Recent answers to Gmail error message "We've detected a problem with your cookie settings." Tried everything...https://support.mozilla.org/ga-IE/questions/9563202013-04-11T06:27:09-07:00ok great, thanks for reporting back with your findings!
2013-04-11T06:27:09-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426382<p>ok great, thanks for reporting back with your findings!
</p>I used the same thing used in the first link 950400...
Firefox > Options > Options > Privac2013-04-11T06:25:23-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426380<p>I used the same thing used in the first link 950400...
</p><p>Firefox &gt; Options &gt; Options &gt; Privacy &gt; remove individual cookies &gt; typed google &gt; remove all cookies &gt; typed gmail &gt; remove all cookies
</p><p>restarted Firefox and now I can log into gmail...
</p>there are a few other threads that cover this issue - however no single clear solution/cause of the2013-04-11T06:19:35-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426377<p>there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless:
<a href="https://support.mozilla.org/en-US/questions/950400" rel="nofollow">https://support.mozilla.org/en-US/questions/950400</a>
<a href="https://support.mozilla.org/en-US/questions/944943" rel="nofollow">https://support.mozilla.org/en-US/questions/944943</a>
</p>no change after renaming file... still unable to get to log in page
2013-04-11T06:09:37-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426372<p>no change after renaming file... still unable to get to log in page
</p>does it make a difference when you go to firefox > help > troubleshooting information, click o2013-04-11T06:06:00-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426369<p>does it make a difference when you go to <em>firefox &gt; help &gt; troubleshooting information</em>, click on <em>profile folder/show folder</em> and close all firefox windows afterwards. a windows explorer window should open up - in there rename the file named <strong>permissions.sqlite</strong> - it will be regenerated again the next time you launch the browser.
</p>In "Safe Mode" I can NOT get logged in.
In a "Private Browsing Window" I CAN get logged in.
2013-04-11T05:57:59-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426365<p>In "Safe Mode" I can NOT get logged in.
</p><p>In a "Private Browsing Window" I CAN get logged in.
</p>can you specify again if it's working in safe mode (as suggested above) or in a private browsing win2013-04-11T05:53:01-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426363<p>can you specify again if it's working in safe mode (as suggested above) or in a <a href="/en-US/kb/private-browsing-use-firefox-without-history" rel="nofollow">private browsing window</a> (which is a different mode).
</p><p>in the first case i'd have a further look into your extensions. for example you could add a whitelist-rule for <a href="http://google.com" rel="nofollow">google.com</a> in the ghostery addon...
</p>I am able to open gmail.com and log into my account if Firefox is in Private Browsing mode.
2013-04-11T05:45:34-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426360<p>I am able to open <a href="http://gmail.com" rel="nofollow">gmail.com</a> and log into my account if Firefox is in Private Browsing mode.
</p>thanks, can you try to replicate this problem when you launch firefox in safe mode once?
Troubleshoo2013-04-11T05:42:56-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426357<p>thanks, can you try to replicate this problem when you launch firefox in safe mode once?
</p><p><a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a>
</p>...and Norton is set to allow firefox cookies as determined by user
2013-04-11T05:42:56-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426358<p>...and Norton is set to allow firefox cookies as determined by user
</p>Application Basics
Name
Firefox
Version
19.0.2
User Agent
2013-04-11T05:40:06-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426355<p>Application Basics
</p><pre> Name
Firefox
</pre>
<pre> Version
19.0.2
</pre>
<pre> User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0
</pre>
<pre> Build Configuration
</pre>
<pre> about:buildconfig
</pre>
<pre> Extensions
</pre>
<pre> Name
</pre>
<pre> Version
</pre>
<pre> Enabled
</pre>
<pre> ID
</pre>
<pre> Adblock Plus
2.2.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
</pre>
<pre> AutoPagerize
0.9.10
true
jid0-tKjnEA5X3eBoP5HnqjBYQ4U3AcM@jetpack
</pre>
<pre> Bookmark Favicon Changer
1.74
true
bookmarkfaviconchanger@sonthakit
</pre>
<pre> Brief
1.6.2
true
brief@mozdev.org
</pre>
<pre> Download Statusbar
0.9.10
true
{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}
</pre>
<pre> Flagfox
4.2.7
true
{1018e4d6-728f-4b20-ad56-37578a4de76b}
</pre>
<pre> Ghostery
2.9.3
true
firefox@ghostery.com
</pre>
<pre> IE Tab 2 (FF 3.6+)
4.12.22.2
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
</pre>
<pre> iReader
1.0.7
true
ireader@samabox.com
</pre>
<pre> New Tab URL
2.01.13
true
{819669ae-9ccd-4fde-acca-4a4428e8e5ed}
</pre>
<pre> Roomy Bookmarks Toolbar
1.3.8
true
ALone-live@ya.ru
</pre>
<pre> Tab Counter
1.9.6
true
tabcounter@morac
</pre>
<pre> Undo Closed Tabs Button
3.7.1
true
undoclosedtabsbutton@supernova00.biz
</pre>
<pre> Webutation
2.0.4
true
{15fe27f3-e5ab-2d59-4c5c-dadc7945bdbd}
</pre>
<pre> AddThis
3.5.9
false
{3e0e7d2a-070f-4a47-b019-91fe5385ba79}
</pre>
<pre> DivX Plus Web Player HTML5 <video>
2.1.2.172
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
</video></pre>
<pre> Norton Toolbar
2012.5.13.5
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
</pre>
<pre> Norton Vulnerability Protection
11.3.0.9 - 4
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
</pre>
<pre> Vertical Toolbar
0.3.6
false
verticaltoolbar@xuldev.org
</pre>
<pre> Important Modified Preferences
</pre>
<pre> Name
</pre>
<pre> Value
</pre>
<pre> accessibility.typeaheadfind.flashBar
0
</pre>
<pre> browser.cache.disk.capacity
358400
</pre>
<pre> browser.cache.disk.smart_size.first_run
false
</pre>
<pre> browser.cache.disk.smart_size.use_old_max
false
</pre>
<pre> browser.cache.disk.smart_size_cached_value
358400
</pre>
<pre> browser.places.smartBookmarksVersion
4
</pre>
<pre> browser.startup.homepage
about:home
</pre>
<pre> browser.startup.homepage_override.buildID
20130307023931
</pre>
<pre> browser.startup.homepage_override.mstone
19.0.2
</pre>
<pre> dom.ipc.plugins.enabled.npietab2.dll
true
</pre>
<pre> dom.mozApps.used
true
</pre>
<pre> extensions.lastAppVersion
19.0.2
</pre>
<pre> gfx.direct3d.prefer_10_1
true
</pre>
<pre> network.cookie.prefsMigrated
true
</pre>
<pre> places.database.lastMaintenance
1365274272
</pre>
<pre> places.history.expiration.transient_current_max_pages
104858
</pre>
<pre> plugin.disable_full_page_plugin_for_types
application/pdf
</pre>
<pre> privacy.sanitize.migrateFx3Prefs
true
</pre>
<pre> Graphics
</pre>
<pre> Adapter Description
Intel(R) HD Graphics Family
</pre>
<pre> Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
</pre>
<pre> Adapter RAM
Unknown
</pre>
<pre> Device ID
0x0116
</pre>
<pre> Direct2D Enabled
true
</pre>
<pre> DirectWrite Enabled
true (6.2.9200.16492)
</pre>
<pre> Driver Date
8-31-2011
</pre>
<pre> Driver Version
8.15.10.2509
</pre>
<pre> GPU #2 Active
false
</pre>
<pre> GPU Accelerated Windows
1/1 Direct3D 10
</pre>
<pre> Vendor ID
0x8086
</pre>
<pre> WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
</pre>
<pre> AzureCanvasBackend
direct2d
</pre>
<pre> AzureContentBackend
direct2d
</pre>
<pre> AzureFallbackCanvasBackend
cairo
</pre>
<pre> JavaScript
</pre>
<pre> Incremental GC
true
</pre>
<pre> Accessibility
</pre>
<pre> Activated
false
</pre>
<pre> Prevent Accessibility
0
</pre>
<pre> Library Versions
</pre>
<pre> Expected minimum version
</pre>
<pre> Version in use
</pre>
<pre> NSPR
4.9.4
4.9.4
</pre>
<pre> NSS
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
</pre>
<pre> NSSSMIME
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
</pre>
<pre> NSSSSL
3.14.1.0 Basic ECC
3.14.1.0 Basic ECC
</pre>
<pre> NSSUTIL
3.14.1.0
3.14.1.0
</pre>
<p>
</p>could you go to firefox > help > troubleshooting information, copy the contents of the page &a2013-04-11T05:37:24-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426352<p>could you go to firefox &gt; help &gt; troubleshooting information, copy the contents of the page &amp; paste it into a forum reply here - maybe this will provide some more clues...
</p><p>please also make sure that no external security/privacy software is interfering with the cookie management in firefox.
</p>hi philipp... thanks for responding so fast!
I did twice and still no Gmail. I even used a file cle2013-04-11T05:34:05-07:00Jessariehttps://support.mozilla.org/ga-IE/questions/956320#answer-426350<p>hi philipp... thanks for responding so fast!
</p><p>I did twice and still no Gmail. I even used a file cleaning program to remove all the temporary files on my system... any other ideas?
</p>hello Jessarie, please go through all steps mentioned in Websites say cookies are blocked - Unblock 2013-04-11T05:30:21-07:00philipphttps://support.mozilla.org/ga-IE/questions/956320#answer-426347<p>hello Jessarie, please go through all steps mentioned in <a href="/en-US/kb/websites-say-cookies-are-blocked-unblock-them" rel="nofollow">Websites say cookies are blocked - Unblock them</a> (in particular step #2 - but be aware this will also remove all google passwords you have stored in the password manager).
</p>