Firefox Community Forum

I can open Firefox and it works fine on my (admin) user account, as it has for years.

Starting today, when my wife is logged in on her account/user on the Mac, when trying to open Firefox there is a prompt "Firefox is trying to install a new helper tool" and requests the admin name and password. I authorized yes to install the helper tool, and then the Firefox icon bounces on the dock indefinitely and Firefox is "not responding" and never opens. If I force quit and try again, I get the same prompt to install the helper tool and the cycle begins again.

I think this started after I updated a BitWarden extension on Firefox on my wife's account, but not sure if that is what provoked the problem. The same Bitwarden extension exists on Firefox on the admin account, and that Firefox works fine.

What I have tried so far: Shut down all BitWarden apps. Refreshed Firefox on the admin account - which deletes the BitWarden extension. Moved Firefox to the trash. Restart the computer. Re-install Firefox from the admin account (Firefox again works just fine when admin is the user). But Firefox still does not work when another user (my wife) is on her account - same issue with asking to install a helper tool and Firefox never opens.

Hardware: MacBook Air M2, Seqouia 15.1

Any help is much appreciated.

Hello everyone.

I've been having some issues with Mozilla lately. I don't know if my CPU is in bad condition or not but, when I change tabs through my Windows, say changing tabs from Mozilla to Spotify and changing it back to Mozilla, my CPU gets very full, causing my cursor to lag, and Mozilla to be unresponsive for a couple of seconds first and it gets kinda worse as I continue to use my PC, causing the lag to occur for over 10 seconds.

I have seen some similar complaints on the web but they date back to 2014ish times.

What do you think? Is it somewhat my CPU's problem or did Mozilla's handling get worse over a patch or something?

I enjoy Mozilla and don't want to quit using it. Any help would be much appreciated.

Hi, I just installed Windows 11, version 24H2 and now in Firefox I'm continually prompted with "Awaiting Location Permission, Grant Firefox location permission in system settings".

The problem that location has been turned off by admin on this computer. How can I stop these continual prompts from Firefox? I have checked the box in Settings to block location requests from new websites but am still getting the prompts.

Thank you.

I was live streaming last night, and the page started acting up, so I refreshed it, and my camera disappeared.

I went to my stream settings, and there were no cameras available (I have 3 running and available always).

I went to my permissions page, and all permissions were enabled. After finding a troubleshooting page that showed me how to get to Firefox's "Troubleshooting information" to see all Input Devices, and there were no cameras. Screenshot attached. (Funny, because the "C920 Webcam microphone" was listed, but not the camera)

When I reboot/refresh Mozilla, I AM able to see and select a webcam, but only upon initial startup. If I refresh the page, or open a new streaming page, all cameras disappear again. This is not a long-term work-around, as refreshing FF clears my cookies/cache and I have to spend 30 minutes setting my stream pages up from scratch.

Any ideas what could cause this, and if there are any other troubleshooting steps worth trying?

I got 3 popups from Malwarebytes stating- Blocked Website, event details- riskware.

c:\program files\mozilla firefox\firefox.exe

Outbound connection With a IP and Domain

While waiting on my Bank website to load (was very slow) why did Waiting on www.facebook.com show at the bottom the whole time? I did a screen shot.

How can I completely block Facebook from accessing my system through firefox?

In last few days some links and web URL's get redirected to Facebook pages. For example www.vh1.com redirects to https://www.facebook.com/VH1/. I have cleared cache and cookies. Oops just testing Chrome as I type this and the same thing happens there, so not Firefox solely. Still, anyone any suggestions where to start to look?

Back in the days it was always possible to change Proxy port number (or, I believe, any other numeric value) by moving the mouse scrolling wheel when the cursor is placed inside the related field. I don't know whose intelligent decision it was to disable this functionality, but it has gone since the last update (v130.0). Now the window scrolls regardless of the cursor position. It looks like it works fine, but for those who are used to this kind of functionality, it turns out to be inconvenient.

Please, roll this back before it's too late :) Thank you.

Since Firefox seems to offer respite from 2-step security each time when using the same laptop, what do I have to do to benefit from it. Each time I tap the box to remember this connection but I still get asked to do the extra step.

I just switched my favourite browser from Chrome to Firefox on advice from an Apple Store advisor trying to use less memory. All the IDs and passwords came over, but logging in to known URLs seems not to just happen on their own, and I have to enter them fresh each time along with 2-step security.

I have a 13-inch MacAir 2018, with Somona 14.6.1 MacOs using Firefox 130.0.1.

By the way, I had previously switched to Chrome from Safari that remembered all logins and 2-step security but took a "year and a day" for logins.

Thanks!

My firefox just automatically installed 131.0.3 on my imac, and now in settings there is no option to view thumbnails upon hovering over open tabs.. was this feature removed from firefox?? or am I looking somewhere wrong or what? I liked that feature and used it often.. thanks!

My email inbox show no emails in it. My I phone shows over 8000 emails in my email account. In the old Firefox page, all my emails are there on my computer, but not in the new . How do I get all my emails into the new Firefox email inbox? Thank you.

I have reinstalled Firefox on my Mac many times, completely removed all files using app cleaner, and reset Firefox by holding shift and option on start. Despite this, the app is very slow to launch, and when it does no pages load or render. Opening a new tab freezes the entire app for 15-30 seconds, and when the tab opens it is completely blank. Attempting to browse to a URL does nothing, and the address bar just returns to being empty. Attempting to open settings does nothing, although parts of the app that open separate windows such as the about version info and bookmarks work fine. The only thing I haven't done at this point is completely reinstalling macOS, so maybe there is something wrong with my system config. I first noticed this issue when using the early macOS Sequoia betas, and assumed the app wasn't updated to support it yet. However after updating macOS and completely removing and reinstalling all traces of Firefox, it still doesn't work. I am currently using macOS 15.1 beta, however the issue also persisted on 15.0.

I not really sure what is going on but about 2 days ago I started having an issue where I have no sound within Firefox. I have tried using youtube, ign, other video sites etc. This affects my primary speakers which are set as my default audio device. When I use my headphones, I do have sound.

When I use any other application whether it is steam and the advertisements built into it for game trailers etc, GoG and i'm running a game, running another third party app for games, I have sound on all devices with no issues.

I have checked to see if my settings are mirrored for each device and cannot find any differences. When running youtube in Microsoft Edge and Firefox, my settings are the same but only Edge gets sound. I have tried doing all of this with and without addons installed for Firefox. I have also disabled VPN, tried PC restarts and a fresh install of Firefox.

I can't launch Firefox -- has never happened. I just need quick fix - don't have time to learn as I have Dr. appt. to get to! Got error msg.: re whatever update sent today was not compatible with whatever I already have, but I didn't write down the numbers -- they were identical, just new and older version.