Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

This is dumb: Videos won't play unless I disable Realplayer in ALL browsers. This means I simply won't use Firefox anymore except to test web pages. Wow, IE is

  • 6 fhreagra
  • 3 leis an bhfadhb seo
  • Freagra is déanaí ó nomadsjangle

more options

I tried disabling the Download video feature in RealPlayer Plus just for just Firefox. videos still will not play. The only way they will play is if I disable the feature for ALL browsers. I have found this to be true on multiple computers and other people have experienced this as well. I can deal with it if Firefox has trouble with RealPlayer, a product I paid for, but why do they care what I use in other browsers? This is unacceptable. Especially since there are all kinds of cheap extensions that do the same thing as RealPlayer but not as well. See ya -- for testing purposes only from now on. My web sites will all note works best with anything BUT Firefox.

All Replies (6)

more options

Hi nomadsjangle,

Short answer, downgrade to Flash 10.3, Firefox should then work ok, and hopefully RealPlayer will be fully functional.
For instructions see Adobe Flash plugin has crashed - Prevent it from happening again

Sorry you are having problems. I am not sure why you decided to blame Firerfox for this problem.

If you pay for and install RealPlayer why do you blame Firefox when you need to uninstall it to play video ? Why not blame RealPlayer, FlashPlayer, or even another browser!

This is a known issue and developers from Firefox, Flash and Realplayer have been involved with this for a few weeks. There have been a few changes in that time but no full solution that suits everyone is available, or likely in the immediate future AFAIK.

I suspect your problem is due to the fact that FlashPlayer 11.3 introduced a security feature known as protected mode. (Flash 11.3 may also have other issues with Firefox) RealPlayer (certainly the versions current when Flash11.3 was released) has problems with this. Real player is or was causing problems with use of Flash to view videos on Firefox with Flash 11.3.

Note FlashPlayer will be installed on the Operating System as a plugin, and may be used by more than one browser (although it needs different software for IE).

Downgrade Flash to 10.3 then if you still have problems post back, confirm the Flash Player version you have now,and the RealPlayer version.


  • if you use the Adobe uninstaller you may need to reinstall FlashPlayer on IE
  • take care not to follow advice from plugincheck FlashPlayer etc to upgrade to the latest version, until this issue is resolved.
  • this is a temporary solution, you should upgrade again once this is resolved.
more options

John99 mentioned this, but let me specifically suggest you disable the new protected mode in Flash 11.3 as your next step if you prefer not to roll back to 10.3 and want to continue using RealPlayer add-ons. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

My web sites will all note works best with anything BUT Firefox.

Like all users, your website visitors want you to work with their browser of choice, so I hope you don't actually plan to sabotage their experience.

more options

I'm not going to do this! Why should I have to make adjustments every time there's an update to Firefox, Flash or whatever. I'll just use a browser that works.

How do you get sabotage from that??? That's a leap.

Athraithe ag nomadsjangle ar

more options

I blame Firefox because I have updates to IE, Chrome, Safari, Opera... no issues anywhere else. 2 + 2 = 4.

more options

Your problem actually has little to do with Firefox releases old and new yet you blame Firefox browser for the problems caused by Adobe and RealPlayer.

Adobe has apologized for the several problems they have cause with Flash 11.3 such as those due to protected mode in Flash 11.3

IE uses a ActveX version of Flash, Chrome is bundled with Flash and can use the separate Flash if one in Chrome is disabled.

Actually Adobe's new 11.4 Beta version have issues with playing videos on some sites in both Firefox and Chrome.

more options

Right. IE = no problem; Chrome = No Problem; Safari = No Problem; Opera = No Problem; Firefox - Problem. Noooo it couldn't be that.