Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Can't listen to a radio station online

  • 5 fhreagra
  • 11 leis an bhfadhb seo
  • Freagra is déanaí ó ladysereneone

more options

I am trying to listen to a radio station online and it won't allow me to. I recently upgraded from Windows 7 to Windows 8. It did work with Firefox on Windows 7 and it does work with Internet Explorer on Windows 8, but it does not work with Firefox on Windows 8. Please advise on what steps I need to take in order for it to work. Thank you!

All Replies (5)

more options


Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

more options

Is there a public URL -- a page where someone could look at which player the page wants to use without having to have a login?

more options

I restarted Firefox in safe mode, and I am assuming I am using the default theme, as I didn't even know I could change the theme, and I'm still unable to play the radio station. :(

more options

Reload the webpage while bypassing the cache using one of the following steps:

  • Hold down the Shift key and click the Reload button with a left click.


  • Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux)
  • Press Command + Shift + R (Mac)

Let us know if this solves the issues you are having.

more options

That worked!  :) Do you know what I need to do in order to not have to do that every time?