If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

bp-7c116d7c-daff-497f-b8aa-a41ab2140304 4.03.2014 17:16 
bp-33b8966a-1793-492a-b77d-192ce2140304 4.03.2014 14:28 
bp-f169480f-25fd-4b45-b927-bdd792140304 4.03.2014 13:17 
bp-0d0bd95f-8584-4cba-8964-f1e952140304 4.03.2014 10:45 
bp-207cfe8d-98b4-46cf-9914-52a7a2140304 4.03.2014 9:13 
bp-440596d4-66bd-4af8-b393-8fe422140303 3.03.2014 22:38 
bp-8fe462ba-755a-4322-8ba3-413eb2140303 3.03.2014 21:20 
bp-a612b004-3a87-45c5-8e0c-7b2252140303 3.03.2014 20:57 
bp-6386938c-e773-4bcb-9776-5034e2140303 3.03.2014 20:19 
bp-e790789b-5f0b-4467-a8c9-07dd72140303 3.03.2014 19:54 
bp-59f42d92-ee0e-4e22-bb2e-7269f2140303 3.03.2014 19:18 
bp-7ac2249b-6b12-4007-a090-e7c672140303 3.03.2014 17:49 
bp-e2ce9c41-f5c2-44b2-af30-d0cab2140303 3.03.2014 14:15 
bp-6fc58425-34be-434a-acc6-d95fc2140303 3.03.2014 11:50 
bp-140bfcf3-cd2b-4cbb-a6b8-69d9d2140303 3.03.2014 11:35 
bp-869d8345-ac36-4f4c-9ca1-6b9d52140302 2.03.2014 22:59 
bp-e07541db-05ef-404f-93ac-8f2042140302 2.03.2014 20:16 
bp-8ac70d24-a7c0-4a5c-8598-e25fa2140302 2.03.2014 18:15 
bp-adf2467f-3d07-483f-b184-4df302140302 2.03.2014 17:03 

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:


If Firefox is not running, you can start Firefox in Safe Mode as follows:

• On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
• On Mac: Hold the option key while starting Firefox.
• On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
  (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Nine of the ten most recent reports are related to a problem with Firefox access your PKCS (Estonian ID) card. Is this something you use often? If not, you might want to disable the extension/plugin for now.

More information:

• Bug #682839 – Firefox crashes with Estonian pkcs#11 module (slot->pk11slot is probably NULL) - unsolved
• Bugzilla Etiquette
• Voting

Thank you for your suggestions, but I have already disabled the ID card plugin and ran Firefox in safe mode but it still crashes.

Please then paste in to your next reply two or three crash id s relating to Firefox crashing when in safe node and with all plugins disabled.

5da726f8-009a-465f-9950-b719d65ca142 5.03.2014 19:10 
830e2adc-d410-4f1b-a2f9-780d4e840f99 5.03.2014 18:30 
bp-f0e41303-2e2d-4dab-aa5b-6a5d42140305 5.03.2014 17:33 
bp-a0d90dd3-9d99-4b53-943d-3ce462140305 5.03.2014 16:27 
bp-e22e111f-f4c2-4809-a2d6-2b55e2140305 5.03.2014 15:59 
bp-4ab92164-ade1-43e3-ac42-13fd72140305 5.03.2014 15:52 
bp-49c4a824-b7cc-4b07-8ead-293492140305 5.03.2014 12:38 
bp-c51b6961-14bd-4c57-8d8e-f75812140305 5.03.2014 12:34 

These are the crashes today.

This is a crash in safe mode: bp-c51b6961-14bd-4c57-8d8e-f75812140305 6.03.2014 0:00

Would you try in safemode with all plugins disabled please.

Some of the crashes appear to relate to FlashPlayer use, but it should be better to look at one problem at a time so I am trying to see if you have crashes with plugins disabled and in Firefox's safe mode.

If the crashes are mainly FlashPlayer related see this article

• Adobe Flash plugin has crashed - Prevent it from happening again

What happens with this Estonian card, what is the software used, and any hardware.

bp-4ef1a17e-cad9-471a-8320-5ee342140306 6.03.2014 16:54 bp-78278e68-1fe0-42f4-9754-62c4b2140306 6.03.2014 14:53

Todays' crashes above with all plug-ins disabled in safe mode.

The Card plugin was also disabled and it still crashes. Adobe flash is updated to the recent release also but still crashes from time to time. This happened with my previous PC too but it wouldn't crash the whole FF as it is now.

Have you tried in a new profile?

SEE: Profile Manager - Create, remove or switch Firefox profiles

Sorry I do not really understand this bug. I suspect something from your card reader is involved with these Crashes.

Possibly Jeff will have suggestions, but I suspect it may be worth trying temporally uninstalling your cardreader and seeing if that allows Firefox to run without crashing.

• Reports for your CrashIDs
  bp-4ef1a17e-cad9-471a-8320-5ee342140306
  bp-78278e68-1fe0-42f4-9754-62c4b2140306
• Crash Signature: PK11_IsDisabled
• Related Bug
  Bug 682839 - Firefox crashes with Estonian pkcs#11 module (slot->pk11slot is probably NULL)

I also note one of the comments in the bug
The real issue isn't the reader, per se. It's most like the PKCS #11 driver that's in use. PKCS #11 drivers are 'foriegn code' (as in code that's not part of NSS or mozilla, not necessarily code that was developed in another country) the runs as a pluggin. That PKCS #11 module could be doing all sorts of weird things.