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Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox continually crashing, no solution, help!

  • 15 freagra
  • 109 leis an bhfadhb seo
  • 3907 views
  • Freagra is déanaí ó cor-el

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Firefox crashes with 2 hours to sometimes 1 minute intervals - never the same, always random. I am always doing something different at the time. I have tried: Uninstalling/reinstalling firefox, checking for viruses and malware, clearing all kinds of cookies and files, troubleshooting MANY times and each time Firefox crashes, I send a report along with my email, but never get any replies. Please, PLEASE help. It even crashed while writing this report.

I use Windows 7.

All Replies (15)

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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problem? Please report back to us!

Thanks!

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No, but here are my last crash reports.

bp-d42cc2ca-9565-4e08-90f5-f03be2130718 18/07/2013 11:02 p.m.
bp-02ab674d-9ec8-4a43-91cd-671642130718 18/07/2013 10:53 p.m.
bp-67eef627-dd1c-4826-9caa-c849d2130718 18/07/2013 6:49 p.m.
bp-f59dfff7-1d95-4b7b-b81a-cd8dc2130718 18/07/2013 6:47 p.m.
bp-e4c6a959-6a8a-4396-8bad-36ee92130718 18/07/2013 6:46 p.m.

Athraithe ag cor-el ar

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Thank you. Is Firefox the only program that is crashing, or are the OS and other programs crashing as well?

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No, it is only Firefox. Internet Explorer and other programs work fine.

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I contacted the Firefox team, and they said that they have been getting a lot of similar crashes lately, usually caused by "overclocking." Could you please try turning it off or down.

Thanks!

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How do I do that?

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How do I turn off overclocking?

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You need to do that for the CPU (processor) in the BIOS setup when booting the computer.
The Graphics Display card usually comes with a program (accessible via the Control Panel) to make such changes.

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I still do not know how to turn it off, I am in no way an expert.

According to an assessment, my computer is "factory overclocked" and I should not change it at all.

Is there some other way to fix Firefox from crashing?

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If there is definitely no other way, please give exact instructions.

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If you didn't make such changes yourself then it is not likely that such changes have been made.

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Then could you please help with the original question? Firefox is still crashing every few minutes. I can't even type emails anymore without losing everything.

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This problem is still not fixed.

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here are some crash reports prefixed bp:

bp-18fbaa59-f0dd-4793-9d65-a29f32130730 7/30/2013 6:28 AM bp-82650415-deaa-41c2-a362-cc3cc2130730 7/30/2013 6:12 AM bp-7d87490e-ceda-47b0-9cb7-074f72130920 7/22/2013 7:48 AM bp-a8f62765-f417-4d06-86c2-0f1432130706 7/6/2013 7:34 AM bp-4a361a75-f65e-478d-a9a1-798702130701 7/1/2013 6:44 AM

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Looks like a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin