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Updated Firefox 28 is unable to open one specific website

Postáilte

1 Spreadsheet I use for work from Google drive does not open. Other files, in the same google spreadsheet format, do open up. I recently updated to Firefox 28 and switched to Microsoft security essentials for Antivirus. Clearing the cache and cookies does not help.

1 Spreadsheet I use for work from Google drive does not open. Other files, in the same google spreadsheet format, do open up. I recently updated to Firefox 28 and switched to Microsoft security essentials for Antivirus. Clearing the cache and cookies does not help.

Tuilleadh mionsonraí faoin chóras

Breiseáin Shuiteáilte

  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Feidhmchlár

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • URL Tacaíochta: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Eisínteachtaí

  • FindBar Tweak 1.4.18 (fbt@quicksaver)
  • Firebug 1.12.6 (firebug@software.joehewitt.com)
  • LastPass 2.0.20 (support@lastpass.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Vertical Tabs 0.9.4 (verticaltabs@philikon.de)

JavaScript

  • incrementalGCEnabled: True

Grafaic

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 6-28-2011
  • driverDate2:
  • driverVersion: 8.863.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Sainroghanna Athraithe

  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140218122424
  • browser.startup.homepage_override.buildID: 20140218122424
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.animate: False
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL:
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1393073786
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npbestbuypcappdetector: 0
  • plugin.state.npctrl: 1
  • plugin.state.npdeployjava: 1
  • plugin.state.npitunes: 0
  • plugin.state.npmcafeemss: 0
  • plugin.state.npspwrap: 0
  • plugin.state.npvlc: 0
  • plugin.state.npwlpg: 0
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1391606377

Éagsúil

  • User JS: Yes
  • Inrochtaineacht: Níl
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 réiteach 40236 freagra

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes). ''(If you're using an added theme, switch to the Default theme.)'' If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br> [[Image:FirefoxSafeMode|width=520]]<br><br> If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17535 réiteach 158559 freagra

Other things that need your attention:

Your System Details List shows that you have a user.js file in the profile folder to initialize some prefs each time you start Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

Other things that need your attention: Your System Details List shows that you have a user.js file in the profile folder to initialize some prefs each time you start Firefox. The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You can check its content with a plain text editor if you didn't create this file yourself. The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. *http://kb.mozillazine.org/Preferences_not_saved