Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

followed all instructions for setting firefox as default, blahblahblah-no change whatsoever. what next

  • 7 bhfreagra
  • 2 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó user633449

more options

followed all instructions for setting firefox as default to eliminate annoying popup, no luck what next. Down loaded Firefox 12.0 twice, still not functioning

All Replies (7)

more options

Can you try to reset your useragent setting? Instruction can be locate here, see Helper7677 's 3rd instruction

more options

You can find the current Firefox version in listed at the top of the "Help > About" window.

If that is still Firefox 3.5.19 then do a clean (re)install and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\).

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


more options

so what exactly is not working? it seems you still have Firefox 3.5. Let's try this :)

Open Internet Explorer. Go to www.getfirefox.com. Click the Download Now button, then click Run. (Make sure firefox is closed). Follow the steps to install Firefox. You should now be all up to date :) does everything work a bit better now?

more options

internet explorer blocked from downloading files for my protection

more options

Try resetting Internet Explorer, then follow those directions again: http://support.microsoft.com/kb/923737

more options

after downloading FF12.0 there is no place to click run

more options

Wherever you saved the file will have a Firefox Setup 12 file. Just find it, double-click it and run it :)