Hi : ) I love Firefox, and I find it simply excellent. But... in the last months Im having lots of FREQUENT crashes. I dont know why. it often crashes (even 20-30 times …
Hi : )
I love Firefox, and I find it simply excellent. But...
in the last months Im having lots of FREQUENT crashes. I dont know why.
it often crashes (even 20-30 times a day), mostly with an empty page (#argh this page was closed), sometimes the program closes by itself, I restart it, it goes for some minutes or even less, and the the problems are back again.
I tried many solutions: I reinstalled it, I tried the safe modus (it crashes thesame way), disinstalled all the plug ins. disintalled the firefox accelerator. tried windows10 compatibility solutions, I created a new profile. i have the latest version, of course.
I have these issues ONLY with firefox. maybe is the 64 bits version? my laptop is 2 year old.
it does not get any better with the above solutions.
below the copy of a mozilla crash report (there are many I just picked one)
could you please help? what can i Do?
thanks a lot merlino
Firefox 59.0.3 Crash Report [@ ToParticipant ] Search Mozilla Support for this signature How to read this crash report ID: cbf80a5f-748b-4695-9d38-e5a9c0180502 Signature: ToParticipant
Details Metadata Bugzilla Modules Raw Dump Extensions Telemetry Environment
Signature ToParticipant More Reports Search UUID cbf80a5f-748b-4695-9d38-e5a9c0180502 Date Processed 2018-05-02 11:17:11 Uptime 92 seconds (1 minute and 32 seconds) Install Age 97,810 seconds since version was first installed (1 day, 3 hours and 10 minutes) Install Time 2018-05-01 07:42:32 Product Firefox Release Channel release Version 59.0.3 Build ID 20180427210249 OS Windows 10 OS Version 10.0.16299 Build Architecture amd64 Build Architecture Info family 22 model 48 stepping 1 | 4 Adapter Vendor ID
Adapter Device ID
Process Type content (web) Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC Crash Address 0x14c129ce020 User Comments Total Virtual Memory 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory 140,735,797,755,904 bytes (140.74 TB) Available Page File 5,138,169,856 bytes (5.14 GB) Available Physical Memory 4,413,202,432 bytes (4.41 GB) System Memory Use Percentage 40 EMCheckCompatibility
FP(D00-L1000-W00001000-T000) AdapterVendorID: 0x1002, AdapterDeviceID: 0x9850, AdapterSubsysID: 00000000, AdapterDriverVersion: 15.201.2101.0 D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+
Processor Notes processor_ip-172-31-24-210_us-west-2_compute_internal_7; Processor2015; non-integer value of "SecondsSinceLastCrash" Crashing Thread (0) Frame Module Signature Source 0 @0x14c129ce020 1 xul.dll ToParticipant xpcom/base/nsCycleCollector.cpp:1472 2 xul.dll RemoveSkippableVisitor::Visit(nsPurpleBuffer&, nsPurpleBufferEntry*) xpcom/base/nsCycleCollector.cpp:2867 3 xul.dll nsPurpleBuffer::VisitEntries<RemoveSkippableVisitor>(RemoveSkippableVisitor&) xpcom/base/nsCycleCollector.cpp:1125 4 xul.dll nsPurpleBuffer::RemoveSkippable(nsCycleCollector*, js::SliceBudget&, bool, bool, void (*)(void)) xpcom/base/nsCycleCollector.cpp:2893 5 xul.dll nsCycleCollector::ForgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:2942 6 xul.dll nsCycleCollector_forgetSkippable(js::SliceBudget&, bool, bool) xpcom/base/nsCycleCollector.cpp:4268 7 xul.dll FireForgetSkippable dom/base/nsJSEnvironment.cpp:1279 8 xul.dll CCRunnerFired dom/base/nsJSEnvironment.cpp:1974 9 xul.dll std::_Func_impl_no_alloc<bool (*)(mozilla::TimeStamp), bool, mozilla::TimeStamp>::_Do_call(mozilla::TimeStamp&&) vs2017_15.4.2/VC/include/functional:299 10 xul.dll mozilla::IdleTaskRunner::Run() xpcom/threads/IdleTaskRunner.cpp:62 11 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1040 12 xul.dll mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:97 13 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:301 14 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 15 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 16 xul.dll nsBaseAppShell::Run() widget/nsBaseAppShell.cpp:157 17 xul.dll nsAppShell::Run() widget/windows/nsAppShell.cpp:348 18 xul.dll XRE_RunAppShell() toolkit/xre/nsEmbedFunctions.cpp:874 19 xul.dll mozilla::ipc::MessagePumpForChildProcess::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:269 20 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:319 21 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:299 22 xul.dll XRE_InitChildProcess(int, char** const, XREChildData const*) toolkit/xre/nsEmbedFunctions.cpp:700 23 firefox.exe content_process_main(mozilla::Bootstrap*, int, char** const) ipc/contentproc/plugin-container.cpp:63 24 firefox.exe NS_internal_main(int, char**, char**) browser/app/nsBrowserApp.cpp:280 25 firefox.exe wmain toolkit/xre/nsWindowsWMain.cpp:112 26 firefox.exe __scrt_common_main_seh f:/dd/vctools/crt/vcstartup/src/startup/exe_common.inl:283 27 kernel32.dll BaseThreadInitThunk 28 ntdll.dll RtlUserThreadStart
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since firefox updated to the above version i get the following error messages on some major websites, like bbc.co.uk, wikipedia, and others, some websites work, i have added some as exclusion but other websites don't give me the option.
the websites work in the Edge browsers ok.
some website sort of work, they just display strangely, mainly text and very little formatting at that.
i have set kaspersky to not scan encrypted connections in the network section, but that stop the mymoney protected browser from kaspersky from working!
i seem to spend more time getting firefox to work after an update, i'm at the point now where i just can't be bothered anymore.
i have cleared caches and other things i have seen as suggested fixes.
Your connection is not secure
The owner of en.wikipedia.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate.
the advanced tab displays
en.wikipedia.org uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported.
Error code: SEC_ERROR_UNKNOWN_ISSUER
clicking on the error message gives the certificate info
https://en.wikipedia.org/wiki/Main_Page Peer’s Certificate issuer is not recognized. HTTP Strict Transport Security: true HTTP Public Key Pinning: false Certificate chain: -----BEGIN CERTIFICATE----- MIIIfDCCB2SgAwIBAgIQCDCUYtH+pgrgur/174vFRTANBgkqhkiG9w0BAQsFADBw MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMS8wLQYDVQQDEyZEaWdpQ2VydCBTSEEyIEhpZ2ggQXNz dXJhbmNlIFNlcnZlciBDQTAeFw0xNzEyMjEwMDAwMDBaFw0xOTAxMjQxMjAwMDBa MHkxCzAJBgNVBAYTAlVTMRMwEQYDVQQIEwpDYWxpZm9ybmlhMRYwFAYDVQQHEw1T YW4gRnJhbmNpc2NvMSMwIQYDVQQKExpXaWtpbWVkaWEgRm91bmRhdGlvbiwgSW5j LjEYMBYGA1UEAwwPKi53aWtpcGVkaWEub3JnMFkwEwYHKoZIzj0CAQYIKoZIzj0D AQcDQgAE/cBrHlZz40YZjqpIs3sTvwssebIFnhxwfJe3cm2ki4Ij0jLeUCMcPbpt K3F49QKLsIQN4TZVOuTlBK1uem6H36OCBdIwggXOMB8GA1UdIwQYMBaAFFFo/5Cv Agd1PMzZZWRiohK4WXI7MB0GA1UdDgQWBBRurRGx7mcc61Td8ipmVMG+0DsoOTCC AvgGA1UdEQSCAu8wggLrgg8qLndpa2lwZWRpYS5vcmeCDXdpa2lwZWRpYS5vcmeC ESoubS53aWtpcGVkaWEub3JnghQqLnplcm8ud2lraXBlZGlhLm9yZ4INd2lraW1l ZGlhLm9yZ4IPKi53aWtpbWVkaWEub3JnghEqLm0ud2lraW1lZGlhLm9yZ4IWKi5w bGFuZXQud2lraW1lZGlhLm9yZ4INbWVkaWF3aWtpLm9yZ4IPKi5tZWRpYXdpa2ku b3JnghEqLm0ubWVkaWF3aWtpLm9yZ4INd2lraWJvb2tzLm9yZ4IPKi53aWtpYm9v a3Mub3JnghEqLm0ud2lraWJvb2tzLm9yZ4IMd2lraWRhdGEub3Jngg4qLndpa2lk YXRhLm9yZ4IQKi5tLndpa2lkYXRhLm9yZ4IMd2lraW5ld3Mub3Jngg4qLndpa2lu ZXdzLm9yZ4IQKi5tLndpa2luZXdzLm9yZ4INd2lraXF1b3RlLm9yZ4IPKi53aWtp cXVvdGUub3JnghEqLm0ud2lraXF1b3RlLm9yZ4IOd2lraXNvdXJjZS5vcmeCECou d2lraXNvdXJjZS5vcmeCEioubS53aWtpc291cmNlLm9yZ4IPd2lraXZlcnNpdHku b3JnghEqLndpa2l2ZXJzaXR5Lm9yZ4ITKi5tLndpa2l2ZXJzaXR5Lm9yZ4IOd2lr aXZveWFnZS5vcmeCECoud2lraXZveWFnZS5vcmeCEioubS53aWtpdm95YWdlLm9y Z4IOd2lrdGlvbmFyeS5vcmeCECoud2lrdGlvbmFyeS5vcmeCEioubS53aWt0aW9u YXJ5Lm9yZ4IXd2lraW1lZGlhZm91bmRhdGlvbi5vcmeCGSoud2lraW1lZGlhZm91 bmRhdGlvbi5vcmeCGyoubS53aWtpbWVkaWFmb3VuZGF0aW9uLm9yZ4ISd21mdXNl cmNvbnRlbnQub3JnghQqLndtZnVzZXJjb250ZW50Lm9yZ4IGdy53aWtpMA4GA1Ud DwEB/wQEAwIHgDAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIwdQYDVR0f BG4wbDA0oDKgMIYuaHR0cDovL2NybDMuZGlnaWNlcnQuY29tL3NoYTItaGEtc2Vy dmVyLWc2LmNybDA0oDKgMIYuaHR0cDovL2NybDQuZGlnaWNlcnQuY29tL3NoYTIt aGEtc2VydmVyLWc2LmNybDBMBgNVHSAERTBDMDcGCWCGSAGG/WwBATAqMCgGCCsG AQUFBwIBFhxodHRwczovL3d3dy5kaWdpY2VydC5jb20vQ1BTMAgGBmeBDAECAjCB gwYIKwYBBQUHAQEEdzB1MCQGCCsGAQUFBzABhhhodHRwOi8vb2NzcC5kaWdpY2Vy dC5jb20wTQYIKwYBBQUHMAKGQWh0dHA6Ly9jYWNlcnRzLmRpZ2ljZXJ0LmNvbS9E aWdpQ2VydFNIQTJIaWdoQXNzdXJhbmNlU2VydmVyQ0EuY3J0MAwGA1UdEwEB/wQC MAAwggEGBgorBgEEAdZ5AgQCBIH3BIH0APIAdwC72d+8H4pxtZOUI5eqkntHOFeV CqtS6BqQlmQ2jh7RhQAAAWB6Rb/PAAAEAwBIMEYCIQCYBInG8WHe18O9vaEPnHxH LYRqOcc7wiG6SCybdpzCTQIhAIgDyjxagryxHN2Y4vraBjPd/OsIi5KWNmf7uXph IQ6gAHcAh3W/51l8+IxDmV+9827/Vo1HVjb/SrVgwbTq/16ggw8AAAFgekXAKAAA BAMASDBGAiEAxInIUUoY+UKfTiQfcQt0Bq+RV/oKF6Qvivhful45z3wCIQCUgFZz FpBXRl1puoXQ8S379GmZm6h8pDEPnrFymBix1DANBgkqhkiG9w0BAQsFAAOCAQEA Cn7jA1gpa8XvPlZoaYjHBLdcBEAJDKS4at1GHvaXrEGN6wc4tURSlC8J02SV9t9I QmQ/yVwk4OYzGBqWAqCDNkvCEblead7ENhWEUdGqVzlJT2Pjp2KUtHHLTITmEY2l GGY7amjEJcyJpxaEbZW8OBoiXajz7DlIl+Inh0mYtAtQl3QK6dnBPRyKBItRvfSy AjL+a6v0Ad4OHuTjbYpXKRHgKu9ewVxjP2NE668rLy2bCXCdw1H3KX7NtsPHlLW4 QOtJM8xSDR4B5/V51y6yxilSHgv9rNouLc+7JChE+5aS74OlqwyMIqHg7Tuhbxt9 w6L7TYVnAT0Usyda5d06Ew== -----END CERTIFICATE----- -----BEGIN CERTIFICATE----- MIIEsTCCA5mgAwIBAgIQBOHnpNxc8vNtwCtCuF0VnzANBgkqhkiG9w0BAQsFADBs MQswCQYDVQQGEwJVUzEVMBMGA1UEChMMRGlnaUNlcnQgSW5jMRkwFwYDVQQLExB3 d3cuZGlnaWNlcnQuY29tMSswKQYDVQQDEyJEaWdpQ2VydCBIaWdoIEFzc3VyYW5j ZSBFViBSb290IENBMB4XDTEzMTAyMjEyMDAwMFoXDTI4MTAyMjEyMDAwMFowcDEL MAkGA1UEBhMCVVMxFTATBgNVBAoTDERpZ2lDZXJ0IEluYzEZMBcGA1UECxMQd3d3 LmRpZ2ljZXJ0LmNvbTEvMC0GA1UEAxMmRGlnaUNlcnQgU0hBMiBIaWdoIEFzc3Vy YW5jZSBTZXJ2ZXIgQ0EwggEiMA0GCSqGSIb3DQEBAQUAA4IBDwAwggEKAoIBAQC2 4C/CJAbIbQRf1+8KZAayfSImZRauQkCbztyfn3YHPsMwVYcZuU+UDlqUH1VWtMIC Kq/QmO4LQNfE0DtyyBSe75CxEamu0si4QzrZCwvV1ZX1QK/IHe1NnF9Xt4ZQaJn1 itrSxwUfqJfJ3KSxgoQtxq2lnMcZgqaFD15EWCo3j/018QsIJzJa9buLnqS9UdAn 4t07QjOjBSjEuyjMmqwrIw14xnvmXnG3Sj4I+4G3FhahnSMSTeXXkgisdaScus0X sh5ENWV/UyU50RwKmmMbGZJ0aAo3wsJSSMs5WqK24V3B3aAguCGikyZvFEohQcft bZvySC/zA/WiaJJTL17jAgMBAAGjggFJMIIBRTASBgNVHRMBAf8ECDAGAQH/AgEA MA4GA1UdDwEB/wQEAwIBhjAdBgNVHSUEFjAUBggrBgEFBQcDAQYIKwYBBQUHAwIw NAYIKwYBBQUHAQEEKDAmMCQGCCsGAQUFBzABhhhodHRwOi8vb2NzcC5kaWdpY2Vy dC5jb20wSwYDVR0fBEQwQjBAoD6gPIY6aHR0cDovL2NybDQuZGlnaWNlcnQuY29t L0RpZ2lDZXJ0SGlnaEFzc3VyYW5jZUVWUm9vdENBLmNybDA9BgNVHSAENjA0MDIG BFUdIAAwKjAoBggrBgEFBQcCARYcaHR0cHM6Ly93d3cuZGlnaWNlcnQuY29tL0NQ UzAdBgNVHQ4EFgQUUWj/kK8CB3U8zNllZGKiErhZcjswHwYDVR0jBBgwFoAUsT7D aQP4v0cB1JgmGggC72NkK8MwDQYJKoZIhvcNAQELBQADggEBABiKlYkD5m3fXPwd aOpKj4PWUS+Na0QWnqxj9dJubISZi6qBcYRb7TROsLd5kinMLYBq8I4g4Xmk/gNH E+r1hspZcX30BJZr01lYPf7TMSVcGDiEo+afgv2MW5gxTs14nhr9hctJqvIni5ly /D6q1UEL2tU2ob8cbkdJf17ZSHwD2f2LSaCYJkJA69aSEaRkCldUxPUd1gJea6zu xICaEnL6VpPX/78whQYwvwt/Tv9XBZ0k7YXDK/umdaisLRbvfXknsuvCnQsH6qqF 0wGjIChBWUMo0oHjqvbsezt3tkBigAVBRQHvFwY+3sAzm2fTYS5yh+Rp/BIAV0Ae cPUeybQ= -----END CERTIFICATE-----