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Firefox Freezes with Script Error

Firefox keeps freeing/hanging. First you will see the errors that pop up for me. Then the troubleshooting I have done to solve this problem. Script Error: Script: http://… (tuilleadh eolais)

Firefox keeps freeing/hanging. First you will see the errors that pop up for me. Then the troubleshooting I have done to solve this problem.

Script Error: Script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/imageBlock/imageBlock-3190704718._V1_.js:773

Script: http://z-ecx.images-amazon.com/images/G/01/digital/sitb/reader/v4/201411111537/en_US/sitb-library-js._V319867744_.js:34


Script: http://z-ecx.images-amazon.com/images/G/01/browser-scripts/site-wide-js-1.2.6-beacon/site-wide-5809221203._V1_.js:184


For troubleshooting I have tried the following: disable addon's and restart in safe mode (did not help) disable theme and restart in safe mode (did not help) reset firefox (did not help) uninstalled Firefox & removed all traces of browser from my computer (yes even the registry was removed)


after doing the above I still had all my previous settings. I used IE to download a fresh copy and tired again. Still have all my settings, plugin's, tabs, and unremoved cookies and a little history

I am not tech savvy but the script errors made me think of Javascript. I went to about:config and searched for Java when javascript.enabled showed up I disabled and the problem has disappeared.

I know I need this javascript enabled. I cannot do much of anything at my site with is disabled.

Does anyone have any suggestions on how to fix this script hanging problem.

Thanks for any help.

Asked by kybunnies 5 bliana ó shin

Answered by FredMcD 5 bliana ó shin

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Red screen locking Firefox saying Firefox_Critical_Error

I am getting a solid red screen with screeching sound saying a web site is trying to do something to my computer and that it's a FIREFOX CRITICAL ERROR and I need to call… (tuilleadh eolais)

I am getting a solid red screen with screeching sound saying a web site is trying to do something to my computer and that it's a FIREFOX CRITICAL ERROR and I need to call help desk. The only way I have found to close the window is to open Task Manager and close Firefox. Sometimes after rebooting the page will go away for a period of time but it always comes back. HELP! How do I get rid of this monster? The Windows 10 Virus scanner won't clear it and neither will Malwarebytes malware scanner.

Thank you, Jake

Asked by jakebe2 3 bliana ó shin

Answered by jscher2000 3 bliana ó shin

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Firefox won't open, quit, force quit or finder quit. Help!

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This p… (tuilleadh eolais)

I can't open a new window. I can't select preferences. I can't shut it down even when I try to force quit. Going to the finder and shutting down does not work. This prevents me from shutting down my computer.

Asked by nerakbow 6 bliana ó shin

Answered by cor-el 6 bliana ó shin

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Firefox will not open up in Windows 7.

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, … (tuilleadh eolais)

Firefox has stopped working in my computer. I have uninstalled and reinstalled 3 times now, and it will not load up. Many articles online instruct me to clean cookies, etc. but I cannot do anything if the program doesn't load. It does not even show as loaded in my Windows Task Manager. Please advise.

Asked by wild4hummies 5 bliana ó shin

Answered by wild4hummies 5 bliana ó shin

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Blue screen crashes

Hello. I am experiencing constant BSOD crashes since Firefox updated to Quantum. It happends shortly after seemingly unrelated actions: opening a link, clicking video to … (tuilleadh eolais)

Hello. I am experiencing constant BSOD crashes since Firefox updated to Quantum. It happends shortly after seemingly unrelated actions: opening a link, clicking video to play, or even attempting to close the app. Turning hardware acceleration off didn't solve the problem, although my PC is Sony VAIO laptop with combined Intel/Nvidia graphics which (probably) may complicate things. Resetting Firefox didn't help either. O/s is Windows 7. I also have KAV.

Asked by duracotus 2 bhliain ó shin

Answered by duracotus 2 bhliain ó shin

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Firefox hangs when opening a new tab or new webpage.

Firefox hangs when I open a new tab or new webpage. It's really annoying! Everytime I do the automatic updates this shit happens. I used to go to one of the articles wher… (tuilleadh eolais)

Firefox hangs when I open a new tab or new webpage. It's really annoying!

Everytime I do the automatic updates this shit happens. I used to go to one of the articles where it gave me instructions on how to reset my preferences, but that thread has since been modified, it now says to delete my pref.js, but that doesn't fix the issue anymore.

So i'm resorting to actually making a god damn account and asking why this shit keeps happening. I uninstalled Firefox and re-installed aswell, but it saved some of my data which I kinda need (bookmarks). That doesn't help.

I know that resetting my preferences back to default every update used to fix it, but I forget how now. Thanks...

Can someone just tell me how to fix it so I can update without having to do all this shit again.

I have only one extension and that is adblockerplus. Not likely the cause as it does this aswell without.

Asked by LimeGlass 2 bhliain ó shin

Answered by LimeGlass 2 bhliain ó shin

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Which process should I end to kill Firefox 57.0?

Occasionally, any piece of complex software will stop responding, and need to be forcibly shut down. I had such an event today when the right-click (context) menus and t… (tuilleadh eolais)

Occasionally, any piece of complex software will stop responding, and need to be forcibly shut down. I had such an event today when the right-click (context) menus and title-bar menus wouldn't appear. However, since upgrading to FF 57, I now see about 6 Firefox tasks and 6 firefox.exe processes in the Task Manager (Windows 10).

I like the feature of being able to restart Firefox (after killing it) and have my previous session restored, but the processes aren't really distinguishable in Task Manager, so I don't know which one to end/kill. I had to kill a few of them today before I stumbled upon the "main" process and Firefox disappeared. Can you help me to identify the main process for next time?

Asked by azinyk 2 bhliain ó shin

Answered by azinyk 2 bhliain ó shin

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ubuntu 15.04: firefox freezes, plugin-container using 90% CPU, 11GB RAM

Every now and then (maybe once a week on average), Firefox suddenly freezes, and checking 'top' shows that the plugin-container is using 90%+ of both CPU and RAM (I have … (tuilleadh eolais)

Every now and then (maybe once a week on average), Firefox suddenly freezes, and checking 'top' shows that the plugin-container is using 90%+ of both CPU and RAM (I have 12 GB of RAM). So I kill firefox, and when I restart, it is running as normal again.

For extensions, I only have LeechBlock (and Ubuntu Modifications). For plugins I have Flash, Java, OpenH264 Video Codec, and iTunes application detector (apparently). Flash and Java are both up-to-date.


Since the problem happens somewhat rarely, I haven't been able to reproduce it or track down any kind of cause, but I thought it merited reporting anyway; a web search didn't seem to show anyone else reporting the same problem.

Asked by william-vdk 5 bliana ó shin

Answered by James 5 bliana ó shin

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Firefox freezes if I have more than 4 or 5 tabs open

For the past few months (it's October 2017) after starting the browser I can open 3 tabs tops before the browser slows down incredibly, things load slower, videos stop an… (tuilleadh eolais)

For the past few months (it's October 2017) after starting the browser I can open 3 tabs tops before the browser slows down incredibly, things load slower, videos stop and start, ads don't close quickly. Eventually, 3 tabs or more tabs, the whole thing comes to a halt and freezes and I have to restart. I've cleared my history. Doesn't help. I don't know what to do. Thanks for any help.

Asked by JenniferOcious 3 bliana ó shin

Answered by FredMcD 2 bhliain ó shin

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I get freezing, getting stuck etc on Firefox; I also have been getting disc corruption and the disc files have to be deleted and restored, ?

usually happens playing videos on facebook or clicking on links to dailykos headlines. I have to turn the computer off entirely bypassing the normal shut down proceedure… (tuilleadh eolais)

usually happens playing videos on facebook or clicking on links to dailykos headlines. I have to turn the computer off entirely bypassing the normal shut down proceedure in order to undo the freezing. When I restart the computer it goes back to the freezing place and gets stuck again. There was a brief flash that said a webpage was causing the problem in yellow at the top of the screen; it lasted about 3 sec and then disappeared. after 3 times of trying the normal shut down after restarting my computer required a rather lengthy disc scan (3 indices) where many files were deleted and restored. I would like to continue using firefox but I am confused about why this is happening. What is my computer doing while freezing if indeed it is a webpage that is causing this to happen. I used malwarebytes anti virus and microsoft security essentials scans regularly and use good internet habits. Is this somehow related to the recent Intel invasion? So I just got a message about an installed plugin, Shockwave Flash 28.0 r0. I guess this means I should deactivate it?

Asked by whatsup1 2 bhliain ó shin

Answered by FredMcD 2 bhliain ó shin

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After installing Sophos on my Windows 10 PC Firefox does not complete its startup and ceased to work

Windows 10 and Firefox were running well on my (old) windows 10 Compaq pc. After uninstalling eset nod32 and installing Sophos it ceases to really start up. In task man… (tuilleadh eolais)

Windows 10 and Firefox were running well on my (old) windows 10 Compaq pc. After uninstalling eset nod32 and installing Sophos it ceases to really start up. In task manager I see Firefox somewhere down below, but it does not complete the startup so I do not see the browser opening. Killing the Firefox instance, reinstalling and restarting it without any add-ons (they were https everywhere, bluehell firewall, CSfire, Click&clean , Privacy Badger) does not do the trick  :-(

Can you help (other than unistalling sophos...) ?

Cheers, Wim

Asked by wimkapteyn 5 bliana ó shin

Answered by FredMcD 5 bliana ó shin

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Issue with video picture/sound "sync" in Firefox 37.0.1.

So I have been using Firefox to watch various videos on my PC for a while, and never had any issues. Earlier in the week I ran into an issue with the picture on the video… (tuilleadh eolais)

So I have been using Firefox to watch various videos on my PC for a while, and never had any issues. Earlier in the week I ran into an issue with the picture on the videos I will be watching freezing at a certain point. Usually when this occurs, the sound will continue to run, but the picture on the screen will just stay frozen. And to clarify, it is just the picture in the video that freezes, no issues with Firefox freezing. Also, it is important to note that at times the sound will hop to the end of the video (while the video continues the play at the point it was at), and I have even seen the picture freeze with the sound hopping to the end of the video.

To clarify, when the video picture freezes, there is no way (that I have found at least) to move beyond that point in the video. In essence, the video is useless after this issue pops up: something such as buffering does not solve the issue.

I noticed this issue only after my PC upgraded to Firefox 37.0.1. While I am not 100% certain the issues started after the upgrade, I am fairly certain, as I ran a video in chrome and it worked without any hitches. That led me to believe it is a Firefox issue, hence why I am asking it here. I prefer Firefox to chrome, so I hope someone can help me out in resolving this issue so I can stick with Firefox.

Any remedies?

Thanks in advance for all the help :)

Can I provide any more info to spark some answers? Let me know if I left any gaps that make resolving the issue challenging.

Asked by johnnyjohnny2015 5 bliana ó shin

Answered by johnnyjohnny2015 5 bliana ó shin

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cannot shut down or open ff and it is preventing my MAC book from shutting down . Cannot delete and reinstall because it is open

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I c… (tuilleadh eolais)

I am using OS El Capitan 10.11.1 and a mac book pro mid 2014. Force Quit does not work. There is the little black dot under the icon showing that FF is open, but if I click it nothing happens. I am literally stuck. I ma o computer whizz kid, so any suggestions/help gratefully received. Thanks

Asked by JesterWester 4 bliana ó shin

Answered by FredMcD 4 bliana ó shin

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As i would type in the search bar on Amazon.com, it used to suggest possible items below for me to select. That feature has stopped working only on Amazon. Why?

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work agai… (tuilleadh eolais)

The search bar on Amazon.com has stopped suggesting items or autocompleting what it thinks I want to search for. I don't know how this happened but I want it to work again. It was very helpful for searching on Amazon.com. It is only not working for Amazon. This autocomplete option still works on Google and Yahoo, just not Amazon. How do I make it work again?

Asked by antmojica 5 bliana ó shin

Answered by antmojica 5 bliana ó shin

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every time I click a link to YouTube firefox freezes and I have to force it closed with the task manager

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a… (tuilleadh eolais)

If I hit a link in Facebook and it is a YouTube video, Firefox goes unresponsive and I have to open the task manager and close Firefox. This happens even if it opens in a new window. I can't even open YouTube on its own without having this happen, can you tell me why? I do have three links that I have bookmarked that are YouTube videos and they play fine, but nothing else.

Asked by llahair 1 bhliain ó shin

Answered by FredMcD 1 bhliain ó shin

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I cannot move from tab to tab or bookmark tabs in firefox or open any tabs. I do not want to force quit in fear of losing extremely important info. Please help

please help! tabs suddenly became frozen and cannot move to bookmarks. I have lots of important homework saved. Can anyone please help?

Asked by piepuzer 2 bhliain ó shin

Answered by cor-el 2 bhliain ó shin

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Firefox recently started freezing every time I (a) try to open options (b) try to download a file (c) try to export bookmarks (d) try to move a bookmark around

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, … (tuilleadh eolais)

Firefox within the last month has started freezing every time on a Windows 7 laptop every time I try one of the above actions. I have tried "refresh Firefox", safe mode, uninstall/reinstall, nothing seems to help. Can't open prefs so I have not been able to turn off hardware acceleration. However, I was able to set up Firefox Sync which let me get my bookmarks to another PC and it looks like make setting changes on that PC affects this copy of FF so I <think> I've also tried turning off hardware acceleration. Nothing works. Especially frustrating that the options freeze. Firefox has worked for years on the affected laptop, is there anything I can do except give up and switch to another browser?

Asked by caraquenatb 5 bliana ó shin

Answered by caraquenatb 5 bliana ó shin

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Firefox hangs very frequently after upgrading to 36 on Mac OS

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent. Anything that… (tuilleadh eolais)

I have Mac OS X 10.6.8. I recently upgraded to Firefox 36.0.1. Ever since the upgrade Firefox hangs on most of the news and other websites that I frequent.

Anything that can be done to fix this?

Asked by ShopMalabar 5 bliana ó shin

Answered by gggeek 5 bliana ó shin

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Firefox Locks - Then Whole Windows 10 Computer Locks

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - ful… (tuilleadh eolais)

I have a brand new computer, an HP Elite, running fully patched Windows 10. I am having the same problem over and over. When browsing in Firefox (the latest version - fully patched) the computer suddenly locks up. I get the spinning wheel. After I wait a while it might unlock but until it does all applications, Outlook, Word, everything that is open, is unavailable. Here is my latest Event Viewer message. (scroll down please)

Log Name: Application Source: Application Hang Date: 1/16/2018 2:47:59 PM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program firefox.exe version 57.0.4.6577 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1438
Start Time: 01d38ef36bb52ed8
Termination Time: 6
Application Path: C:\Program Files\Mozilla Firefox\firefox.exe
Report Id: efdaccb2-e92d-457e-826a-e6e83b8b3175
Faulting package full name: 
Faulting package-relative application ID: 

I have gotten other messages in Event Viewer when the lock ups occur. They are this: Log Name: Application Source: Application Hang Date: 1/16/2018 10:03:42 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: MIKEW10ELITE Description: The program svchost.exe version 10.0.16299.15 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 95c
Start Time: 01d38ed407dd2159
Termination Time: 4294967295
Application Path: C:\Windows\System32\svchost.exe
Report Id: baf600bc-2efd-4305-ae78-2a35065dd46a
Faulting package full name: 
Faulting package-relative application ID: 

While the lockup is in place I might try to click something. Then I'll get the message in the attached graphic. Clicking "Do you want to end this process" with OK rarely does anything. This whole deal hoses my computer completely and forces me to reboot.

I've worked with Microsoft. The first time I did a complete reinstall of Windows 10. The second time I tried removing services with msconfig. Nothing is working.

Is this a Firefox problem?

Thank you.

Mike Gallery

Asked by MikeGIL 2 bhliain ó shin

Answered by MikeGIL 2 bhliain ó shin