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Firefox keeps refreshing certain websites every second

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Certain websites, most prominently product pages on Amazon.com and compose window on Outlook.com, when visited using Firefox seem to be refreshed every second bringing the whole browser to a crawl.

It doesn't happen uniformly. It only happens for a minute or so after the product page is loaded, or when typing in the recipient address in Outlook.

It's as if Firefox was triggering some legacy mode and an element of the page was being refreshed instead of whatever magic JavaScript-y long polling is supposed to be happening.

It's very annoying. I dread visiting Amazon.

This problem has been reported on the web

http://www.amazon.com/gp/help/customer/forums?ie=UTF8&cdForum=Fx2NFGOONPZEXIP&cdThread=Tx1H3I87LXNI5AL (something on that page also keeps being reloaded!)

https://support.mozilla.org/en-US/questions/780730

but without satisfying resolution.

All Replies (8)

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When I watch the tab for the Amazon home page, it seems to make about 8 additional connections in rapid succession ("a" icon replaced with "throbber"). I run the NoScript extension, so there undoubtedly are some requests that it is blocking (e.g., doubleclick and amazon-adsystem). However, this is reported rarely enough that I think an extension or combination of extensions is a logical culprit.

Investigating Extensions

Could you try Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled

In the dialog, click "Start in Safe Mode" (not Reset)

Any difference on the problem sites?

Cache and Cookies

Firefox sometimes clings to old cached files or obsolete cookies and this can cause sites to break. Therefore, when you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. You can do this in Safe Mode or normal mode, doesn't matter.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

orange Firefox button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

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Try the following:

  1. Open the Firefox options
  2. Select the Advanced tab
  3. Then select the General section
  4. Check the Warn me when website try to redirect or reload the page

Please report back soon.

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Amazon doesn't trigger a warning when this is enabled. It just keeps reloading.

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> When I watch the tab for the Amazon home page, it seems to make about 8 additional connections in rapid succession ("a" icon replaced with "throbber").

That's exactly what I mean. And it keeps happening. The whole page is not being reloaded but an element clearly is and it locks Firefox.

I tried cleaning cache and cookies. Actually, I have Firefox configured to clear all history, cache, cookies on quit.

I will try disabling addons and then going through them one by one if there is no known solution.

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Is there any loading signs displayed when using the page before it reloads?

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

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I use Ubuntu. Thanks though.

I pasted a whole bunch of technical details from "Help → Troubleshooting Information" but it doesn't seem to be visible.

It's Firefox 23.0 on an up-to-date Ubuntu 13.04.

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In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

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Have you tried in a new profile, seems like a addon problem, if the new profile works well you can transfer stuff from the old one such as bookmarks.