Firefox Community Forum

Hello, I was reinstalling my OS, and I didn't create recovery code for my data to retrieve it after (which I found out after reinstalling my OS) on my Mozilla Firefox account, I had a lot of passwords, bookmarks and data that I need to recover, also for my full time job a lot of valuable data which I have lost now. I couldn't find any email address so I can address my concern directly, It's why I am posting here. Please help, I am so lost now. I can also provide you with any information needed, just let me know.

Firefox Account Email: [email]@hotmail.com Contact Email: [email]@hotmail.com

I would really appreciate your help, and hoping on resolving my concern in a timely manner.

Blagojche

I got a new device and had to sign in and sync everything. When firefox asked about syncing I didn't realize it was asking about using the edge bookmarks to sync with. I tried to cancel but it was too late. Can I undo/remove firefox syncing to edge? Does this mean any changes in Edge will automatically change firefox now? I do not want edge bookmarks/settings. I want to get my old firefox settings back. If it matters: Windows 10 home on one device, Windows 11 on another. All browsers up-to-date.

Full scenario: Computer had some issues, so I set up Windows Backup/Restore to a point just before resetting it, saving that data to an external drive. Then, I reset Windows, choosing the option that lets you keep your files (most of them it looks like) while it reinstalls everything else.

I knew it'd wipe Firefox and I'd need to reinstall it, but when I synced my account, it didn't have logs. The logs are archives of various chats on a website I used to talk to friends. I know those used to be accessible through Firefox's directory under Program Files by checking the data saved for that website (something I had to do once before to remove corrupted logs), but that data obviously wouldn't be there now.

I should've considered this beforehand but I had no idea that data for different websites might not be included in a sync. It does have files for Firefox but I decided not to touch them, since I'd already synced and I didn't know if reverting to that Backup might break Firefox somehow. Or worse, cause me to lose MORE data.

Question now is, what's the chance those might be in that backup I saved? More specifically, data stored about websites I visited.

Both devices are recognized in my account. After running Sync, the history from the desktop is on the mobile but the bookmarks are not. Desktop is running Firefox snap v. 121 on Ubuntu 22.04. Mobile is running Firefox app v. 121 on Android 10. I have a copy of the sync.log but it's really long. Can attach if needed.

Reinstalled Firefox after a computer upgrade and now I'm stuck with a disconnected account and a sync loop. I login and it shows login confirmed but I look in the top right corner where you access your account and it shows that it's disconnected. On top of that, I backed up all of my tabs, favorites and passwords but I don't have the ability to import it from the back up. I'm only given the options to import from another browser. Any help in this matter is greatly appreciated.

I am a single user of Firefox 123.0 (64 bit) on a Windows 11 desktop, Win 11 laptop, and Android phone. If I use Profile Manager to delete both of the the Profiles from my desktop ("default" and "default-release"), will that have any effect on my laptop or phone? Specifically, will I lose my passwords and bookmarks on all devices, or just the desktop?

Also, can I delete one of my two profiles? If so, which one? When I navigate to Users\Bill\AppData\Roaming\Mozilla\Firefox\Profiles, I see four folders:

 lamrm8zp.default-release,  2/26/2024
 gqrogfwy.default,  2/24/2024
 06m8lkgu.default-release,  9/21/2023
 x0wvrqsi.default,  5/4/2022

I do not remember my password from almost 3 years ago. I am not sure my passwords still stored in my old firefox account but I found my recovery key. I will try to do password reset but it says resetting password resets the account data. I got the e-mail for password reset but I am not sure to click it if because I am afraid that it resets my data. When I enter it does it provide option for to enter recovery key to not to delete the data I have?

I recently deleted accounts and passwords that were stored in Firefox under my web browser account. Is there anyway I can get that data restored? I have access to the same email/account in Firefox, but need to restore the deleted website account/credential data.

My workplace bans Firefox. It is not possible to install it in any way on any computer. I still use Firefox on all of my personal devices, and heavily utilize the Firefox Sync to keep my Bookmarks in sync across devices. I need to be able to access my Firefox Bookmarks somehow from my work computer, so I can at least retrieve recently bookmarked items.

I am able to log in to my Firefox Account https://www.mozilla.org/en-US/account/ and see my Firefox account details, but this does not include any of my Sync data.

How can I access the contents of my Sync data? I do not even need it to be integrated into another browser, I just need to be able to access it somehow from a computer that is not able to have Firefox installed.

There is a similar question here https://support.mozilla.org/en-US/questions/1255784 which provides a non-functional non-answer which is not appropriate and does not work.

On the about:sync page the button to "Export to File..." button has no effect. Regardless if I select "Limit history engine fetch to first 5000 records" or "Anonymize Data".

It used to work. So I wonder why nothing happens when I click the button now... There is no network call made when I click the button. No error.

I synchronized my Mac and iphone Firefox password accounts so I can share passwords between devices. I just realized I've lost all the passwords on my Mac. The only passwords I see are the ones stored on my iphone

Is there a solution to retrieving the passwords on my Mac?

Thanks

Yesterday, I noticed after I closed and re-opened Firefox, my browsing session was completely gone - all my tabs and windows, my entire browsing history, website sign-in status, all completely gone. I've been troubleshooting since then.

I've noticed that the 'sessionstore-backups' folder in my profile folder is missing. When I open Firefox, this folder is created and Firefox writes some data to it, but Firefox seems to delete the folder as soon as I quit Firefox. Firefox should not be doing this. My Firefox is configured to open previous windows and tabs, and is NOT configured to wipe any browsing data of any kind when it closes.

As a sanity check, I spun up a Windows Sandbox (briefly, it's a clean, isolated Windows environment) and installed Firefox there. I also enabled the option 'Open previous windows and tabs'. Firefox behaves normally - it re-opens the tabs/windows I had open when I quit Firefox. Great, that's what I expect. The trouble starts as soon as I sign in to sync. After signing in to sync, and letting the initial sync process complete, I open a couple of windows and tabs, then quit Firefox. Firefox begins nuking my browsing session again - the 'sessionstore-backups' folder is erased, and next time I start Firefox, all my windows and tabs are missing, and my browsing history is missing.

So, at this point, I'm assuming something in my synced data has become corrupt. I haven't installed any new extensions lately. I haven't changed any of Firefox's settings that would cause this to happen. The only thing I have done differently lately was enable Firefox Sync in LibreWolf and sign in to sync there. It seems like this session-nuking trouble started after I signed in to sync in LibreWolf. I assumed, since LibreWolf is a fork of Firefox, and because there were no warnings or indications the feature was incomplete/unstable/experimental/etc., that it would just work, that it wouldn't cause any issues. But it seems like it has caused issues. I checked LibreWolf's issues tracker for anything related to 'sync', but I didn't see anything noteworthy.

I've been using Firefox and Sync for numerous years without issue. This session-nuking thing started yesterday.

I use Firefox in a few places, and based on what I saw happen in my Windows Sandbox, this session-nuking issue is going to happen in every Firefox I'm signed in to as soon as it has a chance to sync. Obviously, I do not want this to happen.

What can I do to determine what the issue is? What can I do to check if something in my synced data has become corrupted? What can I do to reverse it? I'm not opposed to completely wiping/resetting my synced data, but I'd rather not if I don't have to. The only thing I would lose sleep over is my bookmarks, but I know I can export them. Are there any debug logs I can enable/look at? Anything I should look for in Event Viewer?

Thanks.

I have two profiles on one computer and I want to use these profiles in different languages for web pages (one in English and one in my native language). If I sign-in the two profiles using one common Firefox account, this seems to be impossible: a change of the language setting in one profile immediately reflects into the other profile. Is there a way to disable the sync of language? I want histories and bookmarks to be synced across the profiles and thus I want to use the same account. Thank you.

I've just had to completely reinstall windows without being able to backup my files (I couldn't launch my computer in order to actually back them up) meaning I've lost my recovery codes. I thought this would be fine as I could just sign back into firefox on this new install of Windows but as it turns out I must've forgotten to put my sign in information into my password manager. Again, I thought this would be okay as I still have access to the email I used to sign up to my firefox sync but I got the message saying I'd lose my data which isn't fine and now I'm at a bit of a loss. I've had to use a spare email to make an account and ask here but I'd really love my old account back. Is there any way at all I can get back into my account without losing my bookmarks and passwords? If not, how much information would I end up actually losing? I'm slightly unclear on that part. Do I lose absolutely everything? I'm a bit stressed about all of this ontop of losing all of my old computer files so I'm sorry if this is a commonly asked question but I was struggling to find anything that helped me D:

Any advice at all would be really appreciated thank you so much!!

Sorry to have this same issue again, knowing full well it can happen after finding this some years ago (https://support.mozilla.org/en-US/questions/1319823), I tried to carefully connect two older PC devices back to firefox sync, however on one I managed to enable sync before disconnecting my profile (it seemed as if reconnecting sync temporarily was the only way to disconnect a profile from firefox's UI - I should have been more careful and removed the profile from the filesystem level): at which point I polluted the sync server.

I've noticed that `about:sync` has an option under bookmarks/engine actions 'wipe bookmarks', which sounds exactly what I need, and if I watch what happens once pressed it does the right thing and repopulates the sever with the 'correct' PC's bookmark set (when run from that PC), however it also says 'other devices will act like a reset', which i'm finding NOT to be the case: eventually one of my other device repollutes the server with bad bookmarks which propogate.

I'm thinking the culprits are my phones, If I wipe and do a sync on a phone, my phone's bookmarks stay polluted. If i'm right about that, I think my question is: can I wipe my profile (or preferably only my bookmarks) from my phones' Firefox without having to entirely uninstall/reinstall (or do you have any other advice for not re-polluting the server from some already-polluted device's bookmarks?

thanks in advance

I can sync my home desktop (Windows 10), home tablet (Windows 11), and phone (Android) just fine, but I am having trouble syncing with my work desktop (Windows 10). As I can work from home, I would like to keep my bookmarks, history, etc. synced.

While at work, when I start Firefox, it says that I am running an older version of Firefox and either need to create a new profile or exit to avoid problems. So I create a new profile, then update to 117, then restart Firefox, and things are fine for a bit. Eventually though, if I exit Firefox, it will go through this cycle again the next time I start Firefox. When I check the version after starting, it says that I am on version 115, even though I already updated to 117. I went into about:profiles I saw that there were several profiles there: default, default-release, then default-release-1, 2, etc., with the most recent number being the one currently in use.

Could this be some sort of organizational setting that is preventing the update from sticking? Is 117 not 'backwards compatible' with 115, so to speak, with regards to syncing? Any way to work around this? Any insights here would be appreciated.

I have freshly install Manjaro system. On there I installed the Flatpak of Firefox. When I try to login into my Mozilla account for sync it doesn't load. See the screenshot. On my other computer it works without an issue. What can I try?

Hello, this is josh, I have a dedicated website for my business and I use Firefox Brower. The problem i'm facing right now is the website isn't loading properly in the Firefox. Website isn't showing image and proper site. However, when i try to open the site in the other browser, it looks fine. what should I do, you please guide me.