Ceisteanna leis an gclib seo á dtaispeáint: Taispeáin gach ceist
  • Cartlannaithe

Firefox 61 Drop Down Menus Not Working Properly...

This has been a continual problem since Firefox 56 or 57. There have been no suggestions that have worked to correct this issue. If someone want to check this out for t… (tuilleadh eolais)

This has been a continual problem since Firefox 56 or 57. There have been no suggestions that have worked to correct this issue. If someone want to check this out for themselves, log into eBay and start the process to list an item. When you see all of the drop down menus to select different things (like the item condition, etc.), you will find that the menus will NOT stay open (you have to click and hold the left mouse button to make your selection).

This is occurring with two bluetooth mice and a USB mouse as well. The operating system is MacOS 10.13.5. The problem does not occur in the versions of Firefox prior to 56 or 57 and the problem does not occur in Chrome.

One thing I just discovered is that if I click at the very outside edge of the menus, they will usually stay open. I really would like to get this issue solved once and for all. Refreshing the browser does not change anything and neither does safe mode. I think there is some coding change within Firefox that is causing the issue.

If anyone has any idea as to what might be causing this issue, please respond. Thanks in advance.

Asked by Brian 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

I cant seem to install Firefox 50 on my MAC OS Mohave. Also, how do I keep it separate from my current Firefox?

I need an earlier version of Firefox that will support Java. I'm told Firefox version 50 can. I tried to install it but my computer says it cannot install with the Mohave… (tuilleadh eolais)

I need an earlier version of Firefox that will support Java. I'm told Firefox version 50 can. I tried to install it but my computer says it cannot install with the Mohave update. Can you help me with this? Also, I would like to keep Firefox 50 separate from my current Firefox which is the latest version and that I use for everyday items. How do I ensure it does not override my current Firefox?

Asked by jdoody 1 bhliain ó shin

Last reply by McCoy 1 bhliain ó shin

  • Cartlannaithe

Resetting lost passwords

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Del… (tuilleadh eolais)

I thought this might be a Windows issue, but it appears more likely to be a Firefox problem...... Almost every time Firefox updates itself on one of my several PCs (a Dell), all of my saved logins are removed.

After some checking, I found that the actual logins file had been changed from "logins.json" to "logins.json.corrupt".

Why Firefox is doing this is anybodies guess, but it may have something to do with the actual passwords themselves containing characters that it doesn't like.......

Easy resolution - find the "corrupt" file and rename it!

Using Windows Explorer, you will need to make hidden files visible, then go to (User)>Appdata>Roaming>Mozilla>Firefox>Profiles>(71r822oe.*********), then scrol down to "logins.json.corrupt" - select, rename, "logins.json", agree to the change warning, and exit. All now works as before.

(The bits in brackets will be your own name and registry entry)

Please, Mozilla - can you try and stop this happening in the first place ?

Asked by MichaelM46 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Logging into websites

I can't remain logged-in to certain websites, for example, when I try to login to airasia.com, Firefox allows me to login, but then the page refreshes immediately and I a… (tuilleadh eolais)

I can't remain logged-in to certain websites, for example, when I try to login to airasia.com, Firefox allows me to login, but then the page refreshes immediately and I am logged out again. This only happens to certain sites. I have tried: Disabling all add-ons Clearing cookies & history Setting options to always accept 3rd party cookies Creating a new profile Reinstalling Firefox Removing my anti-virus software

I have the same problem when I use IE. I am able to login to the site using Chrome . I am able to login to the site using Firefox on another computer.

I am using Windows 7.

Asked by dummyoutlook 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Spam web page

Today a new tab keeps opening about every minute, headed Pending Reward, and saying 'we want to thank you for your loyalty to Firefox! It's obviously some sort of scam. A… (tuilleadh eolais)

Today a new tab keeps opening about every minute, headed Pending Reward, and saying 'we want to thank you for your loyalty to Firefox! It's obviously some sort of scam. A virus scan has found nothing. How do I get rid of it?

Asked by Dlc1 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

I can't recover my firefox account after a long time offline. I know my credentials but system doesn't allow me in!

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago… (tuilleadh eolais)

I can't recover my firefox account after a long time offline in firefox. I know my credentials but system doesn't allow me in! I created some firefox themes long time ago in this account.

And I know my password, because I always use a Password Manager, so I never forget any login credential.

I wanna recover my account, please I need help. To prove that is my old account I have the full picture used for my avatar, not just the visual part, the image where my face was cut.

Thanks a lot and I waiting any help. FYI: sorry if my english is not good.

Asked by ggolmayo 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

Sync disconnects immediately after logging in

I have my FireFox account on 3 main devices, an iMac, my iPhone and my work PC. On my work PC, the sync is very shaky. As of late, I go to log into sync, confirm via my e… (tuilleadh eolais)

I have my FireFox account on 3 main devices, an iMac, my iPhone and my work PC. On my work PC, the sync is very shaky. As of late, I go to log into sync, confirm via my email and then it shows that it's syncing by the rotating arrows and then it disconnects. I re-sign in, it gives me the sign on confirmed and then it shows the yellow exclamation point and it's disconnected again.

What am I doing wrong? Last week it worked for a few days and this morning my work computer must have rebooted itself over night and now it's not connecting for any amount of time. I wouldn't care normally but the password remembering is super helpful for myself.

Asked by caldy315 1 bhliain ó shin

Last reply by Shadow110 1 bhliain ó shin

  • Cartlannaithe

SIdebar bookmarks with firefox 62.0 doesn't appear exported

Why until firefox 61.0.2 when i press the button sidebar bookmarks it appear me at the left side all my bookmarks not foldable like at the picture and with newer firefox … (tuilleadh eolais)

Why until firefox 61.0.2 when i press the button sidebar bookmarks it appear me at the left side all my bookmarks not foldable like at the picture and with newer firefox 62.0 it DOESN'T show me foldable?

Not all the folders of bookmarks only the basics bookmarks.

How i can make it appear as the older versions of firefox?

Asked by Gregory 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

Is this really 2018, almost 2019?

... and Mozilla can't figure out how to keep favicons from other browsers or between synced computers? This is absurd on its face. Mozilla would love for you to switch… (tuilleadh eolais)

... and Mozilla can't figure out how to keep favicons from other browsers or between synced computers? This is absurd on its face. Mozilla would love for you to switch browsers, but beware if you do that EVERY. SINGLE. ONE. of your favicons will turn into a generic icon. The only fix is to visit all your links, as many at a time as the browser and your computer can handle, to get them back. And oh, having done this on one computer, prepare to do it all over again on another because THE FAVICONS DON'T SYNC with your version of Firefox on another computer.

What a total load of garbage, and I'm running Quantum with all updates on Windows 10 with all updates so that's not the issue.

Chrome, Edge, and other browsers keep these sync'd flawlessly and import favicons from other browsers flawlessly.

Fix this Mozilla!

Asked by CStanford 1 bhliain ó shin

Last reply by the-edmeister 1 bhliain ó shin

  • Cartlannaithe

I set up a new account and received the confirmation email and clicke on the links but when I go to login to mozilla support it says the account is inactive

I set up a new account and received the confirmation email and clicke on the links but when I go to login to mozilla support it says the account is inactive

Asked by zila5 1 bhliain ó shin

Last reply by Shadow110 1 bhliain ó shin

  • Cartlannaithe

Even after removing all the search engines except one, it adds Amazon , Google in the next run

In a newly installed Firefox in ubuntu , I removed all the the search engines except the duckduckgo. While restarting I get two more search engines added to it which is A… (tuilleadh eolais)

In a newly installed Firefox in ubuntu , I removed all the the search engines except the duckduckgo. While restarting I get two more search engines added to it which is Amazon & Google. Also after unboxing the search suggestions firefox suggests in the next run.

Asked by pc.java 1 bhliain ó shin

Last reply by McCoy 1 bhliain ó shin

  • Cartlannaithe

Access denied message shows up while trying to log out of mozilla support community

I went to "view profile" and clicked on the the "4 questions" under "contributions". While on this page that shows the questions I posted, I clicked "sign out" and this e… (tuilleadh eolais)

I went to "view profile" and clicked on the the "4 questions" under "contributions". While on this page that shows the questions I posted, I clicked "sign out" and this error message showed (see screenshot) Access denied: you do not have permission to access this page. I think when I clicked sign out again, the window got blank as seen in the second screenshot. Any idea why this happened?

Asked by Benoy 1 bhliain ó shin

Last reply by McCoy 1 bhliain ó shin

  • Cartlannaithe

Firefox Quantum Version 61.0 (32-bit) updated automatically i lost my profile Data(Bookmark ,Cookies etc )

Admin , Today Firefox automatically updated to Firefox Quantum Version 61.0 (32-bit) and I lost all my Bookmark ,Cookies etc .It showed message before Open in safe mode … (tuilleadh eolais)

Admin , Today Firefox automatically updated to Firefox Quantum Version 61.0 (32-bit) and I lost all my Bookmark ,Cookies etc .It showed message before Open in safe mode or open normally .I select Open normally ... I can see In about:profiles.

Profile: default-1487690735779 This is the profile in use and it cannot be deleted. Default Profile yes Root Directory C:\Users\usman\AppData\Roaming\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750 Local Directory C:\Users\usman\AppData\Local\Mozilla\Firefox\Profiles\5sk9c5pl.default-1487690735779-1530305829750


Earlier i see 2 folders in C :\Users\Admin\AppData\Roaming\Mozilla\Firefox\Profiles

5sk9c5pl.default-1487690735779-1530305829750 prorjmbh.default-1487690735779-1523479659903


I save both profile in different place as a backup My old profile (prorjmbh.default-1487690735779-1523479659903) was locked and empty but i copy the name. Latter old profile (prorjmbh.default-1487690735779-1523479659903) remove automatically after restart ... Is there any way i can get my old profile back.It is very Important. ....

Asked by Usman123 1 bhliain ó shin

Last reply by jscher2000 1 bhliain ó shin

  • Cartlannaithe

Some of the addons cannot be sync.

I have 17 addons in all, but only 10 of which is in the sync server according to the about-sync extension. I've turned the sync extensions button on and I also tried to r… (tuilleadh eolais)

I have 17 addons in all, but only 10 of which is in the sync server according to the about-sync extension. I've turned the sync extensions button on and I also tried to remove my account and sign up for a new one, but it doesn't help.

Asked by xqqmznpa 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin

  • Cartlannaithe

I rebooted my computer and now all my firefox add-ons, settings and bookmarks are totally gone. how do I restore it?

All of my settings, add-ons, and bookmarks are gone. It's like I am a brand new user. My other browsers still have their bookmarks and settings. Only Firefox was affected… (tuilleadh eolais)

All of my settings, add-ons, and bookmarks are gone. It's like I am a brand new user. My other browsers still have their bookmarks and settings. Only Firefox was affected. The bookmarks toolbar also disappeared and when I restored it my bookmarks were not on it. Just the "Most Visited" and "Getting Started" bookmarks were there. What the F*** happened?! And more importantly how do I restore Firefox to its previous state?

Asked by humnob 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

Crash problem

https://crash-stats.mozilla.com/report/index/5a6fd7fe-fae1-4d69-9a93-1ad820180821 https://crash-stats.mozilla.com/report/index/19f9d9fc-2398-4929-bd9c-938220180821 Dear S… (tuilleadh eolais)

https://crash-stats.mozilla.com/report/index/5a6fd7fe-fae1-4d69-9a93-1ad820180821 https://crash-stats.mozilla.com/report/index/19f9d9fc-2398-4929-bd9c-938220180821

Dear Sirs, Firefox continu to crash (most of all after reproducing video). I remain in wait of your kind answer, thanks. Best regards

Asked by sanch 1 bhliain ó shin

Last reply by FredMcD 1 bhliain ó shin

  • Cartlannaithe

Why do banking websites only see firefox as a mobile device?

All the questions relating to content and banking websites in this community have resulted in assuming, and pointing to, individual website issues. I spent quite a bit of… (tuilleadh eolais)

All the questions relating to content and banking websites in this community have resulted in assuming, and pointing to, individual website issues.

I spent quite a bit of time with Tier 3 banking site support and found this out - Firefox for Windows Desktop (not mobile) shows up on their web servers as a mobile version. As such, mobile content is a condensed set of data and that is what is sent.

That is why desktop users are asked for authorization codes like mobile users.

Would the Firefox for Windows developers please correct this bug so that we don't have to find new browsers for banking sites from our desktops?

To clarify, the type of browser that is seen by the website originates with the browser. Please fix this for Windows desktop users.

Thanks. ed9213

Asked by ed9213 1 bhliain ó shin

Last reply by cor-el 1 bhliain ó shin