Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

When accessing eBay with Firefox and launching a search, I get less results/hits with Firefox then when using Internet Explorer, why? Try it, you'll see.

  • 2 fhreagra
  • 2 leis an bhfadhb seo
  • Freagra is déanaí ó user1068387

more options

For example access eBay with Firefox and launch a search on the word Frankenstein: you'll get something like 23,671 results (if you search in All categories). Then quit the Firefox browser and load Microsoft Internet Explorer instead; access eBay again and repeat the very same search: this time you'll get 25,383 results. These are reral figures that I tried at 19:21 on March 20, 2014. Why does a search on eBay through Firefox report less hits than the very same search through Internet Explorer? Using Firefox rather than Microsoft Internet Explorer automatically means missing hits/results/items on eBay: that doesn't make sense but it does happen. Why is it so? Thank you, somebody, for shedding light on this problem.

All Replies (2)

more options

Try this steps and try to load the same once again!!!


Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Thank you for your fast reply Mathew. Unfortunately, I followed your suggestion step by step and the result is the same. After clearing cache and cookies and accessing eBay with Firefox (few secs ago) and then with Microsoft Internet Explorer and doing a search with word frankenstein produced 23,659 results for Firefox Vs. 25,361 for Internet Explorer. The problem still exists. Any suggestion anybody as the reason for this?