Firefox Community Forum

Hello everyone,

support for Windows 7, 8 and 8.1 will end in September with the end of the ESR 115 branch. Corresponding support article

Is this still the current status or are there any plans to support the old Windows versions for a little longer?

Thanks and regards, Martin

Here's what happened: I had installed Firefox on a different computer using my current profile backup copy/pasted, into

C:\Users\Al\AppData\Roaming\Mozilla\Firefox\Profiles\s99pq6qr.default

& it worked ok .... but when I signed out & back in days later & launched Firefox on the new computer...

The problem is that it had 2 profiles on the new computer...mine & a generic one ..& that generic one became the starting or DEFAULT profile... obviously without all my data....so I backed out & later deleted that one generic profile so mine would be the only DEFAULT profile used. 

But from then on trying to use my profile on the new computer copy/pasted from my main laptop that I’ve had FF on for10 years...failed .....as it kept using the generic one...& all attempts at fixes to get only my backup profile used didn’t work...so.... & had to do a complete uninstall of Firefox using REVO..as it finds all folders & files hidden around places....but ....after REVO uninstall I found more folders &files of Mozilla & Firefox all around in my C drive...SO..after eliminating everything I could & starting over ...by downloading a new Firefox browser application on the new computer ...but before running the set up files... Now... I want to reinstall Firefox on this different computer ....& make sure that only my backup profile is used!

I was going to try Backup assistant.... But HOW DO I LOCATE & USE/RUN Backup assistant?

When I read this:

https://support.mozilla.org/en-US/kb/switching-devices

These are the steps you need to follow:

Click the menu PhotonMenuButton button in the top right corner of the screen.
Click Help.
Click Switching to a new device.

BUT...I DON’T WANT TO “Switch to a new device.” I WANT TO KEEP IT AS IT IS ON MY CURRENT DEVICE ....AND...WHILE ADDING IT TO MY NEW COMPUTER TOO (I might be confused at the term 'switch')

Then I thought of using Sync When I read this about Connect additional devices to Sync: To connect another desktop computer or profile, just sign in and let Sync do the rest. https://support.mozilla.org/en-US/kb/how-do-i-set-sync-my-computer How do I know if I already had set up Sync on my computer? how to access it

I’m sorry.. but just overwhelmed/confused with too many help articles here...

& on the internet....

Thanks for any help & suggestions!

I got an extension called BTRoblox and after installing it made most icons black and white. I uninstalled it and nothing changed, I tried changing my theme, restarting the browser, going in incognito tabs, and nothing has worked. I can't figure out for the life of me what this extension did to break Firefox.

Hi, I'm not sure if this is a bug, or me not using FF properly.

I want Firefox in general to ask me, which profile to use when started. So in the Profile-Manager, I removed the checkbox for "Use selected profile without asking as startup".

Now, I wanted to create a shortcut for a specific profile, so I tried running `firefox -P "myProfile"` or even `firefox -p "/path/to/myProfile"`. In both cases I get the window asking me which profile to use.

Debian 12.6 - SwayWM Firefox 128.0 (64-bit)

Videos stopped playing on Firefox today. I had no issues even this morning but starting a few minutes ago no videos would load and play. I am able to play videos on Chrome and no other video/audio issues. I restarted my pc and cleared Firefox cache/cookies but that hasn't fixed the problem. I am using Windows 10. Could you please assist?

Best, Steve

I'm having trouble posting here with that error message, and problems uploading images, so forgive me if you have not seen the latest updated post.

error

You are still on the beta update channel as you can see in the "Help -> About Firefox" screenshots.

You can possibly check about:support for the path of the Firefox binary and profile folder..

Above you mention portable, are you using a portable Firefox version? To update, it's just a matter of extracting the executable and replacing the contents of the portable folder.

What differentiates the "portable"method, that I've been using as my method for years without an incident, up until recent recent Firefox releases? The only thing I do when there's an update is replace the contents of the install folder, the same folder that the profile manager is pointing to, with the contents of the extracted executable,

I just realized the existence of this folder in about:support "Update Folder: C:\ProgramData\Mozilla-1de4eec8-1241-4177-a864-e594e8d1fb38\updates\C47CD37E750B0BD0. I tried to delete it. It recreated itself, changed my settins to "Update Autoimatically" and wiped out my entire session.

The contents of it's update-config.json file are the following. Would changing these values to "false" do any good? Or perhaps altering the contents of updates.xml in the same folder

"{"__DEFAULTS__":{"app.update.auto":true,"app.update.background.enabled":true},"app.update.auto":false}"

I do have a "Profile" folder at C:\Users\mr\AppData\Local\Mozilla\Firefox\Profiles. The two entries are from 2019. One is empty, ans these are the contents of the other

profile contents

I accidentally disabled the keyboard shortcut for media browsing. For example, I was able to fast forward by 10 seconds by tapping the right arrow on my keyboard, but this has now been disabled. I cannot figure out how to get back to settings to re-enable this feature (checked online, in Mozilla support pages and on Mozilla community)

I think I tapped Ctrl + left arrow to bring up the settings box when I accidentally disabled the keyboard shortcut. Any help would be appreciated

Some months back when I get gmail from the Economist and try to go to an article the gmail links to I get this: Our apologies. An error seems to have occurred. The article actually appears very briefly but then gets overwritten by this error message. I am using an up to date Windows 10 PC.

When I go to Microsoft Edge this behavior does not occur. In Firefox I have tried clearing the data and cache but to no avail.

Any thoughts on dealing with this? I do not want to go through many heroic steps to fix this.

Rather than show websites with text, images, links, etc, I now have only text-links as shown in the attached picture. The website is: https://austin.bibliocommons.com/user/login?destination=%2Fuser_dashboard

Website opens properly using Safari and Chrome.

Greetings...

In the Settings > Privacy & Security > History > Clear browsing data and cookies > Automatically clear all checked items when Firefox closes, I have the "Temporary cached files and pages" selected to be automatically cleared when I close Firefox.

Unfortunately, this does not appear to be working, in that when I reopen Firefox and immediately check the Cookies and Site Data or the History sections, the Temporary cached files contains the same MB of files that appeared before I closed Firefox.

Any idea why this setting appears not to be working as described and expected? Please advise. Thank you very much for your assistance. Take care...

Hello everyone,

I have a problem. I have seen that there have been discussions about this in the past. Unfortunately I have not found a solution and the discussions are all archived.

Now to the problem: Various pages have no favicon in Firefox when I drag them into the bookmark bar as a bookmark. However, when the page is active in the tab, a favicon is visible there.

The problem does not seem to be unique to me. Several people have tested it. It also seems to be a problem in Firefox only. In other browsers, this problem does not occur.

What can website owners do to fix this problem?

Here is an example of a site where I have the problem. www.organspende-register.de

Many thanks in advance. Best regards

Translated with DeepL.com (free version)

I have done every single thing including reinstalling Firefox. The Youtube videos will not buffer in my Firefox browser in ANY mode, safe, troubleshooting, etc. I got it to start after reinstalling then about a minute into the video it started buffering again. I can watch vids in ANY other browser, and am connected by ethernet to my router.

Hello! I accidentally clicked to restore default setting in the customize toolbar menu, and now all of my tab/address bar/bookmark bar setting and locations are different and I don't like it at all. Previously, the address bar was above the tabs and the full length of the window. Now the tabs are at the top and the address bar is on the same bar as the bookmarks I have saved to the bookmark bar. The address bar goes full length if I remove the bookmark bar but I want to have both on the screen at the same time, on their own bar, as I did before. I have looked through the all of the settings and customize options, and can't find anything that will move my address bar to the top above the tabs, or a way to keep the address bar and bookmark bar open and available separately. Help! Thanks. :)

Hi, I have a disaster situation. I backed up my profile and then I wiped my computer running Ubuntu 20.04. I replaced it with Ubuntu 24.04. Now my profile seems to not be compatible with the Firefox installation on Ubuntu 24.04.

I followed this official instructions: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

I put my old profile in the ~/snap/firefox/common/.mozilla/firefox/ folder and I set the correct values in profiles.ini. But sadly when I start Firefox all my passwords, extensions and history are not there. I lost everything.

I'm super desperate. Please tell me I can fix this somehow. Why is the official documentation lying?

I've read through lots of instructions, and tried to list a site as an exception to the ad blocker, but it doesn't seem to work. The site that I want to be able to contact me is Rakuten.com. Please help. This seems so complicated.

When I enter "about.config" in the address bar, it searches it instead and I can't get to the about.config page. I thought maybe it was the search extension I was using but when I changed it, the problem persisted. Is there a way to fix this or at least a way to get to the page?