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Can't print personalised content of a standard doc, eg promotional voucher although fixed elements do print

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I have a voucher from a pub chain which shows on screen all the standard fixed information regarding the offer, plus all the personal details, eg name, ref number etc. When I try to print it only the standard parts are printed and none of the personal elements.

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Try a print preview of the page, or it is possible to save the page as a local html page, by File > Save Page As.

If it is happening on many sites please try this knowledge base article for more troubleshooting steps. Fix printing problems in Firefox