Firefox Community Forum

Can't login to Outlook.

Get message "Secure Connection Failed"

Pressed "Learn more" and am now advised to do something I don't understand.

Please advise what I should do in simple steps

Thanks

Neil Margerison

Good Morning, I have always used Firefox for my online banking. I could pull up my bank, put in log in information, put in my Authenticator code and I would be in. Now.... After putting in the authenticator code it gives me a white blank page with the tab Submit Form. Over the weekend with working with the Bank, trying all types of scenarios, closing cookies and history, shutting down the computer, etc. they suggested installing and using Google Chrome and I was able to get it to work. My question.... I still tried Firefox and I can't get it to work....did something change? Did I mess something up? I am ok with using Google Chrome just have always used Firefox. Thanks for you help and input. A. Miller

I have downloaded (or so I thought) the Firefox 115.13 in order to use Billpay via my bank. After several attempts, my bank keeps saying "Looks like you are using Firefox 78; update to..." Would love any help. Shan

I can't scroll down my Outlook Email folders. I have maybe 30 folders, but I can only see the first/top 12 or so, starting with Inbox, etc. I can scroll down my emails. I have asked Microsoft Support 3 times, so I have deleted addons, cleared cache, tried Private Window, but still no joy. The folders are all visible on my cell phone (Android), but I really want full use of Hotmail again on my laptop. It has been a problem for a few months. I cannot update my OSX, so cannot install/use another browser, and probably not update Firefox either from 78.15.Oesr. Thanks in advance.

I'm organizing my bookmarks in the Sidebar and have lots of folders and dividers to keep things organized into categories etc. When grabbing a bookmark at the bottom of the list, I start to drag it to the top to get it to a folder in the middle but as soon as I get close to the top the scroll starts and accelerates to a high speed immediately and I scroll all the way to the top. I want to know if there's a way to slow down either the top speed or the acceleration of the scroll, because at this point I cannot finesse it enough to get to where I want.

Thanks, Roger

Dear Firefox Officer,

I have been requested by e-mail to update my Firefox 78.15.Oesr (64 bits) before the end of March. Is this update compatible with my MacBookPro5,4 with IOS El Capitan 10.11.6? Please note that I cannot install a more recent IOS. Without updating my present Firefox, would I still have access to all my favorite folders and applications? Thanks for your help. Best regards, Marcel Arnould

I received an email from mozilla, dated 02/23/24 subject: Don't stop the sync Up grade firefox password by March 31st.

I'm dumb about how to do this.......My deceased wife did all of using the Mac. The unit has version 78...Has anyone got time to guide me thru this??

Hello. I share the exact problem had by [[magicienne|https://support.mozilla.org/en-US/user/magicienne]] (posted 4/6/21, 4:08 AM)

I too, only have the choice of importing data into Firefox. Not exporting. I've version 78.9.0esr (64 bits) of Mozilla as well and work on an iMac OS X (El capitan). My desire is to import the information into Safari v15.6.1 installed on a MacMini v10.15.7.

I've read and followed the directions posted 4/6/21, 11:20 AM by moderator [[cor-el|https://support.mozilla.org/en-US/user/cor-el]] to no avail. The export function still does not show in the pull down menu.

•••••

The directions read: The export and import logins menu items aren't present in Lockwise in Firefox 78. • Firefox 79+ comes with an export to CSV feature. • Firefox 80+ comes with an import from CSV feature.

The LoginExport.jsm module is present in Firefox 78, but hasn't been enabled and you need code in userContent.css to get the export menu entry in the cogwheel menu in Lockwise. Add code to the userContent.css file.

@-moz-document url-prefix("about:logins"){

button.menuitem-import, button.menuitem-export {
 display:block!important;
}

}

It is not that difficult to create userContent.css if you have never used it.

The first step is to open the "Help -> Troubleshooting Information" page and find the button to access the profile folder. • https://support.mozilla.org/en-US/kb/use-troubleshooting-information-page-fix-firefox

You can find this button under the "Application Basics" section as "Profile Folder -> Open Folder". If you click this button then you open the profile folder in the Windows File Explorer. You need to create a folder with the name chrome in this folder (name is all lowercase). In the chrome folder you need to create a plain text file with the name userContent.css (name is case sensitive). In this userContent.css text file you paste the text posted. On Mac you can use the TextEdit utility to create the userContent.css file as a plain text file.

You need to close (Quit/Exit) and restart Firefox when you create or modify the userContent.css file.

•••••

Please see attached image of my userContent.css file within the chrome folder.

I'm certain you will be able to help. Thank you for your assistance.

HI. Firefox seems to be logging me out of all my sites when I turn off my desktop. In some cases, it won't even let me access certain login screens. I've already followed instructions about resetting cookie/login/search history settings, etc, but it doesn't seem to fix the problem. Any ideas/advice?

Two questions regarding FireFox ESR for legacy macOS:

Is there any plan to make Yelp compatible with FireFox ESR? It hasn't worked correctly for a couple of years…

With the conversion from Intel to Apple Silicone macs, any idea how much longer will FireFox ESR support the Intel platform?

For the past several weeks when I click on Messenger from the Facebook web page I get a blank page with the Facebook header. Same if I click the little shortcut button (brings up a blank box). I've cleared all cookies and cache but no change. I do not have this problem with Safari so I believe it is a Firefox issue and not a Facebook issue.