Firefox Community Forum

Whenever I attempt to watch something on any streaming service, I get an error message from the streaming service and a note from Firefox saying "The WidevineCdm plugin has crashed." I have tried to solve this problem a number of ways, but have unable to find a solution.

My best guess is the problem is due to the most recent WidevineCdm update, as in the plugins settings the most recent update for the plugin was on 10/21/23, which is shortly before I first noticed the problem. I did test out various streaming platforms on other computer browsers (Chrome and Microsoft Edge) — they gave the same website errors as I got on Firefox, but those browsers did not indicate the cause or suggest which plugin failed. I additionally tested out desktop apps for some of the streaming platforms; they work fine without any issues, but unfortunately the main streaming platform I use doesn't have a desktop app and only works in browser.

My computer is a Lenovo Yoga 9i, it's running Windows 11, and everything is up-to-date.

The methods I have tried to fix this issue with, to no avail: - submitted crash reports - toggling the "play DRM restricted content" options in Firefox, and toggling whether or not the WidevineCdm was activated, closing the browser between each toggle of options - clearing Firefox's cache - running Firefox in troubleshooting mode to make sure it wasn't a different extension interfering with it - tried running Firefox in compatibility mode - tried to find support from the people who made WidevineCdm, but apparently they don't do end-user support - deleting the WidevineCdm manually from the program files for Firefox and Chrome (since Firefox says the plugin is from Google), and then reinstalling it via the chrome components page. This briefly lead to the message on the plugin page that WidevinceCdm would "begin installing shortly." It seemed frozen like that for a good while, but then I tried clicking the "check for updates" and that message disappeared, and it went back to crashing when I tried using a streaming service. - uninstalling both Chrome and Firefox, restarting the computer, then reinstalling both browsers

As far as I can tell, the plugin comes automatically installed in the browser, and there isn't an alternate plugin for decrypting DRM-restricted content. If there's a way to set the WidevineCdm to a previous version before the update that's crashing it, I haven't found it, but I am no expert in computers or coding, and my guess about it being caused by the recent update could be wrong too.

I'm at my wit's end here, any help fixing this problem is greatly appreciated.

Hello, today firefox has been appearing as a blank icon on my taskbar. I have tried solutions suggested in older posts but it did not help unfortunately. if i try to

1- right click unpin from taskbar the icon shows once more. 2- right click, the icon disappears/becomes blank. 3- click pin to taskbar, the icon remains blank.

attached is the image showing the steps i described above

Hello,

In the past, FF downloaded documents without opening them in the browser. This is two weeks now that whenever I download a document, FF is now opening the document in the browser without asking me.

I welcome if someone could tell me what I can do to stop FF from opening the documents.

Thanks for any help you can offer me.

Not sure when it started but nearly every attempt to play Youtube videos results in the video freezing after about 1/2 second while audio continues, then the video jumps forward randomly before freezing again. Have reloaded, restarted, cleared history, cookies, etc, and nothing helps. Mean time Chrome plays the videos flawlessly. This is a recent problem with FF and needs fixing badly as it will just not go away.

A couple users at our site intermittently receive a SSL_ERROR_BAD_MAC_ALERT error when navigating to Google in Firefox. This happens in Version 99.0.1 (64-bit) on Windows 10 computers. When the issue occurs, users can navigate to other websites without issues. Navigating to Google in a different browser works no problem. Restarting the browser will resolve the issue. Clearing cookies and site data has no effect. Users can also refresh the page after some time and the issue will go away.

Any idea as to why this is happening?

Firefox 112.0 running on Windows 10 64-bit laptop with a small (pixel geometry) display screen has unnecessarily large padding (white space) around each bookmark as I navigate bookmarks on the bookmark bar.

I believe this was a change instituted around version 89 (in a nutshell, I could see more - twice as many? - bookmarks listed within a bookmark folder with version 88/before. The vertical whitespace between bookmarks within a folder is excessive and makes it much more necessary to scroll within a (long) list of bookmarks in a folder when looking for one.

There was a procedure posted in the discussion below on how to set and enable "compact density".

Bookmark Padding in New Firefox Versions 2 https://support.mozilla.org/en-US/questions/1369996

The procedure below was attempted - browser.compactmode.show enabled, browser restarted, however, I cannot fin "Customize Toolbar" and "compact".

"go to - about:config search - "browser.compactmode.show" - change to TRUE , then close that window go to - Customize Toolbar at the bottom of that page, there a box called Density. Click that, you'll see "compact (not supported)" Apparently, it IS supported because I chose that. (it looked like it ignored my choice) After I closed Customize Toolbar, the bookmarks were compact spaced again. Exactly how I need them."

Is this fixable/solvable?

Up until Firefox 116, Reopen Closed Tab (Ctrl+Shift+T) would reopen closed tabs, and Reopen Closed Window (Ctrl+Shift+N) would reopen closed windows. There was a clear bifurcation, so I could freely close windows and not worry about it polluting my tab history in another window.

The latest change has thrown out that advantage, and now Reopen Closed Tab reopens both tabs and windows, while Reopen Closed Window still just reopens windows. This makes the later essentially useless and the former much more difficult to use for me.

I assume this was done to just continue copying Chrome in all respects since that's how it handles it, but the changelog just vaguely states, "This change is in anticipation of upcoming changes to recently closed tabs."

Does anyone know if there's a setting to separate the two functions again?

The latest example is the button to sign into LinkedIn. It is not working in Firefox, but it does in other browsers. I have other examples just from today. I have used firefox as default for many years. I assume this is a security thing, but these are basic links. I have no add-ons or other complications. Most times, I do not even realize there is a problem, but when I feel something is wrong, I try another browser and it works. Thank you.

I have multiple google accounts, one is for work which requires VPN login and an extra password. When I type calendar or Gmail into the address bar, it takes me directly to this account. Switching to my personal account requires me to log in to a VPN, do DFA, then switch accounts. How can I ask Firefox to log in to my personal account first instead?

Thanks!

I'd like to add Firefox to Adobe Dreamweaver for site design viewing. When searching Windows for Firefox.exe I don't see it in Program Files or Program Files (x86). Firefox is installed and used daily. Can someone tell me where it's located in Windows 10?

Hello,

James here. I CAN NOT find the Firefox application file location. There is no option to show file path upon right click of the desktop icon and I can not locate it in File Explorer. I have done an entire (C:) drive search and turned up nothing. C:\Users\(username)\AppData\Local\Mozilla Firefox does not exist in my file system. I am at a loss here and it's driving me bonkers!

Hello How to remove extension symbol from toolbar? ^(see image): https://i.imgur.com/2bh8se5.png Any idea? Thanks

Majority of the songs do not play and I'm given with a pop-up, "Spotify can't play this right now. If you have the file on your computer you can import it."

I will play a song from a playlist and is given that pop-up, it will continue skipping to the next song until it plays, but only for 9-10 seconds until the song mutes, to specify, the dot (when hovered on the progress bar) will still move, indicating that "it's playing".

Some clarifications: 1. I use Spotify Desktop app (windows), Spotify App (android), and Spotify Webplayer on Chrome and Firefox. Everything works just as fine on all of these, except for Spotify Webplayer on Firefox. 2. Skipping to a later timestamp does not unmute the song. 2. I have Spotify Premium 3. I have no VPN 4. I am running Firefox with an ad blocker 5. I am running Chrome with an ad blocker (same ad blocker in Fifefox) 6. I am running Firefox to the latest version (Firefox 119.0.1 (20231106151204))

What I've done so far: 1. Cleared caches and data. 2. Updated my Windows to the latest update available - Win10 v.22H2 3. Signed-out of Spotify for all my devices, then logging-in first on Spotify Desktop (this automatically redirects to Firefox webplayer) 4. Ran Firefox on "Troubleshoot Mode" 5. Un-checked and re-checked "Play DRM content" setting. 6. Disabled and re-enabled the plug-in "Widevine Content Decryption Module by Google Inc". (this plug-in is last udpated on November 17, 4.10.2710.0

I'm including this link from Spotify's Community page.. where two other users, who commented it is only with Firefox (webplayer), are experiencing the same problem as I am. https://community.spotify.com/t5/Desktop-Windows/Spotify-can-t-play-this-right-now-If-you-have-the-file-on-your/m-p/5679914#M123192

The email was a "no reply" referring to a "Request ID: NBRBLM37JG -request for an access code" with a link to a "privacy portal" (which wouldn't open).

I don't know why I got this and what (if anything) do I need to do. Do I need an access code? Should I block the one trust.com sender?

Hi, not sure what I'm doing wrong, but my logins and passwords simply will not synch between devices. I principally use a desktop Win10 machine, and an iOS version of Firefox. Have double-checked settings on both devices, tried forcing a manual sync from each to the other, all to no avail. Any ideas on what I need to do differently? TIA.

I'm hoping someone can help with a conundrum.

A few years ago, whenever I first started Firefox--whether I had just started up my computer or had exited Firefox and opened it back up--it would take several minutes for Firefox to load any website (Google, Amazon, weather.com--anything). Once the first site loaded, it would load subsequent sites normally. Interestingly, it was only my default profile that was affected; if I used another profile or created a new one, websites would load within seconds of my starting Firefox.

I finally broke down and created a new default profile, imported my history/bookmarks/etc., reinstalled extensions, adjusted settings, etc. The new profile behaved nicely, loading the first website within a few seconds of Firefox starting. But over time, the load time has gradually increased to the point where it is now behaving just like the old profile: I load Firefox, I try to go to any website, and it takes several minutes for it to load.

Any ideas what's happening/what's the problem? Hoping someone out there has some wisdom and can help troubleshoot. Thanks!

Yesterday I had Picture-In-Picture (shortened into pip for next mentions) working on youtube, then after one day, PIP no longer works on any of the websites, including youtube. I tried disabling and enabling pip, entering troubleshoot mode, and none of them worked. Not reinstalling because it will be annoying to log in everywhere I've had account at.

Any solution?

The mute icon only shows on hover and takes up 50% of the tab size so I'm constantly accidentally muting tabs without realizing it and silencing video calls and the like. The top Google result for this issue -- rightfully yelled in all caps because this is an absolutely horrid UX -- says to set browser.tabs.showAudioPlayingIcon to false, but that does absolutely nothing in FF 100.0

I have been trying to solve this problem on and off for about a year now, but 99.99% of the time I try to access https://en.wiktionary.org/ , I get the following error: Secure Connection Failed An error occured during a connection to en.wikitionary.org PR_END_OF_FILE ERROR Error code: PR_END_OF_FILE_ERROR

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the website owners to inform them of this problem.

Learn more... Try Again

I have NEVER gotten this error message for any other website. And the strangest thing? Sometimes I CAN access Wikitionary with zero problems, but this phenomena tends to only happen when I attempt to access the website very late at night or really early in the morning. I cannot think of a single thing I have done differently when this happens.

By the way, I am able to access Wikitionary from Microsoft Edge just fine, it is ONLY Firefox where I have this problem.