.0.2) external news links on posts in Facebook or Facebook messenger no longer work on WIN11pro64 computers as indicated through testing.

There is only an "I beam" indicator and frequently the posted news article links; and images do not appear when using Firefox (however they do appear on other browsers; no issues detected). As noted, this anomaly also applies to Facebook messenger external news links. Based on timing of this update 118.0.2 and the repeatability of the failure on various computers (with WIN11) and the absence of any other changes to all of the computers, all indicators are that this is not a Facebook issue and as nothing else on any of the computers has changed the 118.0.2 has an apparent issue. (In summary this effects every one of the 5 WIN11pro64 computers I have tested with the Firefox update, so far)... the only change to ALL OF THESE DEVICES was and is the Firefox update (118.0.2) .

In addition have tested Firefox and Facebook on 2 additional computers (WIN764pro) - to keep comparative balance; on 1 win7pro64 unit the Firefox app was not updated and on the other win7pro64 system it was updated to 118.0.2.

And after that round of testing the outcome was conclusive - the Facebook external news links work seamlessly and without issues (NO UPDATE TO FIREFOX ON ONE COMPUTER with WIN7pro64 and an UPDATED Firefox (118.0.2) with WIN7pro64 on the other)... both systems worked and the noted failure was not present.

These tests conclusively indicate to us internally that updating the WIN 11 units to 118.0.2 was a mistake.

Additionally for further comparison for this note - with Firefox update 118.0.2 Facebook external news links DO function on Opera and Chrome (for both WIN 7 and WIN11) all computers tested are the original 7 ... I have not tested other browsers for compatibility nor have I tested other computers, as the data seemed conclusive.

NOTE: If you are planning to respond please do not 'guess' (SWAG) at what you randomly speculate the issue(s) might be, as that would be an unproductive use of everyone's time... if you don’t have a proven solution you don’t have a solution, thank you.

If there is someone with knowledge of the 118.0.2 update that can offer an intelligent and proven solution please do so here...

but haphazard proposals of random unrelated experimentation without tested basis...or the concept of incorporating unproven suggestions such as maybe you should "change this" or "reinstall this" or "blah blah" when (I reiterate) the only changes to six (6) of these computers is the update 118.0.2 nothing else the seventh computer has an older version of Firefox and win 7 pro64. 118.0.2 functions correctly with win7pro64 and on Opera and Chrome browsers.

All intelligent proven workable input is appreciated because as of now Firefox for any and all of the WIN11 computers here Firefox has been removed from our approved list; as further failures are unknown.

Asked by budgbrown 6 mhí ó shin

Last reply by zeroknight 6 mhí ó shin

  • Cartlannaithe

Primary Password

Because I was getting frequent and numerous pop-up boxes asking for my Firefox Primary Password, even though your site claims you no longer use or require one. based on a… (tuilleadh eolais)

Because I was getting frequent and numerous pop-up boxes asking for my Firefox Primary Password, even though your site claims you no longer use or require one. based on advice from a Cox Complete Care Technician, I set one up. I am still getting as many annoying pop-ups as frequently. Sometimes my primary password entry makes the pop-up disappear. Just as often, my PP entry makes the pop-up pop-off momentarily and come right back on minus my entry with no explanation or rejection message. Why is this happening? What is the point? Please respond. Debora H. Schwartz.

Asked by Debbie 9 mí ó shin

Last reply by cor-el 9 mí ó shin

pop up virus warnings

I went to a local website and ended up getting virus warnings, see photo. I doubt if it's real but I don't know how to get rid of the messages, or scan for the virus? I … (tuilleadh eolais)

I went to a local website and ended up getting virus warnings, see photo. I doubt if it's real but I don't know how to get rid of the messages, or scan for the virus? I scanned with the Windows virus protection and the computer came back clean. I can and have turned the computer off and back on, no help.

Thanks

Asked by gsteve498 5 mhí ó shin

Last reply by zeroknight 5 mhí ó shin

  • Cartlannaithe

Firefox Dilema

When PC is activated Firefox will open and then close and reopen. When opening another app and starting to work in it, out of the blue, the app will quit and Firefox will… (tuilleadh eolais)

When PC is activated Firefox will open and then close and reopen. When opening another app and starting to work in it, out of the blue, the app will quit and Firefox will open automatically. Not at all times but very aggravating when it does happen. More often than not.

Asked by Joe Schaerer 8 mí ó shin

Last reply by Dropa 8 mí ó shin

  • Cartlannaithe

Jumbled, illegible texts.

I wrote earlier today that texts that I wrote with Windows 10 and tried to transfer to answer or add to an address became jumbled, illegible. It may be good to know that … (tuilleadh eolais)

I wrote earlier today that texts that I wrote with Windows 10 and tried to transfer to answer or add to an address became jumbled, illegible. It may be good to know that this also occurs with a number of adverstisement that are sent to me. What do I need to do to correct this?

Asked by Jamesrsamec41 7 mí ó shin

Last reply by cor-el 7 mí ó shin